[Londoner]

I really don't think I am one of the critical ones on here but that letter was the biggest load of twaddle I have seen in a long time.
A "not today" is a "not today". Live with it! you are ONLY the window cleaner. Somebody of little importance to the customer. A casual cash in hand tradesman. Theres always another.

If you gave anyone that letter they would laugh at you.

[barry mallett]

dear god what is window cleaning coming to