[lee_dewing]

Hi   wondered how everone else would handle this.

As my records on george shows custy owes me for september clean.

Showed up yesterday and she wasn't there, the 22 yr old daughter was but never offers to pay (quite normal i suppose).

Daughter was picking the mum up from station and said they'd be back in half hour.

I said i'd do other two neighbours and then do their house as mum has inside kitchen windows done usually.

Customer didn't come back was their an hour so I missed he out.

Trouble is i am not 100% sure she hasn't paid

I pay my cheques in a batch in atm santander and there's no way to check an individual cheque.

So there's a chance i'm wrong; I make this mistake with 1-2 customers every year.
But always rectify.

I don't know if ive backed my way into a corner now.
Missed custy out and she may text or call me as to why?

Don't know what to say to her.

The reason i missed her is in the past she has asked me to clean inside and when i showed up to do following month she looked at me as if i was mad; so just did outside as she said "i must of confused her with someone else"

Also another time she said she'd be back in 10 mins and pay me on her return.
Didn't show up so left s.a.e
Didn't get cheque.
Oh last one about 4 yrs ago when started cleaning she said leave windows this time there not dirty as i've been on holiday.
Missed her out for a couple of months until she approached me.

I have cleaned her windows for about 4 yrs but she does bug me friendly chatty but always bragging about her great family there holidays etc never asks how I am .

She always pays cash if in. (and tells me that's how she likes to do it; I add would prefer cheque sent if not there )

Bill ran up last year and had chat, asked to send cheque if not in like her neighbours,

to be fair she has been.

So that's it, I can clean today or tomorrow and say no payment last time; if she's in and take it from their if she says i did pay you a cheque i'l have to swallow it

If she's out i can leave bill for 2 cleans.

Or do nothing and leave it til she approaches me; just feel a bit silly if she insists i'm wrong.
And willl always feel she's had me over.

Lee

[bobplum]

standing order

[andyjm1]

If I'm ever in doubt I just bill 'em and let them dispute it if it's wrong.

It might be an idea to keep a record of every cheque that comes in with the details- name, date & amount. Some people even photo copy every cheque.

Good luck, I'm sure you'll sort it.  

[CLEANCARE WC]

THIS HAPPENS TO ME OCCASIONALLY, JUST BILL AS SUGGESTED BUT IF THERE IS A DISPUTE AND YOUR NOT SURE YOU WILL HAVE TO TAKE THE HIT UNLESS ITS £50 THEN GET HER TO CHECK HER STATEMENTS. I HAVE A SLIP MY CUSTOMERS SEND BACK WITH THEIR CHEQUES I THEN ENTER THEIR PAYMENT INTO GEORGE, BUT SOMETIMES I LOSE A SLIP BEFORE THE PAYMENT IS ENTERED.

[dazmond]

you should know if she paid last month if your admin is updated every working day whether its by cash,cheque or BACS.

have you got her mobile number?if shes late paying send her a text reminder.if she constantly delays payment and messes you about with "not todays" id dump her AND NEVER TAKE HER BACK ON!!


regards



dazmond

[brianbarber]

Maybe if paying in cheques in batches, list them on piece paper and file away, or if youre anal with paperwork, photocopy each cheque and file that away!

BB

[bumper]

dornt worry i always do that,saying i love its 2 cleans this time, and wait for the pause and if she says didnt i pay you last time oh sorry ive forgot to book you off,anybody can make a mistake,did i tell you about the woman who had alzheimers i went 3 times to  collect the money happy days

[Erithwc]

I have a speadsheet on excel that i record every payment received.

date - address - area - job description - amount paid - and payment method

Works a treat 

Paul

[Tom White]

Yes, keep a cheque schedule; mine's just handwritten; it details the date of the cheque, the name of the person, the address and the amount.

If you pay them into Santander, and they lose them (which has happened to members here in the past), you know who you have to go back to, to get another cheque, 'cos the bank won't give you the money; it's tough poo.

It's also useful to keep a record of  your payments, so that you know for certain if they've paid or not.

[Cliff perkins]

When u give them sae
Write on the inside lip the persons address that way when it comes in post u can write it on back of chq and tick it off in your accounts

Regards cliff

[mark dew]

I kept records of all checks received for 3 years but i never had to refer or deal with anyone who claimed to pay and hadn't, so i stopped.
As said earlier, just bill her for 2 months and let her contact you if there is a dispute.

[lee_dewing]

When u give them sae
Write on the inside lip the persons address that way when it comes in post u can write it on back of chq and tick it off in your accounts

Regards cliff

  great minds think alike i do that already


Thanks guy, text her today and said sorry i didn't catch you to do inside kitchen back today or tomorrow; if i miss you can you send cheque for this and last clean 5th sept.

She text back to say she was in tomorrow and didn't mention about NOT owing 2 lots


I know what you are saying Daz, she is on thin ice but will smile and get me money tomorrow, hope it don't pee down.

Lee.

Ps good ideas on keeping records, like the scan it one.