I believe its an unspoken rule that agents add 'There Cut' to a final bill.
I know 3 of the agents we do work for add there own fee, while this isnt probley correct as there landlord/ladies are already paying a management fee it has not affected my buisness as we dont add this to our final invoice.
If possible try to find out who the landlord/lady is and do what ive done, while not exactly ethical I list our services and charges and let them do the maths, I now have more landlord/ladies on my books than estate agents which suits me fine as i get more work this way.
Tenants who leave the properties untenable are charged from there bonds to correct this so its a win -win situation.
Something we have stopped doing is giving estate agents quotes as we found to our peril they just went to the next company and bartered down below our quote. One even went to the extreem of buying a rrrrrrrrrrrrugged Doctor but were too stupid to buy the tools so couldnt clean stairs with it, funny side was they asked me to clean the stairs which I was too happy to do, cost em £100 and we parted ways soon after along with all his contractors as once id told them what they had done to me they soon found they had done the same with them.
Anyway less of my rant I have a 3mth old pump on an ALLTEC to repair but thats another story.
Regards Marc