[Johnny B]

A few complaints are not a bad thing. There is a line of thought that says if you don't get the odd one now and again you are being over fussy

I am very, very fussy (close to OCD). My aim is to have standards that are higher than the customers', hopefully leading to word of mouth recommendations based upon a good reputation for doing a good job.

John
 

[richard jagger]

Having a high standard but balance it with production leads to more success. In plain English dont use to much time producing a quality clean only you apreciate.Balance is important.

[dmlservices]

Hi
In our job, you are only as good as your last clean, learn from it and identify why that clean was not up to par.

Daz

[H2GoKent]

I had a classic like this (I posted at the time) - most of you know my faith and my wife was out "teaching the word" a couple of years back and the lady she was talking to asked her to ask me to do her windows and so I did. Anyway after a few times she says to my wife "Malcolm's left my patio doors all smeary."

My wife who is there (!!!! ) looks at the patio doors and agrees with her and tells me so I hot foot it around there to put it right. (these are old ally doors with frames that are white and run like milk so I thought I'd check out whether I'd sprayed the top frame and brought lines or spots down)

I only find the outsides are spotless and it's all on the inside! I don't mind the custy getting it wrong occasionally but you'd think my wife would know better!  

Dear oh dear!!  Whatever happened to subjection?  .

I might be the head but my wife is the neck. 

[H2GoKent]

Don't be too quick to drop acustomer particularly not one in a nice little group.

Although we all trust WFP and with good reason, it's not impossible for us to miss a bit or not rinse properly.
Call his bluff ask to see the ones that are wrong.
I always do that with complaints, I do it in a nice way, something like 'well that doesn't sound right can I see?'

That also puts paid to those dodgy types who use complaining as a negotiating tool.

[Paul Coleman]

This can be tricky.  I can go a couple of years with no complaints then one day one will happen out of the blue.  I had this a few days ago.  They were delighted with the first clean - even though I warned them that first cleans occasionally wouldn't produce top quality results.  Second clean they told me about run marks.  Unfortunately I wasn't told until I turned up to do the third clean.  Now if they had phoned me the following day, I could have inspected the work.  If I can see what has gone wrong, there is more chance of me knowing what has happened in order to avoid doing it again - or even to determine if they are the type of frames for which WFP is not the best method.  Anyway, I did the third clean and have heard nothing so must assume that whatever caused a problem with the second clean hasn't repeated.