[Plankton]

Replaced the fuse holder and fuse, powered on and a minute later the pump started. Cleaned the front windows of my house and I switched it off then back on and the following happens... https://www.youtube.com/watch?v=otTEmzncETI

[Ian Sheppard]

Replaced the fuse holder and fuse, powered on and a minute later the pump started. Cleaned the front windows of my house and I switched it off then back on and the following happens... https://www.youtube.com/watch?v=otTEmzncETI

Alan that is clearly not right get it back to us and i will get this sorted.

Ian

[tlwcs]

Replaced the fuse holder and fuse, powered on and a minute later the pump started. Cleaned the front windows of my house and I switched it off then back on and the following happens... https://www.youtube.com/watch?v=otTEmzncETI

Alan that is clearly not right get it back to us and i will get this sorted.

Ian

Can you not send him one out to use while you looking at his again?
The lad deserves a free one/spare for his patience alone.
Tony

[Plankton]

For some reason I ran it today (catching up on yesterdays work) and it lasted 30 min before playing up again. If I didn't receive it back so quick the work would have been finished... and the kids missed out on swimming due to me pssing about.

[Ian Sheppard]

Replaced the fuse holder and fuse, powered on and a minute later the pump started. Cleaned the front windows of my house and I switched it off then back on and the following happens... https://www.youtube.com/watch?v=otTEmzncETI

Alan that is clearly not right get it back to us and i will get this sorted.



Can you not send him one out to use while you looking at his again?
The lad deserves a free one/spare for his patience alone.
Tony

Good question Tony. Like pretty much all electronic companies we operate a return to base warranty as this allows us to inspect amy electronics that are returned to us in a factory setting. We do this with all the electronics we manufacture be it Pure water security access, access controls and detection systems. This also gives us the best opportunity to catch any issues. With Alans controller when we tested it over a period of time it just did nor show the issue displayed in the video. The only way to find out why and what is happening is for it to come back to us. As the controller is mounted using bolts just sending a replacement is not as straight forward as it sounds.
We have inspected the unit for free and returned it for free. which we will do again   Not that it helps Alan but based on what we produce the returns are 0.4%.

Looking at the recent post there appears to be some kind of intermittent fault somewhere. I and Spring will do what we can to locate the source what ever that may be
Ian

[Ian Sheppard]

For some reason I ran it today (catching up on yesterdays work) and it lasted 30 min before playing up again. If I didn't receive it back so quick the work would have been finished... and the kids missed out on swimming due to me pssing about.

Hi Alan

Thank you for the video, and your patience as we look to resolve this. There would seem to be some kind of intermittent issue somewhere. Friday the controller would not power up at all then Saturday it worked for 30 minutes. Normally the controller normally works or it does not so to be honest i am not sure what is going on there.   

I am happy to arrange collection of the controller from you, Just let me know when it is ready. Once it is back with us we are going to replace the PCB.

[Plankton]

On it's way back Ian, 2nd class post.

[Ian Sheppard]

Hi Alan

This controller is on its way back to you and should arrive today via UPS.  A new Controller PCB has been fitted into the enclosure.

Cheers
Ian

[Plankton]

Thanks Ian, I picked it up tonight and will give it a go on Friday.

[Plankton]

Hooked it back up for yesterday and it ran continuously pumping 300l without it been switched on and off.
I wonder why Facelift or WCW has drilled two holes in the side of the controller as noted on the engineers report.

And thanks for sorting it out Ian

[David Beecroft]

Reading all this makes me want to avoid getting a complete system from anyone. You’re at their mercy when it comes to repairs and warranty. I’ve always built my systems  and yes I’ve had controllers go faulty but it’s easier and quicker just to replace a component and get on with the business. If the part is fairly new I can then send it back to whoever I bought it from.

[Plankton]

A couple of years ago I said for the next controller I'll buy a Spring controller. Unwittingly I bought one with the Facelift Compact system, now I had experience of dealing with wcw regarding another issue which fell on deaf ears and as I had already told them I had an issue with the system switching off and I didn't want to be the pita customer so I persevered with it.
I had an issue with controllers in the past and the supplier never bothered getting back to me so that in itself is off-putting.
In this case I posted it on here and Ian from Spring replied, at this point I didn't know it was a Spring controller until I removed it which had the Spring logo inside. In the end (after the initial post) it was resolved fairly quickly and it wouldn't put me off buying another but in hindsight I should have bought a spare or at least built a cheap spare.

[David Beecroft]

When you got the facelift system last year I thought it seemed quite good value for money and spring have certainly given you good customer service. I still think though that building one from scratch is the best, for me at least. Hope it goes well for you from now on.