[Scott Dean]

People must think that all i do is moan but when my new hot wash turned up today with this wanky flue kit.

I was expecting something lets say a little more robust than a crushed end piece and a cheap flex.

So i contacted Aquatec straight away to have the phone answered by an employee who answered it like i'd sh*t on his lawn and new it was me who was calling. No "Good afternoon this is Aquatec how can i help you." Just "Allo!"

I asked to speak to Peter as there are no installation instructions or list of componants or anything, just a badly packed box full of bits and the heater and this crappy flue kit!

Surprise Surprise, he couldn't come to the phone and take my call just like my texts and my previous threads which have never been returned.

So once again Peter if you even exist, can you please tell me why you have charged me £15 + vat + delivery for something that B&Q sell for £7.99. You have no mention of the kit being just a flex and a couple of crappy screws. Im not happy and like many other people on previous threads have proven, your communication skills of yourself and your company are appalling.

I wouldn't mind so much if this was a one off, but this seems to be consistant problem.

I doubt very much if i'll ever have this rectified or even be contacted but i'm sure to say that i wont be buying anything from his company ever again.

I now before anybody starts saying that the hotwash is a cheap alternative for hot water but this aside if your a professional company you should damn well act like it.

[geefree]

I once  tried to communicate , asking when the hot wash would be available, never got a reply!...

so i never bought one, .... as i rightly assumed the lack of comminication would be the shape of things to come.

Comminication, customer relations and good quality equipment and service are important to any business.

[PureClean Window Cleaning Ltd]

he answered the phone straight away for me, and sent a replacement part which i had lost, free of charge!

[Scott Dean]

Exactly but i've read such great reviews with regards to the running of the Hotwash.

I'd actually decided to get the Pure Freedom version but after measuring what room i had left it was just to big with my existing setup. So i thought well if the Hotwash lasts a year or just over then i'll get the PF one with new van...

I just hope i haven't made a mistake £210 or not its still an expensive one

[wfp master]

yes hes a bad penny that peter. I heard hes away on holiday for 2 months on a cruise spending all the easy money hes made from the hotwash system most of the parts were bought in bulk from a b&q warehouse in newcastle.

[darran higg]

aquatec and brodex  two companies i will never deal with again because of bad service! will this get deleted now brodex sponser this section?

[Steve_c]

Sorry to hear you bad news, if you go on windows tools you can see all the stuff he sells,
Most of it very cheap and is aimed at that sort of market.

[Nathanael Jones]

Peter gives good service on the rare occasion you can get hold of him,.. he does definitely have communication issues though.

[Scott Dean]

So I'm now not aloud an opinion!!!
http://www.window-tools.com/windows/water-fed-poles/so-now-i'm-not-aloud-an-opinion/

[Pope vader]

lets all annoy alex gardiner till he makes a hot system,  this is my new year resolution

[clean]

lets all annoy alex gardiner till he makes a hot system,  this is my new year resolution

I imagine Alex has something that he will be bringing out and it will be well worth the wait 

[davids3511]

yes hes a bad penny that peter. I heard hes away on holiday for 2 months on a cruise spending all the easy money hes made from the hotwash system most of the parts were bought in bulk from a b&q warehouse in newcastle.

You may laugh but it was nearly 2 weeks before my fogwash was delivered because he was away on holidays I knew nothing about.

[alanwilson]

2 weeks??

thats NOT acceptable.

why are there so many crap suppliers out there?  Honestly, most of the stuff I see banded around on these supplier websites is utter rubbish - any other industry just wouldn't have it.

[thermoclean]

Spoke to Peter twice in the last two days but he can be a hard man to get a hold of
However for the price the fog wash is a bargain. Maybe he should put his prices up and hire someone to answer the phone.

[stuart mc]

scott he has answered you within a few hours of your rant on his own forum, go take a look he has answered, have a bit of patience

[bad trippy]

Bloody Jocks 

[CLEANCARE WC]

2 weeks??

thats NOT acceptable.

why are there so many crap suppliers out there?  Honestly, most of the stuff I see banded around on these supplier websites is utter rubbish - any other industry just wouldn't have it.

I  agree if I was aware an item was gonna take 2 weeks for delivery, I would look elsewhere.
But funny enough not many suppliers will tell you until they have your money thats if you get told at all!

[gary999]

looked at post on other forum and has given a more than reasonable answer
and offer of full refund if still not satisfied.

quite a few have bought fogwashes on here and seem
satisfied i think he should sort out his methods of comunication
though,would save a lot of hassle to himself and others

[Scott Dean]

scott he has answered you within a few hours of your rant on his own forum, go take a look he has answered, have a bit of patience

Hold on did you miss half of my post yeah he's replied but it's taken me to complain like this to get any feedback, this could have been all been easily rectified if the information was available from the start. Yeah I feel bad for doing what I've done but I've been trying to get hold if this guy via many methods for weeks now. So I think Ive been patient enough.

So far I'm not dissatisfied with the heater (baring in mind I haven't fitted it yet) but the flue kit just isn't what you would expect.

From the last time I looked last night Peter had replied and I will be speaking to him at somepoint today.

[bobby p]

throw up a photo of this fabulous  flue then