When I was about to set off on another of my travels I bought a brand new rucksack from Blacks in Southampton. When I got it home I noticed that part of it hadn't been stitched at all. I took it back straight away and the manager said they'd send it away for repair! He refused to listen for my request for a swap or refund, so I just stood on a chair and explained the situation in a loud voice to the entire shop. It was only a couple of secs before he pulled me down and gave me the cash

Now why didn't he do that in the first place.
Last month I bought some wood from a bloke a few miles up the road. To cut a long story short it was not seasoned when he'd assured me it was - spitting like hell and won't burn unless chopped into slivers. I asked him to come and see it and to bring his wallet, and he agreed he would.
He never showed and started ignoring my calls. I knew he was in business with someone (he's a plumber and sells wood as a sideline) so last Sunday morning at 10:30 I called a second number I got from the Net and asked if it was Gareth, "Nah, it's his brother". "OK. I'm just calling to apologise" I say. "What for?" sez he. I explain I can't get hold of Gareth and he's ignoring my calls "So tomorrow I'm calling the tax authorities to let them know he's selling wood on the side" (he got me to make the cheque out to his wife...) "and then I'm going to call the council to let them know he's got this income. You see, i'm sure he's not declaring it to any of them. I'm apologising to you because you'll obviously have your tax affairs looked at too. That is unless Gareth calls me in the next 20 mins and collects the wood and refunds me in full this morning".
"Leave it with me" sez he.
5 minutes later the phone rings - "Carl, can we collect the wood in 20 mins?" says Gareth's wife. And true to their worth they did, giving me my £100 back before they loaded it up.

Twas a very satisfying start to last Sunday.