Because for insurance to pay out you would have had to take every procaution necessary to ensure the job is completed in a safe manner. Doesn't sound as if that happened so insurance company might have a get out!
well if thats the case then write a check out and pay for it yourself ,
the customer must come frist and carpet should be replaced with in three days max
a true expert would have it sorted , the only time we ever shrunk a carpet was 10 years ago in a hotel i had it ripped up and a brand new f/dinner layed the very next day
to keep things right i relayed the h.s.l as well all ( four landings and four sets of stairs)

not bad for a cheap cowboy firm i run cost me 2k (trade) but the tax man payed me it back at the end of the year
