Like my clx but it is iritating to have to adjust clamps on a daily basis.
The clamps should not need adjusting on a daily basis. If you find that you have to, the problem may be that the barrel nuts are not locking onto the bolt. The simple solution is to replace with new barrel nuts. Please contact the Office and they will sort this out for you.
"Posted by: mileslake
I have a clx. Am fed up with regluing a clamp every week or so. Ridiculous.
Wouldn't buy another. Although otherwise a fantastic pole. Harris poles have better clamps."
Apologies that have you had issues with the clamps. Once they have been re-glued (outlined in a previous post) they will not come off. The most important part of regluing is in the preparation - making sure both surfaces are free of old glue and dust and are then abraded and cleaned properly. Apply glue to BOTH prepared surfaces before twisting together. Alternatively, if the pole is less than 6 months old, please contact the Office and we will arrange a collection and the pole will be sorted in our workshop and returned to you. Once a pole has been reglued in our workshop the clamps never come off.
Posted by: thermoclean Posted on: Yesterday at 11:34:37 pm
always had problems with slx clamps since the mark1 til now. dont know if the are up to
being worked hard day in day out, having to adjust clamps serveral times a day is a pain
and why can't they glue the clamps as well as there instructions say???
facelift poles are far better in terms of clamps and build quality pity they are not as light
as slx.
You should not need to adjust the clamps several times a day. The problem may be that the barrel nuts are not locking onto the bolt. The simple solution is to replace with new barrel nuts. Please contact the Office and they will sort this out for you. Regarding the gluing issue, we have had a problem with previous batches with the factory assembly line not following our manufacturing instructions in the gluing process. Unfortunately this is only apparent when the poles are worked with and does only affect a very small percentage of the 1000's of poles sold. When a client experiences this problem, we do try and resolve it as quickly and simply as possible, either by offering a glue kit or collecting the pole and carrying out the work and returning the pole.
Posted by: doctorwindows Posted on: Today at 09:01:49 am
I like my clx poles but aren't going to make out there brilliant when they aren't because the clamps are no good.
We're sorry you have had gluing issues with your clamps. As previously offered, please contact the Office and we will arrange collection of your CL-X, carry out any work necessary and return it to you.
Posted by: woody1 Posted on: Today at 08:52:10 am
to be honest i like the doctor at least he speaks his mind and just jump on the band wagon like every one else does on here let be honest if you bought a laptop and all the keys kept falling off you would whinge like hell and take it back so why dont you when you recieved your faulty poles
We are just as frustrated when we learn that a client's pole has caused them problems by a clamp coming unglued, even though it is a very small percentage, and once we are notified make sure the problem is sorted out as quickly as possible. The factory has been gluing the clamps to our original instructions for some time now so hopefully it will be even less of a problem.
