[dave f]

been doing this job for over 3yrs then for the last few months not to day thanks so that was it head went not ever again your dumped. the guy said its gonna rain.ijust packed my gear up and did one. what an ahole .

[bad trippy]

What a total A hole, dump the waster

[dazmond]

i get a few here and there who ask me to leave them when the weathers bad.i just say "fine but i wont be around again for a month though!!"sometimes i almost welcome it when i have loads of work to get through!!move on to the next job!!

it only tends to happen on cheaper estate work,not on my well priced stand alones on 8 weekly.it doesnt faze me as ive got plenty of work.

i can understand if you need every job if your not that busy though.

[mikecam]

been doing this job for over 3yrs then for the last few months not to day thanks so that was it head went not ever again your dumped. the guy said its gonna rain.ijust packed my gear up and did one. what an ahole .

Don't be hard on yourself, you're not an ahole. Its just one of them things.

[H S and Son]

I was thinking earlier that this weather is a bit of a god-send, in that, there's a possibility it allows you to weevil the unreliable customers out.

The angle that I prefer to work by in periods of sustained wet weather is to be happy enough to allow customers to cancel if they're there when we turn up, no point getting upset over other people, but they have to wait til the next time they're due before they get cleaned, which'll be 6 weeks at least. They dont get them done before, there are other customers who do want their windows cleaned.

In wet weather we're usually behind somewhat so missing out some customers allows us to do a bit of catch up anyway.

[Tom White]

I've dropped two this week; one didn't leave the side gate open - she's been funny with me for a while - and another has left a message on my phone that it's 'not convenient' to clean them right now; it's like a big debate everytime I phone her (I need access through a side gate); you'd think I want to install a combi boiler or something.

I think the odd customer doesn't think it's worth cleaning in this weather, but I don't want that sort of customer.

It happens, never mind.  

[dave f]

thanks for your intelligent input mikecam 

[AuRavelling79]

I've dropped two this week; one didn't leave the side gate open - she's been funny with me for a while - and another has left a message on my phone that it's 'not convenient' to clean them right now; it's like a big debate everytime I phone her (I need access through a side gate); you'd think I want to install a combi boiler or something.

I think the odd customer doesn't think it's worth cleaning in this weather, but I don't want that sort of customer.

It happens, never mind.  

I did get a bit soft on this during the last six months while building up the round to cover two of us but now we're there I'm back to merciless dropping... (and gaining two more every time of course!  )

[Jackal]

been doing this job for over 3yrs then for the last few months not to day thanks so that was it head went not ever again your dumped. the guy said its gonna rain.ijust packed my gear up and did one. what an ahole .

Don't be hard on yourself, you're not an ahole. Its just one of them things.

 

[dave f]

must addmit ive had a bit of a cull with time wasters this year it s made my round so much better since ive got rid of the dead wood

[bobplum]

as my previous post,in the main it doesnt happen with customers who pay by standing order

[mikecam]

thanks for your intelligent input mikecam 

Hey, there's no end to my talents. I'd of told him no prob. Your [x amount ] is based on a regular clean price that fits in with my round when i'm round. If you don't want me to do it today i can come whenever you like, it attracts a [x amount of premium], what way do you wanna go with it? I've had a few saying great i'll ring you, had a few saying ok then just do them,even had some saying ok just leave it then, but never had 'my head go'. WHats it like when your head goes? Do you just get all mad and irrational?

[Ian101]

Always feel better after a good dump 

[ben M]

Always feel better after a good dump 

very true! 

[dannymack]

Dont it just p you off when they say wasting ya time in this weather !!! No i say could be dry today rain tomorrow im here to keep the dirt down !!!!!!!!

[Nick Wareham]

I have a simple policy for the "can you leave it this time.." ones.

I say "sure, but if I do, I won't be coming back ever, so its your choice"

I make an exception if there's a good reason of course, like if there's building work going on.

One woman said "oh, well there's no need to be like that".  Don't know why, but that day it really got on my wick.

So I said "sorry but there is every need to be like that.  I provide an excellent, regular and reliable service, not an every-now-and-then-when-you-feel-like-it service.  I have a long list of people who are just waiting for a space to come available in my round, so I'm afraid I don't have time to messed around.  You either want my service or you don't.  You can't have it just some of the time, that's just not how I work."

She said "ok, I understand, yes you do provide a good service" and never dared to try the "not this time please" line again.

I did feel a bit bad about it after, because I was a bit harsh, but it does annoy me when customers think they can mess you about.  I think a zero-tolerance policy is the only way really.

[mark mids]

yeah custys excuses can be very odd some times, i had a custys husband come to the door lastweek and said the wafe said can you leave it this week because shes hurt her ankle
Its not like she has to foot the laddder for me! the mind boggles :

[Gav Camm lammy 283]

i said to one gorgous custy " the usual love "
not today she said as i was unzipping
he's home
damm n blast shes never paid cash 

[Ian101]

I have a simple policy for the "can you leave it this time.." ones.

I say "sure, but if I do, I won't be coming back ever, so its your choice"

I make an exception if there's a good reason of course, like if there's building work going on.

One woman said "oh, well there's no need to be like that".  Don't know why, but that day it really got on my wick.

So I said "sorry but there is every need to be like that.  I provide an excellent, regular and reliable service, not an every-now-and-then-when-you-feel-like-it service.  I have a long list of people who are just waiting for a space to come available in my round, so I'm afraid I don't have time to messed around.  You either want my service or you don't.  You can't have it just some of the time, that's just not how I work."

She said "ok, I understand, yes you do provide a good service" and never dared to try the "not this time please" line again.

I did feel a bit bad about it after, because I was a bit harsh, but it does annoy me when customers think they can mess you about.  I think a zero-tolerance policy is the only way really.

not harsh mate u just putting the needs of the business first .............. "its not personal its company policy"

[Pureclean Essex Services]

I've had this a few times recently"can you give it a miss this time,looks like rain"comment,dont they realise we have a living to earn,and we're not just at their beck'n'call,feel like saying "your hubby not at work today then as it's gonna rain"  .

Regards Brian.