[Dave Willis]

Customer text to say that since my last visit they have had a conservatory built - they've asked me to clean the roof.




.............. for £2 extra! 

[daveappleby]

Must be an incredibly small conservatory!

[Smudger]

I see you've improved your pricing Dave 


Customers, don't you just luv em !

Darran

[Phil J]

Dump and replace Dave, dump and replace!
One of mine asked me "could you clean the UPVC  frames on the front of the house" 3 windows and a door. Me, " No problem, £8 for the windows, so let's just call it £50 for the windows and pvc . Okay great. She texts me when  I've finished, " the frames look great, but I thought you said  £15". Sorry for the misunderstanding, but I did say £50. Still waiting to get paid, been working for her for two years. End of relationship I feel!

[Blackadder]

I did something similar the other day. This lady is a £20 customer, conservatory on the end of a ground floor extension, she texts me the night before asking if I could wipe a cloth over the gutters....
So I say, would you like me to clean the roof whilst I'm on the extension too? 'Yes' she says 'that'd be great'...
Finish the job ( an extra 30 mins or so)
Get a text an hour later saying 'thanks Mark, they look great, I've stuck an extra fiver in, see you next month'!!! 

[davids3511]

I did something similar the other day. This lady is a £20 customer, conservatory on the end of a ground floor extension, she texts me the night before asking if I could wipe a cloth over the gutters....
So I say, would you like me to clean the roof whilst I'm on the extension too? 'Yes' she says 'that'd be great'...
Finish the job ( an extra 30 mins or so)
Get a text an hour later saying 'thanks Mark, they look great, I've stuck an extra fiver in, see you next month'!!! 

It's your own fault. You should never do anything extra without having a price nailed down first.

[Blackadder]

I did something similar the other day. This lady is a £20 customer, conservatory on the end of a ground floor extension, she texts me the night before asking if I could wipe a cloth over the gutters....
So I say, would you like me to clean the roof whilst I'm on the extension too? 'Yes' she says 'that'd be great'...
Finish the job ( an extra 30 mins or so)
Get a text an hour later saying 'thanks Mark, they look great, I've stuck an extra fiver in, see you next month'!!! 

It's your own fault. You should never do anything extra without having a price nailed down first.

I know, I know! Just thought I'd share my dumbness, don't worry, it won't be happening again.

[M & C Window Cleaning]

It's your own fault. You should never do anything extra without having a price nailed down first.
[/quote]

Or the job nailed down!

About a year back one of my solid customers says to me, 'Could you clean my friends flat upstairs.' He gestures to the flat above and to the side of his. I confirmed with him, pointing to the flat. 'He's a good chap you'll have no nonsense with him, great fella.' He says. So I spent around 1 hr 15 mins cleaning this really minging flat. The flat looked real nice when I'd finished. I had quoted accordingly and been assured by my customer that the price I'd stated was acceptable. Then I called numerous times for the money and couldn't find him in. I eventually called back to my customer and asked about this mate of his. My customer says his mate has been waiting for me to clean his flat and was hoping I was OK. You guessed it, he'd directed me to the wrong flat. There was an apology from my customer, but of coarse I didn't get paid.

I felt pretty dumb too!

[duncan h]

It's your own fault. You should never do anything extra without having a price nailed down first.

Or the job nailed down!

About a year back one of my solid customers says to me, 'Could you clean my friends flat upstairs.' He gestures to the flat above and to the side of his. I confirmed with him, pointing to the flat. 'He's a good chap you'll have no nonsense with him, great fella.' He says. So I spent around 1 hr 15 mins cleaning this really minging flat. The flat looked real nice when I'd finished. I had quoted accordingly and been assured by my customer that the price I'd stated was acceptable. Then I called numerous times for the money and couldn't find him in. I eventually called back to my customer and asked about this mate of his. My customer says his mate has been waiting for me to clean his flat and was hoping I was OK. You guessed it, he'd directed me to the wrong flat. There was an apology from my customer, but of coarse I didn't get paid.

I felt pretty dumb too!
[/quote]
easy mistake

[Smurf]

Just goes to show we are all human and make mistakes also can get taken for a ride. Regarding pricing some customers live in a time warp methinks 

 

[davids3511]

I did something similar the other day. This lady is a £20 customer, conservatory on the end of a ground floor extension, she texts me the night before asking if I could wipe a cloth over the gutters....
So I say, would you like me to clean the roof whilst I'm on the extension too? 'Yes' she says 'that'd be great'...
Finish the job ( an extra 30 mins or so)
Get a text an hour later saying 'thanks Mark, they look great, I've stuck an extra fiver in, see you next month'!!! 

It's your own fault. You should never do anything extra without having a price nailed down first.

I know, I know! Just thought I'd share my dumbness, don't worry, it won't be happening again.

I've done it myself. Only once though.

[dazmond]

I did something similar the other day. This lady is a £20 customer, conservatory on the end of a ground floor extension, she texts me the night before asking if I could wipe a cloth over the gutters....
So I say, would you like me to clean the roof whilst I'm on the extension too? 'Yes' she says 'that'd be great'...
Finish the job ( an extra 30 mins or so)
Get a text an hour later saying 'thanks Mark, they look great, I've stuck an extra fiver in, see you next month'!!! 

classic newbie mistake.

ALWAYS give them a price for add on work before you carry any extra work out and that they accept your price.

[robbo333]

I reckon that was typo and it should have £200 extra...blinder!