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davids3511

  • Posts: 2506
Threatened by a custy today
« on: September 10, 2012, 07:07:03 pm »
Customer owed me two cleans and moved house. Spoke to him a number of times and he kept promising payment. Then he stopped answering his phone to me but forgot he had given me his business card with his work details on. I rang it today, just said

can I speak to so and so.

Secretary: No, he isn't in the office today

me: when will he be in

secretary: he keeps irregular hours so I don't know

me: well can you ask him to call me on .......

secretary: ok, ill do that

me: when will you be able to get the message to him

Secretary: Ill do it right now.


After about 2 minutes he rang me going balistic. I'm only a firking window cleaner and if he had to chase £22.00 he'd die bla bla. He also said in his best gansta voice "you ring my office again and see what happens to you go on and see what you get"

Apparantly the sec said I was being agressive, which I wasn't. I told him to check the call recording and if he though I was agressive he should call the police and report it.

Then he said "are you recording this call", I said no I wasn't. He said that he was and was going to report me to the police. I told him that it was very clever to hand over a recording of him threatning me to the police, at which point he hung up.

Where do I go with this one guys?

LBWCS

  • Posts: 651
Re: Threatened by a custy today
« Reply #1 on: September 10, 2012, 07:09:19 pm »
Not worth the stress for 22 quid he won't do anything

davids3511

  • Posts: 2506
Re: Threatened by a custy today
« Reply #2 on: September 10, 2012, 07:12:15 pm »
Yeah, it was a heated conversation. Thought I was going to have a stroke at one point.

CLEANCARE WC

  • Posts: 4454
Re: Threatened by a custy today
« Reply #3 on: September 10, 2012, 07:12:58 pm »
go knock on his door tonight and get your money. dont let numptys like him get away with mugging you.

he will be shocked and pay up.
WE CLEAN BY FAITH, NOT BY SIGHT WITH WATER FED POLE WHEN WORKING AT HEIGHT.

davids3511

  • Posts: 2506
Re: Threatened by a custy today
« Reply #4 on: September 10, 2012, 07:15:02 pm »
go knock on his door tonight and get your money. dont let numptys like him get away with mugging you.
He's moved without paying. I have no idea where he is.

David Salkeld

  • Posts: 206
Re: Threatened by a custy today
« Reply #5 on: September 10, 2012, 07:15:25 pm »
Yeah arseholes really p.. you off.
But forget im n move on   ;)
Good Honest Service

ben M

  • Posts: 4720
Re: Threatened by a custy today
« Reply #6 on: September 10, 2012, 07:17:35 pm »
Yeah arseholes really p.. you off.
But forget im n move on   ;)
+1

CLEANCARE WC

  • Posts: 4454
Re: Threatened by a custy today
« Reply #7 on: September 10, 2012, 07:19:25 pm »
go knock on his door tonight and get your money. dont let numptys like him get away with mugging you.
He's moved without paying. I have no idea where he is.

sorry you did say that.
WE CLEAN BY FAITH, NOT BY SIGHT WITH WATER FED POLE WHEN WORKING AT HEIGHT.

davids3511

  • Posts: 2506
Re: Threatened by a custy today
« Reply #8 on: September 10, 2012, 07:21:51 pm »
Ringing his work really needled him. I'd love to sell the debt on., even if I got nothing for it.

Banbury Window Cleaning

  • Posts: 236
Re: Threatened by a custy today
« Reply #9 on: September 10, 2012, 07:24:37 pm »
I would turn up at his work and block his car in  ;D ;D ;D why shouldnt you get paid for work you have done!! some peeps might not bother for only £22 but I would want to be paid for any work i had done
In the struggle for survival, the fittest win out at the expense of their rivals because they succeed in adapting themselves best to their environment."

George P

  • Posts: 1304
Re: Threatened by a custy today
« Reply #10 on: September 10, 2012, 07:27:21 pm »
i wouldnt stress over £22.00, but if you are then go round to his office,

Gray1

  • Posts: 112
Re: Threatened by a custy today
« Reply #11 on: September 10, 2012, 07:35:22 pm »
Has he left a forwarding address at his old property? Or the Estate agents? or just P him off at his works?
All the best

davids3511

  • Posts: 2506
Re: Threatened by a custy today
« Reply #12 on: September 10, 2012, 07:45:13 pm »
Problem is I live in Manchester and his office is in Liverpool. He works for a big football agent company. Probably why he thinks he can treat people like crap.

davids3511

  • Posts: 2506
Re: Threatened by a custy today
« Reply #13 on: September 10, 2012, 07:46:40 pm »
For £22 I wouldn't normally bother.  However, for the way he threatened, I would chase the debt through the legal channels just to wind him up.  I suppose it would have to be done via the work address which would bug him even more.
He was only ever a cash customer so there is no proof a contract ever existed. I would still ove to do something but don't really want my van trashed.He knows where I live but not the other way round.

Johnny B

  • Posts: 2385
Re: Threatened by a custy today
« Reply #14 on: September 10, 2012, 07:47:23 pm »
You could ring his secretary again and ask for the name of your ex-customer's boss because you wish to make a complaint about his unprofessional telephone manner.  ;D  

If it were me, I would just suck it up and move on.

John
Being diplomatic is being able to tell someone to go to hell in such a way that they look forward to the trip.

scud

  • Posts: 683
Re: Threatened by a custy today
« Reply #15 on: September 10, 2012, 07:59:08 pm »
  I would be straight round to his office for my money. I bet he wouldn't be so mouthy face to face, and I wouldn't be leaving without my money.

Re: Threatened by a custy today
« Reply #16 on: September 10, 2012, 08:03:13 pm »
I would write a nice letter and send it to his work place for his attention, I would point out that you are not going to let the debt slide, especially after the threat he made.

I would tell him that the next letter will be address to his boss, informing then that if the debt is not paid, then the matter will be passed to a debt collection agency and as the only known address is his workplace, then they will have no alternative but to visit him there.

I would also point out that if anything happens to you, your family of property, then the recorded phone call you did make will be forwarded to the police and his employers and also the newspapers who like storys like that.  
 

TomCrowther

  • Posts: 1965
Re: Threatened by a custy today
« Reply #17 on: September 10, 2012, 08:21:07 pm »
Step 1 Horses head in the bed.
Step 2 Collect cash.

Or ring the office three times a day then collect cash. If not at least you will have a lot of satisfaction as he nears his first heart attack.

Of forget it and don't collect cash.

These three are the only options you should consider.

Steve_c

Re: Threatened by a custy today
« Reply #18 on: September 10, 2012, 08:30:45 pm »
You can use my debt collection sevice,   http://www.youtube.com/watch?v=4HAQ3pNHwj4

just go round and bang on his door.

Fin Clearview

  • Posts: 929
Re: Threatened by a custy today
« Reply #19 on: September 10, 2012, 08:36:59 pm »
Tbh I have always used the principle of the debt as my first main reason of chasing bad payers. The amount is insignificant. You've done the job, you deserve payment.