[ben M]

I have 2 Push Fit Quick Fit Pole Control valves http://www.gardinerpolesystems.co.uk/acatalog/push-fit-quick-fit-pole-control-valve.html  and within each i have lost a small circular metal fitting with teeth that holds the pole hose in place. (if that can explain as best as possible what it is)
Do you know where i can get a replacement?

Thanks.

Ben

[Spruce]

Complete tap from Gardiners would be the answer.

[ben M]

Complete tap from Gardiners would be the answer.

Have you got a link please? thanks

[Granny]

Hi
I had the same happen best way to avoid it is to tape the hose to the pole on either side of the tap to prevent it pulling out.
g.

[ben M]

Hi
I had the same happen best way to avoid it is to tape the hose to the pole on either side of the tap to prevent it pulling out.
g.

 

[Spruce]

Complete tap from Gardiners would be the answer.

Have you got a link please? thanks

You have the link in the first post. Those little metal fittings with the teeth hold the hose into the tap and are part of the fitting. They won't be sold seperately.
You have to replace the whole tap

[ben M]

Complete tap from Gardiners would be the answer.

Have you got a link please? thanks

You have the link in the first post. Those little metal fittings with the teeth hold the hose into the tap and are part of the fitting. They won't be sold seperately.
You have to replace the whole tap

they are crap, i don't want that anymore, i broke 2 already!

[traps7]

Don't yank them by the pole hose. Pull your main hose.

[ben M]

Don't yank them by the pole hose. Pull your main hose.

i know but it wasn't my question...

[Avo]

How you breaking them mines still going strong 12 months of use...?

You need to have the plastic ring set back before pulling the hose out or the teeth won't let go!!

[d s windowcleaning]

the ring with teeth is a grab ring once these go you cant replace them .

[wfp master]

same happened to me lost the ring.had to push hose in then tape around it to hold it in. i still have the red ring on the outside but could not find thing with the teeth.

[ben M]

the ring with teeth is a grab ring once these go you cant replace them .

you can replace them if you have them lol, i did it before, i took one from an old valve.

[Steve Sed]

I got through two in a couple of months. If you get a snag on a twig, paving slab etc, the hose yanks out. Not fit for purpose in my opinion.

[d s windowcleaning]

the ring with teeth is a grab ring once these go you cant replace them .

you can replace them if you have them lol, i did it before, i took one from an old valve.

how did you fit this in ben ? do you just have to take out the red end ?

[ben M]

the ring with teeth is a grab ring once these go you cant replace them .

you can replace them if you have them lol, i did it before, i took one from an old valve.

how did you fit this in ben ? do you just have to take out the red end ?

yes sir   and you have to push back in the little ring slowly with a small screwdriver  

[ben M]

I got through two in a couple of months. If you get a snag on a twig, paving slab etc, the hose yanks out. Not fit for purpose in my opinion.

totally agree!

[Alex Gardiner]

In our experience of selling these valves they have proved to be eminently 'fit-for-purpose'. We have tried many different valves over the years and these ones stand head and shoulders above others that we have tried for longevity and practicality. We sell about 2-3000 of these a year and the majority of our clients get at least 12-18 months use from them. I personally have some in use that are about 4 years old and have been swapped on to new poles a couple of times.

I am puzzled why Ben has had two fail on him and I can only presume that the valve has been used in a way that exceeds its normal operating parameters. For instance we do not recommend letting them drag along the ground (not that Ben has necessarily done this) whilst in use as this will noticeably shorten their lifespan and could lead to such damage as has been experienced. Also if pulling the Microbore hose around it is always better to pull using the pole hose after the valve thereby not pulling hard on both of the push-fit connections. It would usually only be possible to lose the inner teeth if the valve has been pulled apart - in this case though the teeth would usually have stayed attached to the hose.

If you feel that you have not used these outside of normal usage then please feel free to return them for us to have a look at and if we agree then we can replace them for you. If you wish to do this please ring the office to get a returns number and please quote your order number so that we can look up the age of the units.

[ben M]

In our experience of selling these valves they have proved to be eminently 'fit-for-purpose'. We have tried many different valves over the years and these ones stand head and shoulders above others that we have tried for longevity and practicality. We sell about 2-3000 of these a year and the majority of our clients get at least 12-18 months use from them. I personally have some in use that are about 4 years old and have been swapped on to new poles a couple of times.

I am puzzled why Ben has had two fail on him and I can only presume that the valve has been used in a way that exceeds its normal operating parameters. For instance we do not recommend letting them drag along the ground (not that Ben has necessarily done this) whilst in use as this will noticeably shorten their lifespan and could lead to such damage as has been experienced. Also if pulling the Microbore hose around it is always better to pull using the pole hose after the valve thereby not pulling hard on both of the push-fit connections. It would usually only be possible to lose the inner teeth if the valve has been pulled apart - in this case though the teeth would usually have stayed attached to the hose.

If you feel that you have not used these outside of normal usage then please feel free to return them for us to have a look at and if we agree then we can replace them for you. If you wish to do this please ring the office to get a returns number and please quote your order number so that we can look up the age of the units.

Hi,

Just to clarify that i was in no way making a complaint about Gardiner just that i was demonstrating the valve that i was having a problem with. It looks like i have been using them incorrectly so i am to blame entirely and is not a fault on Gardiner's products.

[Steve Sed]

In my case I had the tap on the pole - strapped on using cable ties and the resultant loop in both cases caught on something on the ground yanking the hose out together with the toothy clips. Clips lost, valve useles. In contrast I have had the same gas type tap for three years. I went with the new tap when I bought a CLX but have now reverted back to the old tap.