[Carl2009]

I'm not one to air my complaints in public but in this case I am, to see if anyone else has had this type of experience. I should also say that I'm generally a Gardiners fan, having spent at least £2000 with them over the last 4 or 5 years.

So I decide that I'm going to change from Rectus 21 to Gardiners QR Shut Off couplings and I order all the bits I need off their website. The order gets delivered by Fed Ex today and - yet again - they've sent some wrong items. I seem to get wrong items once out of every 3 orders i'd say -anyone else have this problem? Back on the phone and they are sending the new ones out with stamps to return the wrong items.

Now I'm explaining to a fellow window cleaner what the connectors look like and that they look robust and as I'm handling one it falls to pieces in my hand. Jeez! if they can't handle me fiddling with them at my desk before they've even been used what chance do I stand in the field. If they pack up halfway through a day i'll be well hacked off especially as I've just spent near on £150 on various bits and pieces to convert from Rectus 21s.

Needless to say I'm going to be back on the phone tomorrow morning.   

[Alex Gardiner]

I'm not one to air my complaints in public but in this case I am, to see if anyone else has had this type of experience. I should also say that I'm generally a Gardiners fan, having spent at least £2000 with them over the last 4 or 5 years.

So I decide that I'm going to change from Rectus 21 to Gardiners QR Shut Off couplings and I order all the bits I need off their website. The order gets delivered by Fed Ex today and - yet again - they've sent some wrong items. I seem to get wrong items once out of every 3 orders i'd say -anyone else have this problem? Back on the phone and they are sending the new ones out with stamps to return the wrong items.

Now I'm explaining to a fellow window cleaner what the connectors look like and that they look robust and as I'm handling one it falls to pieces in my hand. Jeez! if they can't handle me fiddling with them at my desk before they've even been used what chance do I stand in the field. If they pack up halfway through a day i'll be well hacked off especially as I've just spent near on £150 on various bits and pieces to convert from Rectus 21s.

Needless to say I'm going to be back on the phone tomorrow morning.   

Hi Carl

Apologies for the incorrect parts being sent.

Could you email me with the name stamped on your packing list please. Could you also email me a photo of the part that has fallen to pieces. If you could include the failed part in with the other parts being returned.

[Carl2009]

I'm not one to air my complaints in public but in this case I am, to see if anyone else has had this type of experience. I should also say that I'm generally a Gardiners fan, having spent at least £2000 with them over the last 4 or 5 years.

So I decide that I'm going to change from Rectus 21 to Gardiners QR Shut Off couplings and I order all the bits I need off their website. The order gets delivered by Fed Ex today and - yet again - they've sent some wrong items. I seem to get wrong items once out of every 3 orders i'd say -anyone else have this problem? Back on the phone and they are sending the new ones out with stamps to return the wrong items.

Now I'm explaining to a fellow window cleaner what the connectors look like and that they look robust and as I'm handling one it falls to pieces in my hand. Jeez! if they can't handle me fiddling with them at my desk before they've even been used what chance do I stand in the field. If they pack up halfway through a day i'll be well hacked off especially as I've just spent near on £150 on various bits and pieces to convert from Rectus 21s.

Needless to say I'm going to be back on the phone tomorrow morning.   

Hi Carl

Apologies for the incorrect parts being sent.

Could you email me with the name stamped on your packing list please. Could you also email me a photo of the part that has fallen to pieces. If you could include the failed part in with the other parts being returned.

Hi Alex, I've already spoken to the office this afternoon and they are sending out the correct parts along with stamps to cover return postage for the incorrect ones. Over the years i've had pole hoses with the wrong connectors on, things missing from orders; once you sent me 3 20" carbon filters and 3 20" sediment when I only ordered 1 of each. It seems to me that packing is a weak point. I'd rather not name the girl publicly - the office have her name. What's the email address I should use for you - I've just photographed it now and will send immediately.

Thanks

[PoleKing]

Thought I had the wrong order yesterday.

A free warning sign and a bag for my HS extremes.
Well pleased.

[Alex Gardiner]

I'm not one to air my complaints in public but in this case I am, to see if anyone else has had this type of experience. I should also say that I'm generally a Gardiners fan, having spent at least £2000 with them over the last 4 or 5 years.

So I decide that I'm going to change from Rectus 21 to Gardiners QR Shut Off couplings and I order all the bits I need off their website. The order gets delivered by Fed Ex today and - yet again - they've sent some wrong items. I seem to get wrong items once out of every 3 orders i'd say -anyone else have this problem? Back on the phone and they are sending the new ones out with stamps to return the wrong items.

Now I'm explaining to a fellow window cleaner what the connectors look like and that they look robust and as I'm handling one it falls to pieces in my hand. Jeez! if they can't handle me fiddling with them at my desk before they've even been used what chance do I stand in the field. If they pack up halfway through a day i'll be well hacked off especially as I've just spent near on £150 on various bits and pieces to convert from Rectus 21s.

Needless to say I'm going to be back on the phone tomorrow morning.   

Hi Carl

Apologies for the incorrect parts being sent.

Could you email me with the name stamped on your packing list please. Could you also email me a photo of the part that has fallen to pieces. If you could include the failed part in with the other parts being returned.

Hi Alex, I've already spoken to the office this afternoon and they are sending out the correct parts along with stamps to cover return postage for the incorrect ones. Over the years i've had pole hoses with the wrong connectors on, things missing from orders; once you sent me 3 20" carbon filters and 3 20" sediment when I only ordered 1 of each. It seems to me that packing is a weak point. I'd rather not name the girl publicly - the office have her name. What's the email address I should use for you - I've just photographed it now and will send immediately.

Thanks

Hi Carl

My email is alex@agardiner.co.uk

I did not want you to post a name on the public forum, but if you could let me know via email I would appreciate this.

[Cliff perkins]

http://www.gardinerpolesystems.co.uk/acatalog/ez-snap-hose-valve-end-stop.html

was it 1 like this by any chance ?

[pikeman]

Had the same sort of thing sent the quick release coupling with wrong barb size. Second time it has happened. But sent the correct one next day with postage for the return which I posted today. All in all though find the service pretty good.

[Carl2009]

http://www.gardinerpolesystems.co.uk/acatalog/ez-snap-hose-valve-end-stop.html

was it 1 like this by any chance ?

No, the one that has fallen apart is this: http://www.gardinerpolesystems.co.uk/acatalog/Quick-Release-Shut-Off-Coupling-with-6mm-Hose-Barb-QRM_SO_COUPLING_6MM.html

See image below

[Colin h]

A free warning sign came with my today

[Carl2009]

A free warning sign came with my today

Yep and me, but like I said to the girl I'd rather just have what I ordered, rather than having the hassle.

[Dave Willis]

I ordered a protecta ball and got a 44' Etreme pole again. Does my head in. I'm not telling them though.

Thing is, i've got a massive job tomorrow and without that ball I'm stuffed

[HampshireWindowCleaning]

I placed my first order a few months ago, a clx22, next day a clx18 arrived  

[MATT BATEMAN (OWC)]

Simple really innit.

It's cos you use a different name on here to what your real name is. Obvious innit. You keep getting sent Carl2009's stuff, jeezoos!

If you used your real name on CIU it would never have happened.  

[MATT BATEMAN (OWC)]

I ordered a warning sign from gardiners once and a pole connector arrived.

[♠Winp®oClean♠]

Used Hozelock type fittings for 10 years, no leaks & no issues. I honestly don't know why you guys fanny about with all these fancy fittings?

[Stephen.C]

Simple really innit.

It's cos you use a different name on here to what your real name is. Obvious innit. You keep getting sent Carl2009's stuff, jeezoos!

If you used your real name on CIU it would never have happened.  

Nice one Dave

[PoleKing]

Used Hozelock type fittings for 10 years, no leaks & no issues. I honestly don't know why you guys fanny about with all these fancy fittings?

+1.
£1 from B&Q. Get through about 4or5 a year.

[jonboywalton75]

Used Hozelock type fittings for 10 years, no leaks & no issues. I honestly don't know why you guys fanny about with all these fancy fittings?

Hozelock ??
On microbore and pole hose?
 

[DaveG]

Used Hozelock type fittings for 10 years, no leaks & no issues. I honestly don't know why you guys fanny about with all these fancy fittings?

+1.
£1 from B&Q. Get through about 4or5 a year.

How do you you reduce to 8mm hose and pole hose?

[Carl2009]

Used Hozelock type fittings for 10 years, no leaks & no issues. I honestly don't know why you guys fanny about with all these fancy fittings?

It would be good to see your fittings setup - how you connect to microbore and pole hose, tap etc. Could you post pics?