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Positivity

  • Posts: 571
Re: picky customers
« Reply #20 on: October 21, 2016, 07:40:22 am »
£10 minimum charge.

No ones helping the game with these low quotes.

After paying for a Van, Insurance, Machine and poles before your petrol and your own worth how can anyone legitimate clean a house for £6

I know I couldn't I'm not fast enough after making sure I got the glass frames ledges, doors and garages.... £6???

I can see the water fed Pole game going down hill eventually - customers will want it all for next to nothing like what happened to the trad game.

 :'(
I had a round in Cambridgeshire, when I used to come and see my mate in West Yorkshire I was staggered at how low the prices were compared with daarn saaarf.
Now I'm in West Yorkshire I can see why. Headnobs cleaning 3 and 4 bedders for £6 and windies with ladders on cars everywhere!

dazmond

  • Posts: 24566
Re: picky customers
« Reply #21 on: October 21, 2016, 08:28:52 am »
yorkshiremen are(traditionally)  known for being tight.(ahem!careful with their money!)just like the scottish.....and look at the prices in scotland for window cleaning. ::)roll
price higher/work harder!

Stoots

  • Posts: 6403
Re: picky customers
« Reply #22 on: October 21, 2016, 08:43:09 am »
Also in Yorkshire.

I totally get why some cleaners decide to drop there prices to compete. I have an average clean price of £12 which although would be low to some around here it's probably in the top end of the market. Loads of guys doing 3 bed semis for 6 quid. It does make it very hard to get work. I find I only get 20-30% of quotes and have been tempted to drop prices to build quicker and would so so if I was desperate.

BUT the problem is not when you start at lower prices, I think that's fine starting out with lower prices to get a round together. The problem is sticking with the lower prices for years and years like a lot do and never progressing. By all means get in at the low end of the market but once full you should be doing marketting campaigns to pick up better work dropping lower priced work as you go.

SeanK

Re: picky customers
« Reply #23 on: October 21, 2016, 08:51:05 am »
yorkshiremen are(traditionally)  known for being tight.(ahem!careful with their money!)just like the scottish.....and look at the prices in scotland for window cleaning. ::)roll

Its all down to history, you get a massive employer go under and every man and his dog grabs a bucket and ladder,
suddenly it becomes a customers market which very rarely recovers even after all the jobs are replaced.
Window cleaning is the same countrywide, customers will pay what they need to pay can afford to pay or do without,
the ones who get pleasure in making our lives easier at their own expense are few and far between.

SeanK

Re: picky customers
« Reply #24 on: October 21, 2016, 09:04:58 am »
Also in Yorkshire.

I totally get why some cleaners decide to drop there prices to compete. I have an average clean price of £12 which although would be low to some around here it's probably in the top end of the market. Loads of guys doing 3 bed semis for 6 quid. It does make it very hard to get work. I find I only get 20-30% of quotes and have been tempted to drop prices to build quicker and would so so if I was desperate.

BUT the problem is not when you start at lower prices, I think that's fine starting out with lower prices to get a round together. The problem is sticking with the lower prices for years and years like a lot do and never progressing. By all means get in at the low end of the market but once full you should be doing marketting campaigns to pick up better work dropping lower priced work as you go.

Its not so much the price but what you do for it, if your charging a lower price than the next guy and putting in the same
effort then your a mug.
But if there are customers who only want a quick rub of the glass at a cheaper price then there's money in that also.

Soupy

  • Posts: 21013
Re: picky customers
« Reply #25 on: October 21, 2016, 09:06:07 am »
yorkshiremen are(traditionally)  known for being tight.(ahem!careful with their money!)just like the scottish.....and look at the prices in scotland for window cleaning. ::)roll

What's wrong with our prices?
#FreeTheBrightonOne
#aliens

Smurf

  • Posts: 8538
Re: picky customers
« Reply #26 on: October 21, 2016, 09:12:43 am »
I think pricing is irrelevant when dealing with OCD types as it doesn’t matter how much or little you charge some will always be a pain in the arse. I'm betting everyone has one or two jobs they dread doing  ;D

SeanK

Re: picky customers
« Reply #27 on: October 21, 2016, 09:26:16 am »
I think pricing is irrelevant when dealing with OCD types as it doesn’t matter how much or little you charge some will always be a pain in the arse. I'm betting everyone has one or two jobs they dread doing  ;D

There's OCD and there are just people who love to complain, I have a couple of OCD types that even though I take more time and care on them I love doing because the praise I get give me a nice boost and leaves me struggling to get my head back though the side gate.
Wouldn't want a full round of them but it certainly beats the I didn't even know you had done them response you get from
some of the less fussy customers.

ascjim

Re: picky customers
« Reply #28 on: October 21, 2016, 01:48:28 pm »
Get rid and make your life simpler

Shrek

  • Posts: 3931
Re: picky customers
« Reply #29 on: October 21, 2016, 02:11:44 pm »
Some cheaper jobs are much better payers than the more expensive ones , it's a PITA texting them saying please will you transfer the money.  And you can see they've read it but don't respond for another few days.... oh sorry I forgot 😩

M & C Window Cleaning

  • Posts: 1593
Re: picky customers
« Reply #30 on: October 21, 2016, 02:33:19 pm »
I don't think phones with excellent macro functions on the cameras help.
Had one a couple of months back text me some pictures of so called dirty ledges. Looked terrible so went straight round to remedy the situation thinking how did I miss that. Couldn't find the problem at first as she hadn't said which ledge it was. When I found it I was gobsmacked. The bits were so tiny she must have gone out with a magnifying glass. Of coarse the macro feature on her phone made it look terrible because she must have taken the picture from about 2 inches away. The following day there would have been more dust on the ledge from the wind than the tiny bit she was complaining about.

simon w

  • Posts: 1737
Re: picky customers
« Reply #31 on: October 21, 2016, 08:00:44 pm »
Got 2 new customers other week. One old lass and her daughter. When I quoted the old lass she moaned that her old clean was only £5, I quoted £6. 3 windows.
Anyway. I got her daughters round the corner also.
The old lass said she had to be in to clean them. FINE. Didn't realise she was never in. Managed to get her at 8pm and said she would be in today.
Off I went today to do her windows. It had dirty vents, so gave top frame a good old rinse, before a good first clean scrub. Off I went to do daughters.
Did daughters. Semi with cony on. Noticed dining table in cony, so made extra care knowing they would be looking out all the time.
All done. Off to next village a few miles away. Phone rang. Old lass saying her window was still dirty WTF. Then a text from daughter saying she just got in, house was ok but cony was dirty. NO WAY.
So I turn around and went back. First daughters. " ok whats wrong" she took me to look at cony . " well there was dirt looking from the inside....there!" a tiny bit had washed onto the glass. You know. Old cobweb.
Then she points to a tiny bit on the sill. I told her no matter what I did, you will always get something falling from under the window no matter what I did.
By this time I was going to tell her F off. Then she said " you have cold also" I then looked down at her boobs and all my anger vanished lmao. She thanked me for coming back and went in.
Off to old bats. They are still dirty "WHERE" the stuff she pointed out wouldn't even come off with my nail. Ended up scrubbing the window with a dish washing pad. Some marks looked like they had been welded on. How a 70 year old could see such small marks is beyond me.
I told her, no matter how much I went over the glass they wouldn't have come off. Then she pointed a tiny bit on the sill front. You know, the fart flush with the wall. I said I wasn't knackering my brush getting tiny marks off.
She also stated she didn't want her door doing. When I finished the first time and knocked for the money. I was wiping the door with my cloth. She opened door and went mad.
I said I didn't want my door getting wet.
Don't think these will last long :)

Did you get a photo on your phone?