[BEN DAVISON CLEANING]

Just called the shop where i brought my powrflite from as one as one of the vacs has gone.He says its still under warrenty but if water has got in the vac then warrenty is cancelled,I will have to pay £80 courier and £200 for a new vac to be fitted.
Now im pretty sure no water has got in there but will have no way of proving this once he gets his hands on it.
Just wondering if its worth the hastle or to just get a new vac and fit it myself.
His attitude stunk."cant be bothered arguing with customers"was one of his lines.
Cheers lads.Ben

[Adam P]

his attitude does stink a bit but you can't blame him if he's forever having to deal with this problem. customer breaks it. he fixes it and says customer has broke it. customer denies and they fight it over. next customer same thing etc.

could you not take it to somewhere else which does the same sort of thing?

[Mike Halliday]

water  will very rarely go through a motor, what will go through is' saturated' or 'dirty air'  this carries some moisture which will mark the inlet port of the vac motor. so they will say..... "see that shows water has gone through the vac so your warranty is void"

they need to realise that the air is being suck out off a tank full of water, so the air will have some wetness in it..... this in  its self can cause staining

[brencarpetman]

Hi gcs,
Bad Attitude alright, has he not heard custy always right!!
Anyway that sounds outrageous price for vac and fitting do yourself a favour and get one from eBay and fit it yourself. I have the powerflite Pfx1350 it's very easy, and I'm not great at those kind of things, just take your time and it'll be no bother, also remember that's not the only vac that's gonna go, and it would get kindly costly getting it replaced by someone else especially when it's a job you could do yourself.
Hard enough earning it without blowing it

[wynne jones]

I didn't realise Ashby's sold Powerflites.

If it was Matt at Cleansmart, I would trust him. £200 though is taking the urine.

[clinton]

Think you should try and find a local independant engeneer loclaly to you who will do the job for you and replace it ben..

Where was it from mate?name n shame No super injunctions mind

[M.Acorn]

Takes me about 20 mins to replace a vac motor in my Prochem,although I have had a lot of practice.
As said get one off e bay,just got a genuine Lamb / Amtec 1500 watt motor off the bay for £100,inc post.
3 wires 3 nuts,job done

[BEN DAVISON CLEANING]

Cheers lads,he says the motors are £160 plus the vat.The only thing stopping me changing it myself is the fact its still under warrenty.He says the water can get in whilst filling ect but im dam carefull with things like that.Iv had a real good look around inside and everything is bone dry.No sign of so much as a drop of water.
It could end up i dont have to pay a penny but i seriously doubt it.
if he checks it says its waterdamaged i will have to pay the courier regardless but could still change the pump myself.
The machine was brought from the big clean now im not questioning there service or customer care yet but was a little dissapointed at his attitude   cheers Ben

[wynne jones]

How long you had it then?

For water to cuase a problem within a few months you would of had to have it hissing out the exhaust.

If you have a long run on your warranty I would go with them and tell 'em your concerns. If it's nearly out, do it yourself, you will have to do it someday and it's good to get familiar with your kit for when you need it and they go on you.

[BEN DAVISON CLEANING]

was all brought new in november.Spent alot of money with them.
if i thought id got water in it i wouldnt even bother the man id just get it sorted myself but i look after my gear.

[Russ Chadd]

Takes me about 20 mins to replace a vac motor in my Prochem,although I have had a lot of practice.
As said get one off e bay,just got a genuine Lamb / Amtec 1500 watt motor off the bay for £100,inc post.
3 wires 3 nuts,job done

Hey Mark,

Are those motors any good? was looking at those on Ebay and though about replacing my standard 1400W motors with them.
Do you notice a difference in performance?

Russ

[wynne jones]

I would speak to them, say that you understand what he's saying but you know damn well you haven't flooded them. They would have to have some real brass neck to try it on.

Also tell them you are on here... you know the place that they advertise on and people are following this thread.

[BEN DAVISON CLEANING]

Like i say im not bad mouthing anybody(yet).I know its not a massive problem but to be honest its £300 i aint got at the minute and if im not at falt i shouldnt have to pay out.Cheers lads

[markpowell]

100 onj ebay as mark says for the Amtech ones, i would just change it mate to avoid all the hassle, it is an easy diy repair
Mark

[M.Acorn]

Hey Mark,

Are those motors any good? was looking at those on Ebay and though about replacing my standard 1400W motors with them.
Do you notice a difference in performance?

I have bought it as a spare Russ,so won't know what it's like for a while really,I may put it in the machine,then keep the one I take out as a spare though,as I assume it will have warranty,machine was still sucking really well,even with it being shagged,assume that once the motor got spinning,it centred itself a bit ?

[wynne jones]

If he changes it and the pump goes does that invalidate the warranty? How long you got left on it 6 months?

[BEN DAVISON CLEANING]

yeh about 6 months.Iv been waiting for a call all afternoon from them to confirm a pickup time for the machine.NOTHING.
Balls to it.Ill do it myself.
if anyone knows the exact model i need to get id be really greatfull .
Cheers for all the advice lads.
Ben

[charles911]

ok.. now name and shame!

[wynne jones]

You may be right. If your pump goes he would probably just say you've got water in it.

[southern counties]

Hi .

I told Ben  yesterday that we would pay the shipping of his machine and have a look at it. All I mentioned was that if it's not a warranty issue he will have to pay us back for the shipping and repairs-totally normal. If its under warranty we get the part for free and we don’t charge for labour when we do repairs so there is really no really gain for us not warrantying items when they should be.We get the part for free, he gets the part for free.

The customer wanted us to tell him that no matter what was wrong with his machine and no matter how it was dammage we were going to repair it under warranty


We do plenty of repairs under warranty but the conversation always starts the same...''if it turns out not to be a warranty issue then you will have to pay'' IT IS THE SAME IN ANY WALK OF LIFE I dont want a customer thinking he's not going to have to pay if there is a chance he or she will have to pay something- as it will cause  arguements later.

As i said earlire there is no reason for us not to warranty an item as we get the part for free and we also volonteered to have the machine shipped back to us as the customer is too busy to drive it down to us.

We offer good service to ur customers  indeed our shop was opened three times on Saturday and twice on Sunday for customers who needed equipment and  supplies of chemicals/brushes etc .

Anyway that was me, THE BIG CLEAN in surrey.

Also I quoted 160 pounds plus Vat to replace it with a genuine vac motor -if it was not a warranty issue-thats a good price for a genuine imperial vacuum motor.


Regards

Dave