[TheWindowManChris]

When every new customer I always give them a slip with at bottom is about Payment.   This also on every slip which say's   'We been today and total outstanding is £X,  Please contact us to make payment'

So it says

Payment

We will inform you on date of cleaning and which you are given a 30day credit.   Which payment must be made within 30 days of work being carried out or late payment fees will be applied.

You can pay via Credit/Debit Card, BACS, DirectDebit or Cash.   

You can set any these payments up by calling us on (Number) or by our On-Site Technicians.

 

+1 but I only give 7 days on domestics.

I am starting to give new customer 7 day on domestic properties

New customers I'm getting pre-paid!
www.gocardless.com
Get paid on the 1st of every month direct debit. Clean any time before the last day of the month.
Not been doing it long but I absolutely love it!
Never a 'not today' again!
Only had 4 people refuse it so far.

Yea I offer DirectDebit via GoCardless too.    How did you approach your customers with converting to DirectDebit

[PoleKing]

Ones I see I said quite simply 'we're moving over to direct debit, can I confirm your email and I'll get it set up please'

All the customers that used to PayPal I sent an email saying 'thanks for your payment, from next month we will be collecting payment via gocardles. Any problems, please come back to me.'

A few suggested cancelling but I said (to them) 'I'm offering it, not enforcing it.'

Never gonna get everyone on it (commercials all said no) but if I can get £2k dumped in my account on the first of every month I'd be pleased.
Can't recommend it enough.

[TheWindowManChris]

Ones I see I said quite simply 'we're moving over to direct debit, can I confirm your email and I'll get it set up please'

All the customers that used to PayPal I sent an email saying 'thanks for your payment, from next month we will be collecting payment via gocardles. Any problems, please come back to me.'

A few suggested cancelling but I said (to them) 'I'm offering it, not enforcing it.'

Never gonna get everyone on it (commercials all said no) but if I can get £2k dumped in my account on the first of every month I'd be pleased.
Can't recommend it enough.

I actully got commercial job go via DirectDebit and get £900 a month put into my account on the 8th of the month    They said it easier as they then don't have manual do it.

[Tom White]

then yesterday i get a phone call off another customer saying their windows are filthy(id cleaned them last job of the day on tuesday).accusing me of not cleaning their windows!absolutely had enough so im dumping the lot.

You should at least go and look at the windows on this one.

[dazmond]

tosh ive had it before off this customer!basically accusing me of not cleaning the windows!i went round that time and noticed a bit of dust on the frames,sills and glass on the back windows the day after clean.her house backs onto a nearby main road and it had been windy overnight(just like the other night).

also ive been warned about this customer by a previous windy who used to do them.very fussy.underpriced as well at £9.i know i left her windows and frames sparkling.cant help the bad weather though!

[Avo]

tosh ive had it before off this customer!basically accusing me of not cleaning the windows!i went round that time and noticed a bit of dust on the frames,sills and glass on the back windows the day after clean.her house backs onto a nearby main road and it had been windy overnight(just like the other night).

also ive been warned about this customer by a previous windy who used to do them.very fussy.underpriced as well at £9.i know i left her windows and frames sparkling.cant help the bad weather though!

unfortunately daz it's the same song by a different singer every time .. You hear the same old excuses by bad payers lol we've been getting a few lately and we are sick of the payment dodgers. I find them to be RUDE!

[windowswashed]

customers that mess you around, dump or increase the price and miss them at xmas