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H20cleaning

  • Posts: 2098
Problem with a customer.
« on: December 15, 2013, 05:07:04 pm »
I priced a job up and the customer never answered the phone so i texted details over explaining it will be £18.00 first clean (as it was rammy)
I went back for payment all curtains shut and no answer 3
Times?
I have tried calling the number she/he text me on but no answer?
I know your all going to say"just right it off" but with me i see it as a priority to make a point of trying to get the money back.

I posted a letter explaining i had been a few times and to make contact but no answer

Smurf

  • Posts: 8538
Re: Problem with a customer.
« Reply #1 on: December 15, 2013, 05:16:39 pm »
Probably not that pleased with you using wfp maybe as left her windows wet then dried out spotty ;D

H20cleaning

  • Posts: 2098
Re: Problem with a customer.
« Reply #2 on: December 15, 2013, 05:17:13 pm »
I meant to say that the person texted me back saying she had just moved in and desperate to have them cleaned once a month,
B

H20cleaning

  • Posts: 2098
Re: Problem with a customer.
« Reply #3 on: December 15, 2013, 05:18:03 pm »
Probably not that pleased with you using wfp maybe as left her windows wet then dried out spotty ;D

Ye but she could ring a and complain and i would have a look but there was 8years of dirt on them!!!

♠Winp®oClean♠

  • Posts: 4085
Re: Problem with a customer.
« Reply #4 on: December 15, 2013, 05:19:52 pm »
Did the customer actually agree to have them cleaned at £18?

Smurf

  • Posts: 8538
Re: Problem with a customer.
« Reply #5 on: December 15, 2013, 05:23:29 pm »
Some ppl don't like to complain or maybe there is another reason why like she has moved or been taken ill or even died.... who knows?

Johnny B

  • Posts: 2385
Re: Problem with a customer.
« Reply #6 on: December 15, 2013, 05:30:06 pm »
Did the customer actually agree to have them cleaned at £18?

That's what I am thinking. Bit risky going ahead without customer agreeing to price etc. How would you feel if you enquired about the price of a service, thought it was too pricy, then you got a bill or lots of calls demanding payment having not sanctioned the work?

Chalk it up and move on imho.

John
Being diplomatic is being able to tell someone to go to hell in such a way that they look forward to the trip.

Neil Gornall

  • Posts: 640
Re: Problem with a customer.
« Reply #7 on: December 15, 2013, 05:32:56 pm »
Try calling from a different number. Use a friends phone or something, they wont be ignoring all calls.

dannymack

  • Posts: 1624
Re: Problem with a customer.
« Reply #8 on: December 15, 2013, 05:46:46 pm »
I wouldn't mess about you've foned text left a note, sod just egg the windows but use a seringe to put oil in the egg. They want a job done then pay up I'm sure if they wasn't happy they would of text back or answered call. 👳👳👳

H20cleaning

  • Posts: 2098
Re: Problem with a customer.
« Reply #9 on: December 15, 2013, 05:49:58 pm »
I commented saying she text agreeing to pay £18.00
As they were so dirty!

And the phone is actually going straight to voicemail.

roundbuilder

Re: Problem with a customer.
« Reply #10 on: December 15, 2013, 05:56:19 pm »
Not worth losing sleep over mate.
Although its £18 i bet it only took you 15 mins or less to clean!!
Go out 2 moz and forget about it.
Will be a trouble customer otherwise!.

PoleKing

  • Posts: 8974
Re: Problem with a customer.
« Reply #11 on: December 15, 2013, 07:00:28 pm »
I wouldn't mess about you've foned text left a note, sod just egg the windows but use a seringe to put oil in the egg. They want a job done then pay up I'm sure if they wasn't happy they would of text back or answered call. 👳👳👳

Oil in the egg?
www.LanesWindowCleaning.com

It's just the internet. Try not to worry.

paul ette

  • Posts: 631
Re: Problem with a customer.
« Reply #12 on: December 15, 2013, 07:02:39 pm »
id definately put dirt or eggs all over the windows to make them as dirty as they where before. hate it when people want something for nothing, i had one where a woman rang up wanted her windows cleaned, turned up and cleaned them, no one home so i called back in the evening and a bloke answered saying i cleaned the wrong house ??? went back to van and phoned the number that rang me and he answered the phone, obviosly forgot i had the tel no. c@ntt

andyM

  • Posts: 6100
Re: Problem with a customer.
« Reply #13 on: December 15, 2013, 07:03:50 pm »
Send them a letter threatening them with a £10 late payment fee.  :-X ;D
One of the Plebs

Fin Clearview

  • Posts: 929
Re: Problem with a customer.
« Reply #14 on: December 15, 2013, 07:10:47 pm »
stick some maggots in a pot on the end of your pole and lob down the chimney

PoleKing

  • Posts: 8974
Re: Problem with a customer.
« Reply #15 on: December 15, 2013, 07:22:54 pm »
stick some maggots in a pot on the end of your pole and lob down the chimney

You sir are a clearly a seasoned revenger.
Funny.
www.LanesWindowCleaning.com

It's just the internet. Try not to worry.

Simon Mess

  • Posts: 1097
Re: Problem with a customer.
« Reply #16 on: December 15, 2013, 07:27:08 pm »
stick some maggots in a pot on the end of your pole and lob down the chimney

 ;D ;D ;D ;D ;D

Ha, that's a new one on me, devious and inventive, I like it!.

Fin Clearview

  • Posts: 929
Re: Problem with a customer.
« Reply #17 on: December 15, 2013, 07:35:23 pm »
tbh i've NEVER had to seek revenge and never would but the maggots and a mackerel on the car radiator grill have crossed my mind

scottt24

  • Posts: 397
Re: Problem with a customer.
« Reply #18 on: December 15, 2013, 07:36:05 pm »
Bucket with a drop of water in,  mix a bit of mud with it, old brush on your Pole and paint the dirt back on
Thanks,
              Scott

Johnny B

  • Posts: 2385
Re: Problem with a customer.
« Reply #19 on: December 15, 2013, 07:48:58 pm »
It never ceases to amaze me how professional some of us claim to be, yet can resort to the most unprofessional conduct when a customer fails to pay.  ::)roll

I had a customer who I dropped recently. She was always desperate for clean windows, yet when it came to paying she always had different excuses for avoiding paying. After a while, enough was enough, so I simply walked away and cut my losses.

She recently phoned a friend of mine who is also a windy, wanting her windows cleaned. He mentioned to me he had had a call from this lady, so I told him about my experience with her. When she phoned him again later he told her in no uncertain terms that her reputation among window cleaners was bad, and that she would be well advised to pay me what I am owed.

Of course she still hasn't paid, and I know she won't, but the point of this is that her chances of getting her windows cleaned by anyone now is virtually nil, while I am still picking up better quality customers and building a good reputation.  :)

John
Being diplomatic is being able to tell someone to go to hell in such a way that they look forward to the trip.