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Ian Gourlay

  • Posts: 5746
How Long do you keep customers waiting
« on: October 19, 2005, 08:34:46 am »
Just recentley I have lost one ore two jobs as I cannot offer cleaning within day two days

I usually work aprox two weeks in advance

but have a little flexiability but find impluse type cleans hard to accomodate.

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jasonl

  • Posts: 3183
Re: How Long do you keep customers waiting
« Reply #1 on: October 19, 2005, 08:45:25 am »
I only book domestics to 2pm each day, most days the guys can fill thier day with impulse cleans, if I had a 2 week wait I would put another van on the road and cut the wait time.
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I clean carpets
I dry Buildings

Doug Holloway

  • Posts: 3917
Re: How Long do you keep customers waiting
« Reply #2 on: October 19, 2005, 05:12:55 pm »
Ian,

I could have done 6 jobs last Saturday but there is only so much time in the day and had to turn some away.

It's a problem but a better one that having loads of spaces and wev'e all been there.

Cheers,

Doug
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ValueValeting

  • Posts: 118
Re: How Long do you keep customers waiting
« Reply #3 on: October 19, 2005, 07:10:39 pm »
Funny isn't it.

When you've got the time to fit people in staight away - no calls

When you don't have time to fit people in straight away - plenty busy phone
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Karl Wildey

  • Posts: 781
Re: How Long do you keep customers waiting
« Reply #4 on: October 20, 2005, 10:19:12 am »
so true.

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