[[GQC] Tim]

Twice I've emailed them now regarding replacement DM2 TDS meter leads, and haven't gotten back to me. Same with another supplier specializing in aquariums and such. What's wrong with companies? Don't they want to make money?

They seem to be the only two UK based suppliers that offer replacement probe leads for the DM2. 

[Smudger]

have you tried phoning Daqua, we have had conversations with him in the past and he has always be fantastic, maybe try and give him a bell 01786 469606

[DaveG]

have you tried phoning Daqua, we have had conversations with him in the past and he has always be fantastic, maybe try and give him a bell 01786 469606

+1

I've just got off the phone to Doug. You couldn't  wish for a more helpful bloke...

Give him a ring Tim

[[GQC] Tim]

have you tried phoning Daqua, we have had conversations with him in the past and he has always be fantastic, maybe try and give him a bell 01786 469606

+1

I've just got off the phone to Doug. You couldn't  wish for a more helpful bloke...

Give him a ring Tim

It's 2013, why on earth would I call them up? I haven't had enough time nor the inclination, being 2013 I would have thought a simple email would suffice. If a company can't be bothered to reply to an email I really don't feel like spending my money with them.

[Geoff]

And now he knows your viewpoint, he probably won't want to deal with you anyway, even if he does the best deals on resin etc.

Just phone the man.

[♠Winp®oClean♠]

Twice I've emailed them now regarding replacement DM2 TDS meter leads, and haven't gotten back to me. Same with another supplier specializing in aquariums and such. What's wrong with companies? Don't they want to make money?

They seem to be the only two UK based suppliers that offer replacement probe leads for the DM2. 

That's not like them, maybe they having tinternet probs? I've never had anything other than impeccable service from them!!

[DaveG]

have you tried phoning Daqua, we have had conversations with him in the past and he has always be fantastic, maybe try and give him a bell 01786 469606

+1

I've just got off the phone to Doug. You couldn't  wish for a more helpful bloke...

Give him a ring Tim

It's 2013, why on earth would I call them up? I haven't had enough time nor the inclination, being 2013 I would have thought a simple email would suffice. If a company can't be bothered to reply to an email I really don't feel like spending my money with them.

Whooooaaaa chill man!!

 Maybe because of the bank holiday, he's got a back log of answerphone messages/emails and he's trawling through them and replying...

Maybe he's answering the phone to people...

Maybe he don't like you...

I dunno...

[p1w1]

its funny doesn't have time to call but has time to type out a couple of e-mails and send them 

[[GQC] Tim]

First email was sent ages ago, the second one almost 2 weeks a go now I believe.

I don't need to chill, as I'm not stressed? It's 2013, there is no excuse for any company not to reply to emails is there?

its funny doesn't have time to call but has time to type out a couple of e-mails and send them.

I can write an email in less then 10 seconds, some people know how to type at a fast rate. Making a phone call takes a lot longer then that, if you can get through to begin with. Secondly, during the day I'm usually working hard. Don't have time to email. In the evening I can sort out things. People need to get with the times.

And now he knows your viewpoint, he probably won't want to deal with you anyway, even if he does the best deals on resin etc.

Just phone the man.

So if you've got a customer that is displeased with your service, you just don't contact them? Don't put matters right?  

[stuart mc]

he does not use this forum so you are wasting your time complaining on here, some people emails end up in spam, it could be as simple as that, I lost a few enquiry's a while back because I do not read my spam folder

[[GQC] Tim]

he does not use this forum so you are wasting your time complaining on here, some people emails end up in spam, it could be as simple as that, I lost a few enquiry's a while back because I do not read my spam folder

I'm not wasting my time. This forum is to exchange thoughts and views, not to contact a supplier. If I want to complain how businesses are run, I can, right?