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TomCrowther

  • Posts: 1965
Re: Best reasons for cancellations
« Reply #20 on: April 15, 2013, 08:50:30 pm »
I had one about this time last year. It was a lovely, very warm day and it was one of those customers you have to check if they are in {retired, but in and out with serious security}. "Oh can we leave it today, it's such a lovely day" ? Never went back.

Dave Garrett

  • Posts: 267
Re: Best reasons for cancellations
« Reply #21 on: April 15, 2013, 09:02:06 pm »
gonna cut the grass today so think we will give it a miss

Johnny B

  • Posts: 2385
Re: Best reasons for cancellations
« Reply #22 on: April 15, 2013, 09:33:47 pm »
'Can you leave them, my neighbour did them the other day' (Front porch was minging!)
Same customer (after a rainy spell) 'Can you leave them today,it's too dry!'
Same (now ex) customer - 'Can you leave them today, I'm having my gutters washed and he will clean the windows at the same time.'

'Can you leave them and come back in a few weeks when the weather improves?'

'Can you leave them if I am not in? My dog gets upset if I am not here'.

'Can you leave them because they are not dirty enough?'

John

 
Being diplomatic is being able to tell someone to go to hell in such a way that they look forward to the trip.

AuRavelling79

  • Posts: 26588
Re: Best reasons for cancellations
« Reply #23 on: April 15, 2013, 09:34:58 pm »
My Parrott goes mental.
It's a game of three halves!

jk999

  • Posts: 2097
Re: Best reasons for cancellations
« Reply #24 on: April 16, 2013, 12:05:05 am »
It always annoy s me when the older ones think that you only cleaned the windows the week before and even though you show them proof in your book they always say your not due  ???

rosskesava

  • Posts: 17015
Re: Best reasons for cancellations
« Reply #25 on: April 16, 2013, 01:12:10 am »
The stupidest reason I've had for cancellation - 'My mother reckons that the more you clean windows, the quicker they get dirty'.

I am never ever rude to people normally and will smile and walk away and forget the whole thing but when that well bred lady said that to me last year I did actually call her a 'f*cking idiot' with a capital 'F'.

(sorry for swearing)
Just chant..... Hare Krsna, Hare Krsna, Krsna Krsna, Hare Hare, Hare Rama, Hare Rama, Rama Rama, Hare Hare. It's beats chanting Tory Tory or Labour Labour.

Richard iSparkle

  • Posts: 2491
Re: Best reasons for cancellations
« Reply #26 on: April 16, 2013, 08:09:05 am »
we left the windows wet.

we'd been cleaning there for 2 years, always WFP  ???
iSparkle Window Cleaning

www.isparklewindowcleaning.uk

Pro-Poler

  • Posts: 216
Re: Best reasons for cancellations
« Reply #27 on: April 16, 2013, 08:16:45 am »
Customer from another culture..............It's not that I don't trust you or anything but can you only do ours when someone is in?

Translated into English..............We don't believe you will do the job properly unless we are here to watch you or time you. Told them what I thought and walked off ....ards :-X

gavinb

Re: Best reasons for cancellations
« Reply #28 on: April 16, 2013, 08:18:02 am »
I had one .

Leave it today we're shooting a porn video .

MATT BATEMAN (OWC)

  • Posts: 1821
Re: Best reasons for cancellations
« Reply #29 on: April 16, 2013, 08:25:20 am »
Hope they didnt ask you to do the insides afterwards.


andyM

  • Posts: 6100
Re: Best reasons for cancellations
« Reply #30 on: April 16, 2013, 08:35:28 am »
"No point cleaning the windows because they just get dirty again."

"Not today please, my little boy has the flu bug."

"We won't be needing you now as my niece is going to clean them during the school holidays for some extra cash."
One of the Plebs

formb

Re: Best reasons for cancellations
« Reply #31 on: April 16, 2013, 08:37:37 am »
Quote from: gavinb
I had one .

Leave it today we're shooting a porn video .

Surely the window cleaner arriving with his massive extend-able pole is a plus for any porn film.

gavinb

Re: Best reasons for cancellations
« Reply #32 on: April 16, 2013, 10:00:35 am »
Search for the chav van lol he lives at the back of me .

fctilidie

  • Posts: 1
Re: Best reasons for cancellations
« Reply #33 on: April 16, 2013, 03:45:32 pm »
I work for a company and my boss won't cancel anyone no matter how bad they mess me around. I have quite a few customers that won't have them done if it's even forecast rain never mind actually raining, and a few who only want them done if someone is in. I often get accussed of coming back early too. I've had to refuse to go to 2 houses as one kept sending the wrong amount due on purpose and my boss would just mark it down as our mistake, and the other one had dogs that they let sh*t were I had to walk and never cleaned it up. If it was my company I'd of got rid of at least 10 of the customers by now.

Carey Ward

  • Posts: 56
Re: Best reasons for cancellations
« Reply #34 on: April 16, 2013, 06:04:49 pm »
Turned up to do a house and the kids were playing outside on their bikes - went round the back first and when I came back round the front the kids had gone - knocked on the door for payment and the wife opened the window and shouted in a croaky voice 'we are all in bed with the flu can we pay next time'   ???

'Don't do mine today as I've got the gate locked to keep the cat in' - when we did next doors her cat is sat on the wall    ???

We have a rule of 3 refusals and we don't go back (unless it's an awkward customer then it's less)

Had one who complained about the wfp leaving marks so could we do by hand  which we did - there were no pole marks - she had me step into kitchen while she wrote a cheque as she did so she glanced up and said 'ooo that's much better' - I had to really bite my lip - you could not see out of the window for the dirt inside - we never went back

H20cleaning

  • Posts: 2098
Re: Best reasons for cancellations
« Reply #35 on: April 16, 2013, 07:24:13 pm »
hahaha reading through all of these has made my day!!!!
my best one so far was probley '' can we cancel please we have had new double glazing fitted and no longer need a window cleaner''
what so your windows can rot again for 5 year and will need replacing again.....

Ronnie Bryce

  • Posts: 1194
Re: Best reasons for cancellations
« Reply #36 on: April 16, 2013, 07:55:44 pm »
hahaha reading through all of these has made my day!!!!
my best one so far was probley '' can we cancel please we have had new double glazing fitted and no longer need a window cleaner''
what so your windows can rot again for 5 year and will need replacing again.....


That excuse does make sense though. Manufactures of double glazing know it's more likely to sell if glass open's inward to allow access for cleaning. My next door neighbor had them fitted, partly for that reason. I end up doing them though, he did lay all my monoblock for nowt.

8weekly

Re: Best reasons for cancellations
« Reply #37 on: April 16, 2013, 09:14:30 pm »
I had one today. "I'm dying. I've got lung cancer". No idea if she has r not, but I said ok and legged it.

JamesAJF

  • Posts: 301
Re: Best reasons for cancellations
« Reply #38 on: April 16, 2013, 11:46:03 pm »
so funny lol my one was about a month ago and she said ooo  sorry my son is not here today wtf im not here to spk to your son im here to clean windows but what ped me off is i started cleaning and finished the front of the house and the she came out and said this i didn't go back there again.
bish bash bosh

Mike #1

  • Posts: 4668
Re: Best reasons for cancellations
« Reply #39 on: April 17, 2013, 05:37:34 am »
Could you leave the windows today as the birds have been eating the silicone from around the window frames and someone is coming out to renew the silicone  ??? ??? ??? ??? . Mike