I can't remember where I was but I had a chat with someone very high up in the scheme of things and his words are coming true.
We were talking about the state of the economy and the big names that were toppling - he said - you've seen nothing yet, next year will be chaos (2013). The damage has already been done in the last five years and I know that B & Q were in debt to about 100 million as just one of the examples given.
The high street has no right to expect customers money, the game has changed and it has not adapted. We get the complaint all of the time when we go into towns where a new store is going up - this will kill the town!!!
They failed to adapt - it is no different to the changes that have happened in window cleaning in the last 20 years.
Rob
