[The Great One]

Hi

From the web site:

£6.00 per hour paid directly to the cleaner each week by you.

£2.50 per hour paid directly by you to the agency each quarter. If you book more than 5 hours a week regular cleaning, you only pay us £2 per hour agency fee.

My questions are

1. If they only do 2 hours cleaning per week, do they then have to go back themselves to colloect their own money?
(most people are out at work during domestic cleaning, so probability is they then have to go back and collect)

2. Why are you waiting 3 months to be paid?

I do not know about anyone else on here but as a business I like to get paid ASAP, not wait 3 months!

Just my two pence worth

Regards

Martin

[donmagsino]

Thanks for all the response. It hurts when people say bad things against you but it helps me a lot to improve in this business.

Friends, what do you think? Do i need to make a claim for 350 on quid noah's ark damaged by one of my cleaners?

What is the best option then? Do i need to talk to the client gently? Yes, the insurance company is asking me to pay 250 right away but they are not sure if my claim will be successful or not. I asked them: 'what is the point of me paying 250 quid when it is not yet sure the claim will go throug?'. They cannot answer.

Please help me. I started this business few weeks ago and headche starts head on. I need to reply within 14 days or else, I am doomed. I know there are many people there who came across with this situation as well, but I am giving my heart to this business. No matter what.  Your suggestion on how to go about this situation will be valuable to me. Thank you.

[Moderator David@stives]

If it were me i would pay up straight away and move on and just put it down to experience.
I had a similar thing a few weeks ago when we smashed a customers window cill, so the window had to come out to replace it , just last week i broke a lamp shade in a shop i was gutted.
I know it hurts but you have to take it on the chin. Just pay i would not bother with the insurance. sooner you pay it the sooner you can forget about it.

Dave

ps It is tax deductable too so it wont cost as much as you think in the long run

[garyj]

Wheres the NHS gone

Its being systematically ripped apart by the Government, and abused by people from abroad who come here just to use the free service   
( couldn't resist that one ).

Donmagsino, I see on another thread that you are expanding into commercial, if I were you I'd get cleaning a lounge right first.

[shelton]

Wheres the NHS gone

Donmagsino, I see on another thread that you are expanding into commercial, if I were you I'd get cleaning a lounge right first.

LMAO

[Moderator David@stives]

Garry

Sorry i cant agree there the NHS is now in better shape than its ever been.

Every time my family has needed treatment it has always been quick and first class.

You can not blame the foreigners because after all we nicked all the doctors from these foreign countries even though it cost them said countries many thousands to train each doctor saving the British tax payer millions in not having to train too many doctors.

Dave

[Prestige1]

Donmagsino
I f I was you I would suggest the following to the customer.
"Look I am a small cleaning company and to put a claim in would cost me £250, which I havent got, can I suggest the following, I will improve on the cleaning as to your requirements and will give you 15 hours free cleaning to take when you want and work off the debt. I hope this meets with your approaval" I have done this on a number of occasions. apart from my biggest claim yet £3,500 it was a good job we where covered. kind regards Phil

[garyj]

What planet are you on, the NHS is a disaster. I live in a town with over 45,000 people, our ambulance station has just been closed down and our local hospital A&E now shuts at 6pm. Last week there was an accident in town involving 2 cars  it took 35 mins for 1 ambulance to get there and a further half hour for the second. A motorcyclist was knocked off his bike at Stonehenge recently, the ambulance turned up and then went on another call to a heart attack victim, the cyclist died. Waiting times at the A&E are horrendous, if I needed to see my doctor I'd have to wait a week. Thousands of nurses are jobless, hospitals are closing all over the place and people are being denied life saving drugs because the NHS cannot afford them. Moral amongst the nurses is at an all time low and many of them are moving abroad where they are better paid and thought more of.
It is also a FACT that THOUSANDS die each year through being subscribed the wrong drugs or the wrong quantities, thats if the MRSA bug doesn't get them first.

[dustycorner]

Hi Donmagsino,

I f I was you I would suggest the following to the customer.
"Look I am a small cleaning company and to put a claim in would cost me £250, which I havent got, can I suggest the following, I will improve on the cleaning as to your requirements and will give you 15 hours free cleaning to take when you want and work off the debt. I hope this meets with your approaval" I have done this on a number of occasions. apart from my biggest claim yet £3,500 it was a good job we where covered

I would ignore the advice given above whether you are a small or big company should not make any difference to how you deal with your clients at all times be professional. At the moment your company has not delivered on its basic function that is to provide a good cleaning service be proactive keep the client informed on how you are going to turn things round. As for the damaged Noahs Ark, pay the client for the loss take it on the chin and learn from it.

On a lighter note did all the animals get out of the ark two by two ?

Cheers Mark.

[Ian Gourlay]

Personally I think you have been reading to much Joe Polish.

Giving away 5 hrs Free Cleaning.


Did you investigate the second  visit.


I think you should pay up.


You  seem to be avoiding all responsibility for staff, so why not  put and exclusion clause in your cleaning contract regarding breakages.

I thought under your employment system the customer pays staff, if this is the case that makes them  the  employer///??


If this is the case the customer would be responsible.

I sincerely advise you to go to a solicitor and  have them  give your business a legal health check


PS I'm not usually this blunt but I do not like your Web Site.

I do not like its name.

[Moderator David@stives]

Gary

I am on the real planet, thank you very much

With the NHS i speak as i find and the NHS has been fantastic to me and my family.

I comment as how i see it and dont believe all the the hype and spin mostly created by conservatives ,the daily mail and news companies in general who dont report the news but create the news after all anything to do with the NHS gets them big headlines.

As for these expensive drugs which are refused, most of them are experimental and cost up to thousands just for one tablet and would bankrupt the UK never mind the NHS.

With my doctors surgery you just phone up in the morning and they have to book you in that day, i have never waited more than 1 hour in A&E in the last 5 years, I had an operation and from diagnosis to surgery it took 5 weeks.

Perhaps the NHS trust in your area is doing a bad job but generaly the NHS has had the biggest investment in years.

You will always get bad stories about the NHS no matter how much money is spent.

Dave

[Moderator David@stives]

Gary

Sorry it was the planet thing i have modified my post.

Good health to you

Dave

[Moderator David@stives]

Why cant you all just be nice to each other ?

Abusive name calling just isnt on,

Andy Pandy

If i were you i would modify that post immediately.

Dave

[D woods]

Yeah dont get caught enjoying yourself or you are for the chop.

[Paul Forster]

Domansango, You provide the cleaner and are  therefore responsible for the cleaners  actions whilst on the customers properyty. YOUR cleaner did the damadge and you must pay. Tough

How high do you rate customer service and future recomendations? Not very or you would have rectified the complaint over the second clean and transferd the cleaner to another contract.

It is a very inept business that does not have reserves for breakges and unnforsean circumstances, and tradeing without sutch a reserve you will not be about long.

Oh I forgot you only make £2 per clean and do the first 5 hours for nothing and use self employed cleaners to avoid a H&S policy,so the above is probably true.

[Ali_D]

I may be going over old ground, but I work for NHS and  I could make your ears curl!  but I won't coz who knows who's listening.  I think it all boils down to which Trust you come under: where one excels, the other fails (v.badly!).  it all depends on how each Trust spends it money. IMO (I like IMO, it excuses me, a bit, from the firing line)

  Ali

[Art]

I may be going over old ground, but I work for NHS and  I could make your ears curl!  but I won't coz who knows who's listening.  I think it all boils down to which Trust you come under: where one excels, the other fails (v.badly!).  it all depends on how each Trust spends it money. IMO (I like IMO, it excuses me, a bit, from the firing line)

  Ali

?

[Ali_D]

              ??   

[Ali_D]

I may be going over old ground, but I work for NHS and  I could make your ears curl!  but I won't coz who knows who's listening.  I think it all boils down to which Trust you come under: where one excels, the other fails (v.badly!).  it all depends on how each Trust spends it money. IMO (I like IMO, it excuses me, a bit, from the firing line)

  Ali

?

Am i missing something?

[Art]

I think you need to read the thread again 

Vodkas bad for the eyes