[Stephen Fox]

Stephen... We have a 26x and could with a little extra height, do you do an extra section that fit to the base?

I had it fully extended right to its limit and broke the base clamp ( my own fault for over extending)

Not being my week the pole blew over in a gust of wind and snapped the collar that the gooseneck fits too, cant see any parts on your website for the Phoenix range, do you have the clamp and collar in stock?

Cheers Steve

Steve, will have extra sections available for longer poles but not for a month or so.

Drop me an email at fox@faceliftcleaning.com and I'll send you out some extra section prototypes to give you the extra length, free of charge. Also will send out a few collars,clamps etc to get you sorted.

[ben M]

Stephen... We have a 26x and could with a little extra height, do you do an extra section that fit to the base?

I had it fully extended right to its limit and broke the base clamp ( my own fault for over extending)

Not being my week the pole blew over in a gust of wind and snapped the collar that the gooseneck fits too, cant see any parts on your website for the Phoenix range, do you have the clamp and collar in stock?

Cheers Steve

Steve, will have extra sections available for longer poles but not for a month or so.

Drop me an email at fox@faceliftcleaning.com and I'll send you out some extra section prototypes to give you the extra length, free of charge. Also will send out a few collars,clamps etc to get you sorted.

Is it very easy to add/remove a section like gardiners pole?

[Mike @ Facelift]

Extremely straight forward..

[Stephen Fox]

Yeah, easier! Due to there being no stops, no tools are required so swapping or adding pole sections can be done on the job in seconds.

[ben M]

Yeah, easier! Due to there being no stops, no tools are required so swapping or adding pole sections can be done on the job in seconds.

no stops like gardiners, how does it work then?
how much is your phoenix 25 or 26 (similar to slx25) with an extra section please?
Are you going to do a carbon gooseneck like gardiners? thanks

[ben M]

are you online Mr Fox?

[gary999]

i dont think anyone would disagree that competition is good for everyone
bit of a obvious statement to make far as im concerned.

im a bit disapointed that alex gardiner has felt the need to comment at all,i always admired the fact
he didnt get involved in industry tit for tat nonsense and let his products stand alone
without the need to comment on others.

wont stop me buying brushes and resin when needed though

If you cannot grasp what is going on here then perhaps you should not comment either!

     "tit for tat nonsense",suggests the IMPORTANCE of using the lightest available product capable of the rigours of the job has not penetrated your psyche yet. If you don`t want to avoid the painkillers then that is up to you.

just reaching for pain killers after reading the waffle you posted above

rigours of the job what a joke window cleaning is hardly physically hardwork and i use
nasty ali poles, easiest job ive ever had compared to working in sewers and 17 yrs dragging
anchor chain around

get a grip and man up

[Stephen Fox]

so these poles are NOT the weights & lengths advertised.false advertising.
also have a fibreglass base section. so facelift are ripping people who buy these poles off.looks like they have been found out. bunch of chancers i will not be buying from them cant be trusted. ARE YOU BRODEX IN DISGUISE.

Sfwc, wow that's a pretty damning and slanderous statement. I take it you don't own/never used/seen let alone held a Phoenix pole to make outlandish remarks like that?

Why don't actually ask someone who has a pole to give you a real review (not a supplier) and compare?

  no i dont own one & never will. are the weights & lengths correct that you advertise?. only review ive seen is for the fibreglass pole i wonder if hes weighed it & measured it.someone has put one on scales measured it also is he lying?

All weights published are approx (just as Gardiners) and bare pole with clamps.

If I was to tell you our 22 is only 20.9ft when extended what would you say?

why are you saying its 22ft when its only 20.9ft just advertise it as a 20.9ft pole.then people will know the true height when extended no need to lie about it. simples.

I'm not. I've just quoted you Gardiners actual lengths as posted on their website. But as its Gardiners it's ok? Interesting.

Facelift use the same size sections but you can extend them further.

[Mike #1]

Stephen... We have a 26x and could with a little extra height, do you do an extra section that fit to the base?

I had it fully extended right to its limit and broke the base clamp ( my own fault for over extending)

Not being my week the pole blew over in a gust of wind and snapped the collar that the gooseneck fits too, cant see any parts on your website for the Phoenix range, do you have the clamp and collar in stock?

Cheers Steve

Steve, will have extra sections available for longer poles but not for a month or so.

Drop me an email at fox@faceliftcleaning.com and I'll send you out some extra section prototypes to give you the extra length, free of charge. Also will send out a few collars,clamps etc to get you sorted.

Good customer service their we go i like it . What i think some people forget is sometimes mistakes  are made and Stephen Fox and Mike are going to take criticism badly as they have no doubt worked on the development of this pole and everything that goes with it for many months.

And Mike came on this forum some weeks ago  in order to be upfront and try and answer any questions but in the heat of the moment at times things messed up.    And the trouble is once a supplier/manufacturer takes part in discussions they can get hammered and if they stopped coming on they would get slagged off as well.

Their are plenty of suppliers and manufacturers who dont come on here to stand up to criticism or complaints or concerns  about products and without this forum none of us would find out the truth as we have all bought poles at advertised lengths and never double checked as we have believed what we have been told

Just took a look at an Extel hybrid 20ft pole , sections 4 , collapsed length 6ft , Max extended length 20ft , Acheivable height 23ft . holding pole at waist height .

I assume each section is 5ft but is that total use able length does not say

Pole length 6ft does that include angle adapter and brush if so those 2 things dont give you an extra 12" of height as they dont add height . Specs taken from Pure Freedom . Mike

[Mike #1]

My wife says most women believe . Men make a habit of lying about the size of their poles 

[DG Cleaning]

Got to say I agree with Gary (for once ) I've got one of those nasty ally Harris poles as well and its so easy   

[ben M]

My wife says most women believe . Men make a habit of lying about the size of their poles 

[gary999]

Got to say I agree with Gary (for once ) I've got one of those nasty ally Harris poles as well and its so easy   

i hope you are not going to make a habit of this

[JackieW]

Lee GLS asked,

''Are you saying that the weights Alex has pit up are wrong? Can you guarantee the weights you have published? Maybe someone who owns one of the poles can weight it and confirm.''

Today I weighed a Gardiner  SLX22 at 1.3kg not ''approx 1.15kg''as advertised on Gardiners site.

Not sure of the new Phoenix weight as haven't got access to one.