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windiewasher

  • Posts: 4393
argument with a custy
« on: January 30, 2012, 11:34:07 pm »
Went collecting tonight the guy owed me for 2 cleans and have been and knocked 3 times in last 2 months no answer
Anyway gets there tonight knocked the door and he came from round the back
Said hello
i said hello m8 its the window cleaner coming to collect money
He says im f...ing peed off with this you come here demanding £20 £30 £40 quid,i dont like the way you operate blah blah blah.Anyway hes about 5ft tall,i look and hes ranting and looking away from so i say look i keep trying and noboddy answers and your vans there.
Oh he says so i says im sick of coming back here and if your that bothered why dont you f...ing ring me and tell me to collect the money as im f...icky peed of collecting.
He appologised,lol
Logged
Takings off all first cleans till march 7th 2014
October  total=  cleaned  extra per month
November = cleaned extra per month
Total £  so far.

GDwindowcleaning

  • Posts: 1049
Re: argument with a custy
« Reply #1 on: January 30, 2012, 11:53:09 pm »
Customer service in 2012.... Did it make you feel better over 20 quid?
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H S and Son

Re: argument with a custy
« Reply #2 on: January 31, 2012, 07:03:40 am »
Pathetic.
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Frankybadboy

  • Posts: 9022
Re: argument with a custy
« Reply #3 on: January 31, 2012, 07:05:24 am »
you need to learn some customer service :)
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Ian101

  • Posts: 7887
Re: argument with a custy
« Reply #4 on: January 31, 2012, 07:58:21 am »
in fairness to doc he was pleasent to start with its the customer who went off on one and then he just spoke in the same langauge as the customer.

Personally I would have let him rant, got my money then said very quietly / calmly  if he ever spoke to me again like that then he would be waking up in a f...ing ambulance ... walked away and obviously dumped him.

We dont need to take abuse off so called customers.
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Frankybadboy

  • Posts: 9022
Re: argument with a custy
« Reply #5 on: January 31, 2012, 08:01:09 am »
Quote from: Ian H2o on January 31, 2012, 07:58:21 am
in fairness to doc he was pleasent to start with its the customer who went off on one and then he just spoke in the same langauge as the customer.

Personally I would have let him rant, got my money then said very quietly / calmly  if he ever spoke to me again like that then he would be waking up in a f...ing ambulance ... walked away and obviously dumped him.

We dont need to take abuse off so called customers.
your so hard. ;D
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Ian101

  • Posts: 7887
Re: argument with a custy
« Reply #6 on: January 31, 2012, 08:02:36 am »
Quote from: frankyplayboy on January 31, 2012, 08:01:09 am
Quote from: Ian H2o on January 31, 2012, 07:58:21 am
in fairness to doc he was pleasent to start with its the customer who went off on one and then he just spoke in the same langauge as the customer.

Personally I would have let him rant, got my money then said very quietly / calmly  if he ever spoke to me again like that then he would be waking up in a f...ing ambulance ... walked away and obviously dumped him.

We dont need to take abuse off so called customers.
your so hard. ;D

naw not me im a softie .... just a very good actor  ;)
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londoncleaners

  • Posts: 153
Re: argument with a custy
« Reply #7 on: January 31, 2012, 08:09:26 am »
Ian if you said that to me, I'd be waking up in an ambulance , I knock your head off.

Bet u got loads of custies you think you can bully er??

Gd job u don't clean mine

That is all
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Ian101

  • Posts: 7887
Re: argument with a custy
« Reply #8 on: January 31, 2012, 08:28:57 am »
Not biting London lol anyway too far to travel
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H S and Son

Re: argument with a custy
« Reply #9 on: January 31, 2012, 08:30:51 am »
One of the criteria which determines how professional you are is to treat customers in a way that you would like to be treated even when they dont.
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londoncleaners

  • Posts: 153
Re: argument with a custy
« Reply #10 on: January 31, 2012, 08:34:02 am »
I agree with matt.

We get the odd abuse on times, we are far to professional to act like a bully like Ian.
Shame on you

Well done matt
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Helen

Re: argument with a custy
« Reply #11 on: January 31, 2012, 08:38:00 am »
Quote from: Matt. on January 31, 2012, 08:30:51 am
One of the criteria which determines how professional you are is to treat customers in a way that you would like to be treated even when they dont.


Perhaps some like to be abused ;D

Bite tongue, smile sweetly, THINK what a pratt and walk away ;D
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dazmond

  • Posts: 23617
Re: argument with a custy
« Reply #12 on: January 31, 2012, 08:42:51 am »
i remember years ago when a custy owed me 2 weeks.they had a new car on the drive,all mod cons in the house etc.anyway went round for the 3rd time and the wife came to the door and said "im not sure if i got it(£6!)and went back inside then husband comes out shouting his head off"what have you said to my wife blah blah"and squared up to me!i just got back to my van and left it.

i reckon they were up to their eyes in debt with everything on the never never.that was 10 years ago.funny enough i went past their house the other week and their windows are minging!!! :D :D :D :D :D :D :D
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price higher/work harder!

GDwindowcleaning

  • Posts: 1049
Re: argument with a custy
« Reply #13 on: January 31, 2012, 08:59:27 am »
There are too many people in this business that think threats and swearing is acceptable. They are the people that drag down the whole industry and then moan on here that they get no respect....
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Helen

Re: argument with a custy
« Reply #14 on: January 31, 2012, 09:04:11 am »
Quote from: GDwindowcleaning on January 31, 2012, 08:59:27 am
There are too many people in this business that think threats and swearing is acceptable. They are the people that drag down the whole industry and then moan on here that they get no respect....

So many times I wanted to say something back, but would rather come away thinking "I am better than you"
Respect has to be earned....both ways.

The 3 F's works for us very well with custies.
Firm, Fair, Flexible ;D
(well there is a fourth, but that's for thnking only ;D ;D)
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Ian101

  • Posts: 7887
Re: argument with a custy
« Reply #15 on: January 31, 2012, 11:18:39 am »
I also agree with Matt .... Just sometimes difficult not to blow but yes u should bite tounge when possible anyway it was Doc all my customers are nice
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Tom White

Re: argument with a custy
« Reply #16 on: January 31, 2012, 12:08:21 pm »
Quote from: londoncleaners on January 31, 2012, 08:09:26 am
Ian if you said that to me, I'd be waking up in an ambulance , I knock your head off.

Another interweb hard man!  

Funny post though; I wonder why London would be waking up in an ambulance when he'd have knocked Ian's head off?
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Ian101

  • Posts: 7887
Re: argument with a custy
« Reply #17 on: January 31, 2012, 01:55:17 pm »
I will have you know I'm a keyboard ninja with a  Black Cartridge in Qwer ty Josh Ro Gan !! So there
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H S and Son

Re: argument with a custy
« Reply #18 on: January 31, 2012, 03:26:28 pm »
 ;D ;D
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AuRavelling79

  • Posts: 23828
Re: argument with a custy
« Reply #19 on: January 31, 2012, 03:34:12 pm »
Quote from: Ian H2o on January 31, 2012, 01:55:17 pm
I will have you know I'm a keyboard ninja with a  Black Cartridge in Qwer ty Josh Ro Gan !! So there

Pah! Lightweight - I have a Wayai Banzai in the dreaded art of Grace Ful Origami!
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It's a game of three halves!
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