[Spot On cleaning]

Thank,s Liahone, but what i meant was when you have cleaned a carpet for a customer, do you give them the spotter to keep or lend, and is this a package where they have to call you back say in another six months?

I see a lot of people offer packages, and i wonder whether these work.

Dave

[Rousey]

Doug, thanks for your input. It was the point I was trying to get across, to Gary.

Gary I hope you can see my point and agree to disagree that there are different markets out there that capture different prices. As Doug says you are probably too cheap, try putting your prices up slightly you may get a suprise!

Anyway I promise not to 'fight' with you any more and just have adult discussion.

Hey, it also livened up a Sat night as there was nothing on the tele!!!

Mark.

[craigp]

i know what your saying rousey, better service etc. personaly i think yes your higher prices are justified, maybe just not that high, im in the same position as spot on, im creeping my prices up and trying to offer more service, and take more time in doing a good job.

spot on cleaning did you have your leaflets printed?

im in the same position as you so ive just finished working on one targeted a bit more on service and less on price, i can send you one if you want.
craig

[Spot On cleaning]

Craig

In the past i have always designed and printed my own leaflets. this way i can change them at my leasure if i think they are not working. If the weather was bad, i would make sure they were printed by laser jet so the colour would,nt run. Any other time we used ink and filled the cartridges ourself.

I am now having leaflets made for me professionally, again designed by me. I think since i have started carpet cleaning i have enjoyed the designing of my leaflets and stationary more than cleaning, and in 2004 enrolled on a design course with the Open University which included graphic designing. I have an engineering background and like looking at things with a view to improving if possible.

I would like to see your leaflet and you can find my e-mail if you click on my business name.

Dave

[craigp]

hi dave,  just sent it, let me know what you think..

craig.

[Mike Halliday]

just to give me 10p worth

people would be more believable if they used there real names and filled in the profiles

'Liahona' why not use your real name, same goes  for Mark/Henry/Rousey.

tell us who you are and where you trade, this can only add to your credibility, you might not like what gary says but a lot of people will side with him because we know his name, we've seen his van and has told us where he lives he's very open with his details. where you two are anonimous names.

this is'nt meant as critisism,  just my thoughts on the matter.

Mike

[Rousey]

Hi Mike,

I believe my name for the last 38 years has been Mark Rouse (Rousey). Nothing anonimous there! It's the name I have always used on the forum.

What I have found (My 10p worth) on this forum, is when new guys join and add there worth because it is different and against the norm what you guys have been doing for years is, it is dismissed as 'flying pigs' etc,etc.

Mark.

[Mike Halliday]

Thats a start  now tell where you're from and I'll be happy

the piont i was making is, its easy to tell porkies if no one knows who you are.

I could come onto this site and say I charge £500 to clean a suite but some one who knows me will come on and tell me to stop telling lies.

openness is the best form of honesty.

Mike

[Spot On cleaning]

Craig, i just sent you an e-mail. I received a bounced message alert from ntl because my inbox was too full to receive any incoming mail. Sorry to mess you about, but can you resend please.

Thanks  Dave

[Rousey]

Mike,

I like my privacy! But in my defence there are other forum users on this site who tell the same story as myself, so am I telling porkies? I dont lie, as it is no use to anyone, I suppose trust must comes into the fold!

I can tell you that I trade mainly in the 'North', but I do travel the country and have done when the price is right.

My business is Part-Time, as I also run another successful business. I also enjoy my free-time to spend with the family, so both businesses complement each other and feed of each other.

Mark.

[craigp]

is your other bus. painting and decorating?

alot come from that trade.

[craigp]

no i got it your a carpet fitter ?

[Spot On cleaning]

Craig

Message received, will return my one, same terms
Give me half hour or so.

Dave

[Liahona]

To Spot on Cleaning..... I give the machine to the customer but they do pay for it, 400 pounds........There is no package but I always arrange to come back in 6 months time where I of course charge again...... After all a carpet should be cleaned at least twice a year........ To Mike, I sign off most of the time with my name, Dave....... I understand what has been said as to if a person is for real so to speak, for those who know me and there are a lot who do know what I charge and the different way that I clean...... I have said before but its not a problem to do again, I mostly work in Tetbury and Bath. However I dont live in those areas just travel there for work..... I do travel all over Britain and rarely but into Europe too. Any other questions just keep asking, best, Dave.

[Spot On cleaning]

Dave, this is Dave, when you say they pay, do you charge them £400 to clean their house carpets and give them a machine, with the condition that they call you back in six months. I am still confused as to where your profit is.

Dave

[Spot On cleaning]

Craig, message sent

Dave

[Liahona]

Dave this is Dave......ok here goes I hope.........On jobs upwards of 1200 pounds I would sell the machine to the customer for 400, it costs me about 385 so its not done for profit...... my theory is 400 isnt to much for them to maintain their carpets inbetween me. These customers have spent maybe 2 or 300 pounds a yard for the carpet in the first place so have no problems wanting to look after them. There is no stipulation on me coming back in 6 months but...... see above...... Almost all the time I go back in 6 months......some customers want me the week before the holidays and then again the week after...... My profit is purely in the protection of the carpet hopefully when it is new and then every time I clean it....... By the way, the machine I leave isnt your normal spotting machine. It is capable of hight heat and has an upholstery tool with it, the customers love it, I even use one sometimes for furniture as it has a 2 1/2 gallon tank on it.......Also you must bear in mind, most of my customers have maids and or servants to do whatever spotting needs to be done, they of course dont do it themselves..... hope this helps, feel free to ask again if you have a question, best, Dave.

[craigp]

well there we have it spot on, only give them a machine on your jobs upwards of £1200 of course ill have to remember that! lol

[gwrightson]

Dave  , i honestly believe your talking a load of footballs, £300 per yard and you leave a machine so a maid can clean, come on ytouve been eating to much cheese , it makes you dream you know
  geoff

[Rousey]

Geoff, these people exsist. There are very, very rich people out there who have quality furnishings throughout the house. They want knowledgeable, professional upmarket companies to service there homes and they pay for it.

I have been servicing such homes but not on an everyday basis and my whole marketing package is to that clientel. I only put fliers or marketing packages through doors of the top 5% earners in the UK. That can be 30,000 houses per 100,000. Which shows how many of them there are!!!!!

Mark