[Paul Moss]

Tony ive sent you an email to the address on your info.

[AshWhite]

Turned green, eh?

Did you make it angry?









Sorry, that's the limit of I disagreeistance.

[Carpet Dawg]

Thanks Paul! Just read it now   many thanks!!

This forum is a valuable tool! Thanks to everyone thats contributed!

I'll report back and let you know how I got on.

[Carpet Dawg]

Turned green, eh?

Did you make it angry?

lol i'll go back with some haribo and we'll make up!







Sorry, that's the limit of I disagreeistance.

[james roffey]

I rarely spot treat a polyprop carpet before extraction, only time i would spot treat would be if its make up chewing gum etc, or if after agitation it has not broken it down do i spot treat it. I don't see the point of spotting before extraction on this type of carpet until you have to. on pure wool that's a different story.

Well that what i was taught anyway, on wool spot before, on synthetic you can do it after as most stains will come out and that is what i have found.

[Carpet Dawg]

I'm the same James, apart from stains which I know wont come out with pre-spray and agitation. i.e. tanning stains and as you said make up, chewing gum etc.

[Alby]

I think you hit the nail on the head, when you suggested the customer may of used something to remove the stain. I would ask first what was used, before trying any reversal treatments.
Alby

[Paul Redden Countryfresh]

How did it go? 

[Carpet Dawg]

Going back at the weekend. I'll post results.

[clive ware]

Ive had the same on several areas of an 80 20 twist  - light green stains from using sodium met on tea and dog sick stains. Tried bicarb of soda but not even touched them. Told customer that i would have to claim on my insurance which I`m covered for treatment risks and guess what... they wont pay out!
Apparantly, because the carpet was already damaged from the existing stains and I had merely tried to improve them, I was not legally liable for the damge I had caused.
This is from an insurance company supposedly specialising in the cleaning industry so if you think you are fully insured.... think again!!!

[Paul Moss]

Your not having much luck lately you

[Paul Moss]

Now i wonder if there is something here.
Tony can you confirm carpet and which suppliers tanin remover was it you used.
Clive what make of tannin remover did you use.

[clive ware]

Hi Paul, not been the best of years!
I used Craftex shift. Just bought a brand new tub which will have melted somewhere in the back of the van!

[dan paton]

what insurance company clive ?

[Carpet Dawg]

i'll update in a bit, couple a couple of jobs on now. good news and bad. mainly good though!

[JandS]

You are fully insured if you damage the carpet but
you haven't damaged it the customer has.
You've actually tried to rectify damage already done
but failed, that don't make you liable.
If I remember, when I attempt stain removal, I tell
the customer that the carpet is already damaged
and I will try and rectify it but it may turn out wrong.
They usually just say hit it with whatever and if it
don't come out we'll buy another/claim off insurance.
It surprises me the number of people who won't claim
on their insurance, reckon 50% of what I've done
don't bother.

[John Kelly]

Only certain policies will cover customer for accidental damage to carpets.

[Shaun_Ashmore]

I think the majority of cleaners only have liability insurance not treatments risk they think it's an expensive up sell or add on.

Shaun

[Paul Moss]

Shaun, alot would be right. The insurance companys spend more time trying to get out of paying rather than settling.

I stopped mine a while back when i heard about the cleaner that changed the colour of a suite he was working on, it sounded like an indicator dye problem ( which is down to the fabric manufacturer not using the correct dyes or the dyes not being stabalised correctly) but because the cleaner had not spent an hour on testing the suite with his chemicals and fully drying it out to ensure no shrinkage or dye problems , they refused to pay out.

For high risk insurance on things you are working on you need to do a full test on audit and put it down on paper, this should be done in front of the customer as proof with a signature at the end, then they may pay you out if your lucky...

[John Kelly]

People should realise Insurance companies are not your friends. They are greedy B******s on par with the banks which is basically what they are. They use your premiums to invest and will try hard to get out of paying.
The domestic insurance market is a disgrace at the moment. The insurers are using validation companies to blatently under value claims.