Lots of my customers look like they are going to die - I never charge any of them.
Quote from: Dave Willis on June 01, 2016, 08:23:58 pmLots of my customers look like they are going to die - I never charge any of them.I've got one that every time I go, I think it's going to be her last clean. I actually thought she was dead the last time I was there. She was just sleeping at a strange sideways angle though. She's too frail to pay me, so I just e-mail her son and he transfers the money to us.But she's been like this for about three years now.A creaking door can creak for a very long time I guess.
Maybe it depens on your relationship with your customers. In general I don't want to talk to my customers I want to clean there windows as quick as poss and get paid.
Only times I have done a free clean is if for some reason there was a problem or it makes sense for business. One day I pulled over a load of expensive plant pots customer was furious, so I did a free clean next time round worth £70Another time I found out that 1 customer was responsible for me getting 20 odd customers, so I did a free clean. Also mum and dads window cleaner was rubbish so I do them free also