[Ian101]

says a customer to me today  

wtf !! ... so you need them doing then surely says me ......

no try me next time

been doing them for a year now but always a miserable cow.

Picked up 3 new jobs today so wont be going back there again.

Customers .... gotta love em  

The 3 C's .... canvass .. clean .. cull 

[keyser soze]

do you think customers in general who say that, really are saying'' i cant afford it this month'' cause i get that feeling tbh

[bobby p]

that fickle type gets used to clean windows and then the novelty wears off .

[Steve Sed]

Second clean on a fronts only today. I knocked and the customer came out, looked at the windows and said, yes please. 

[Tom White]

that fickle type gets used to clean windows and then the novelty wears off .

I think there's also a type of customer that are grumpy nits, but over the years have lost that many window cleaners that they stay with you.

I cleaned one today like that, and I've got her softening - with my Geordie charm - but she doesn't like what she has to pay and nor does she like my frequency.

[Ian101]

that fickle type gets used to clean windows and then the novelty wears off .

yup or skint ... runs in family as I binned her mother a few months back for a not this time shouted at me from an upstairs window which she slammed shut before I could answer so knocked and told her she was off the round for good.

[crystal]

that fickle type gets used to clean windows and then the novelty wears off .

yup or skint ... runs in family as I binned her mother a few months back for a not this time shouted at me from an upstairs window which she slammed shut before I could answer so knocked and told her she was off the round for good.

Ruthless and toothless 

[britishwill]

Its got to be a bye bye for them. I think you should just explain your terms and ask them did they want a regular window cleaner. That way they know they cannont muck u about and also you know where u stand!

[Window Washers]

Its got to be a bye bye for them. I think you should just explain your terms and ask them did they want a regular window cleaner. That way they know they cannont muck u about and also you know where u stand!

as above

[Ian101]

Its got to be a bye bye for them. I think you should just explain your terms and ask them did they want a regular window cleaner. That way they know they cannont muck u about and also you know where u stand!

as above

in an ideal world it would be the correct and proper thing to do but

A. Its the general public were dealing with and these days some just dont care and its what suits them and stuff everyone else.

B. Having sold cars for about 25 years it makes you all bitter and twisted towards the messers 

but being serious now yes all customers know Im a regular or nothing ... ok some may forget but point A is very true.

Got too many customers and constantly 2 weeks behind now so only go where Im wanted nowadays if I had an empty round then yes my standards would be more flexable ............. my customers have changed from "is it that time again already" to "where have you been, we thought you had packed in".

[dazmond]

"I WOULDNT BOTHER AS ITS NOT WORTH IT AS ITS FORECAST RAIN TOMORROW AND THE REST OF THE WEEK!!"

this must be the worst brush off!!only happened a few times but happened to me a few weeks ago and id been cleaning her windows for 10 years with no problems!!

tried to explain but she was having none of it!and slammed the door in my face!

it was dry that day and most of the rest of the week.how does she thinks i make a living?


DUMPED!!

[Harry Robins]

 I've  started dropping customers as soon as I feel messed about.  In the long run I find it saves me money, as  "not this time" tends to be contagious on certain streets - this sends out the message you are a regular window cleaner.

[bobplum]

i dont even try to explain anything i just say ok and never go back

[Johnny B]

I am still in the position of needing every customer I can get ... within reason.

Also, where I live now there is generally a different perception towards window cleaning. By this I mean that most people don't want their windows cleaned on a regular basis, or give all manner of reasons/excuses for saying 'not today'. Therefore there is more of a market here to provide a service for people in a similar way to running a mobile shop, ie if I am around and they want their windows cleaned, I do them there and then. If that particular day is not suitable, they wait until I am around again, and I will do them if I can fit them in.

In the meantime I am still building my business by trying to attract good, regular customers in order to change the perception to encouraging regular cleans, so that I can eventually drop those who fail to fit in with my business plan.

John