I think that because Alex is so helpful people tend to take this for granted, prices for new clamps are to expensive but yet he has probably had to put a lot of money and time redesigning them so has to make that money back,similar to how we as window cleaners are judged on what we can earn in a day yet our customers don't see that when we finish cleaning windows we still have to fill up our tanks, invoicing, sort for next day etc. I've still got the very first slx that came out and I've recently done the clamps upgrade and it probably now has a good few more years in it, a lot of company's would of made that pole and left it as it is without trying to improve things, then sat at home and earnt money from it, but I believe gardiners are beyond any other wfp suppliers as they take pride in there company, deal with any problems big or small, I know if I was in Alex position the last thing I'd be doing is logging in to a forum and trying to sort people's problems.