[AuRavelling79]

Just had a new customer text to say not to clean today because it is raining.

Now what should I have done ?

I will explain what I did a little later

It depends on various factors -

New custy I see, so did you explain at the outset that you clean in light rain and showers and have a guarantee?

So in my case I would have explained this at the start. If I had explained it and she still did not want them doing I would try to educate her one more time. If she won't be educated then I would not have her on my round. I have too many reliable custies to look after.

However - if the "rain" was mental and I wasn't going anyway I wouldn't have minded.

 

[H S and Son]

Don't you mean?

However - if the rain was "mental" and I wasn't going anyway I wouldn't have minded.

 

[AuRavelling79]

Don't you mean?

However - if the rain was "mental" and I wasn't going anyway I wouldn't have minded.

 

Quite right Matt - don't know why I put those inverted commas around rain when they should have been around mental.

 

[H S and Son]

 

[keyser soze]

come on then ian what did you do?

[Perfect Windows]

He shot her.

[H S and Son]

come on then ian what did you do?

He put this post on here this morning, has been on CIU all day (thane didn't clean her windows) and dangled a carrot for you to play with. I told you that this morning, you didn't listen, I'm wasted here! '@)

[Dave Willis]

It's going to be some fantastic business minded answer that only Amway members would know about or possibly Alan Sugar at a pinch. 

[jarvy]

I went round and had a brew with him at lunchtime,so iknow!
On a 'need to know' basis! 

[Ian101]

well he either cleaned em or he didnt ...... guess thats the only possible outcomes  

personally I would have explained how I work at the point of quoting including we work in all weathers apart from when it freezes so would have no problems in taking off my round if she didnt want to fit in with our way of doing things or if you like my rules of engagement.



however if she was under 2 foor of water I would make an exception 

[Window Washers]

Just clear these up first:

Cant see the point to be honest in the post. Its like the carrot and donkey scenario.

I will explain what I did a little later


Why the wait? It's hardly an earth shattering event, hey!

I posted it because I wanted to know what others would have done, I find it interesting  

come on then ian what did you do?

He put this post on here this morning, has been on CIU all day (thane didn't clean her windows) and dangled a carrot for you to play with. I told you that this morning, you didn't listen, I'm wasted here! '@)
Computer may have been on here all day but I have not, I don't log in everytimes it is always logged in  

It's going to be some fantastic business minded answer that only Amway members would know about or possibly Alan Sugar at a pinch.  

I would expect nothing less from you   although Amway did make me Laugh.

I so I get this text from a customer, I call them and ask why they did'nt want them cleaned in the rain, I listened to what they said, this is a first clean by the way.

I explained that we clean in almost all weathers and guarentee all the work be it sunny or raining, I went on to say "which has already been mentioned" that it could be sunny when we clean and rain 30 mins later, I explained the system in full and how we work and it makes no difference cleaning in the rain due to the water we use (he's never had wfp beofre), as it goes he uses di water to clean his car "common ground found" so I explained that we do the same although we use a Ro aswell and 000 water.
At the end of the call the guy thanked me for taking the time to explain and said he would be telling his freinds about us.

2 mins of customer service and 1 happy customer and all windows cleaned  .


Again just to clarify, I asked the question as I wanted to see the responce  what others would do, please feel free to pick at my grammer and spelling if you wish, but I trust you can understand what I have just written.

Time to get out of these wet clothes and watch the Football

[magic moments]

Brilliant reply and great customer service well played

[pncleaning]

I would have sued for loss of earning  

[keyser soze]

ian you are soooooo cool i wish i was like you

[Window Washers]

ian you are soooooo cool i wish i was like you

Lol

[MWC]

Yawn, not really a "window cleaning issue" is it.

[scud]

Just clear these up first:

Cant see the point to be honest in the post. Its like the carrot and donkey scenario.

I will explain what I did a little later


Why the wait? It's hardly an earth shattering event, hey!

I posted it because I wanted to know what others would have done, I find it interesting  

come on then ian what did you do?

He put this post on here this morning, has been on CIU all day (thane didn't clean her windows) and dangled a carrot for you to play with. I told you that this morning, you didn't listen, I'm wasted here! '@)
Computer may have been on here all day but I have not, I don't log in everytimes it is always logged in  

It's going to be some fantastic business minded answer that only Amway members would know about or possibly Alan Sugar at a pinch.  

I would expect nothing less from you   although Amway did make me Laugh.

I so I get this text from a customer, I call them and ask why they did'nt want them cleaned in the rain, I listened to what they said, this is a first clean by the way.

I explained that we clean in almost all weathers and guarentee all the work be it sunny or raining, I went on to say "which has already been mentioned" that it could be sunny when we clean and rain 30 mins later, I explained the system in full and how we work and it makes no difference cleaning in the rain due to the water we use (he's never had wfp beofre), as it goes he uses di water to clean his car "common ground found" so I explained that we do the same although we use a Ro aswell and 000 water.
At the end of the call the guy thanked me for taking the time to explain and said he would be telling his freinds about us.

2 mins of customer service and 1 happy customer and all windows cleaned  .


Again just to clarify, I asked the question as I wanted to see the responce  what others would do, please feel free to pick at my grammer and spelling if you wish, but I trust you can understand what I have just written.

Time to get out of these wet clothes and watch the Football

 I read it and understood it.

 It is grammAr by the way

[H S and Son]

Computer may have been on here all day but I have not, I don't log in everytimes it is always logged in  

Your 'Last Active' notification on your 'Profile' page has been updating all by its lonesome then, how d'you manage that?  

[Window Washers]

Computer may have been on here all day but I have not, I don't log in everytimes it is always logged in  

Your 'Last Active' notification on your 'Profile' page has been updating all by itself then 

god knows Matt, you need to get out more although it is also on my Iphone too 

Do you honestly think by some of your comment had I have been on here I would not have replied to them ? and there was me thinking you know my posting habits 

[♠Winp®oClean♠]

Just clear these up first:

Cant see the point to be honest in the post. Its like the carrot and donkey scenario.

I will explain what I did a little later


Why the wait? It's hardly an earth shattering event, hey!

I posted it because I wanted to know what others would have done, I find it interesting  

come on then ian what did you do?

He put this post on here this morning, has been on CIU all day (thane didn't clean her windows) and dangled a carrot for you to play with. I told you that this morning, you didn't listen, I'm wasted here! '@)
Computer may have been on here all day but I have not, I don't log in everytimes it is always logged in  

It's going to be some fantastic business minded answer that only Amway members would know about or possibly Alan Sugar at a pinch.  

I would expect nothing less from you   although Amway did make me Laugh.

I so I get this text from a customer, I call them and ask why they did'nt want them cleaned in the rain, I listened to what they said, this is a first clean by the way.

I explained that we clean in almost all weathers and guarentee all the work be it sunny or raining, I went on to say "which has already been mentioned" that it could be sunny when we clean and rain 30 mins later, I explained the system in full and how we work and it makes no difference cleaning in the rain due to the water we use (he's never had wfp beofre), as it goes he uses di water to clean his car "common ground found" so I explained that we do the same although we use a Ro aswell and 000 water.At the end of the call the guy thanked me for taking the time to explain and said he would be telling his freinds about us.

2 mins of customer service and 1 happy customer and all windows cleaned  .


Again just to clarify, I asked the question as I wanted to see the responce  what others would do, please feel free to pick at my grammer and spelling if you wish, but I trust you can understand what I have just written.

Time to get out of these wet clothes and watch the Football

So are you just "assuming" his water is not 000ppm? or do you think DI vessels don't produce pure water at 000ppm?