[Craig Trevain]

Where we suppliers often become unpopular is when the warranty issue turns out to be a non warranty issue, due to frost damage, heavy handness, etc however these are few and far between.

In the same way as when you get a call back because of spotting etc, sometimes a small percentage will be a waste of your time due to it being on the inside! Does not mean that your customer service is bad.

[Chris Cottrell]

my mates backpack circuit board failed at 2 months to which he was told to bypass it "that's what they all do" then the pump failed 2 weeks ago and was told that are no longer stocked and no suggestion of a replacement or even a resolve

I'm tired of trying to fix it for him

[Craig Trevain]

my mates backpack circuit board failed at 2 months to which he was told to bypass it "that's what they all do" then the pump failed 2 weeks ago and was told that are no longer stocked and no suggestion of a replacement or even a resolve

I'm tired of trying to fix it for him

I told him this? Rubbish, we have said none of that. Email me his details please, so I can sort this Monday morning.

[Chris Cottrell]

my mates backpack circuit board failed at 2 months to which he was told to bypass it "that's what they all do" then the pump failed 2 weeks ago and was told that are no longer stocked and no suggestion of a replacement or even a resolve

I'm tired of trying to fix it for him

I told him this? Rubbish, we have said none of that. Email me his details.

This what he's telling me, can't see why he would make it up and struggle on with faulty equipment

I wish you would sort it out for him cos it driving me up the wall as I recommended you to him because of a good price

What email address should I use?

[Craig Trevain]

Storeadmin@cteast.co.uk


Of the ones we sold at a deal price, 2 had an issue, one of those was in your county, and he sent it back to varitech, and they as far as I knew sorted the problem, and a credit was put on our system to cover his carriage, this happend in both cases. Heard nothing since. We have stopped selling surflo back packs due to cost, but warranties are still dealt with.

[Chris Cottrell]

Storeadmin@cteast.co.uk


Of the ones we sold at a deal price, 2 had an issue, one of those was in your county, and he sent it back to varitech, and they as far as I knew sorted the problem, and a credit was put on our system to cover his carriage, this happend in both cases. Heard nothing since. We have stopped selling surflo back packs due to cost, but warranties are still dealt with.

Youv'e got mail

Many thanks

[Lee GLS]

Thanks again for letting me get the controller today.

[Craig Trevain]

No problem mate.

[edward1]

in my experience craig and his team are very helpful.

[Chris Cottrell]

I'm being told that to date nobody has contacted this chap regarding his faulty backpack 

[mikecam]

I'm being told that to date nobody has contacted this chap regarding his faulty backpack 

What happened when he contacted them? What did they say?

[Chris Cottrell]

I'm being told that to date nobody has contacted this chap regarding his faulty backpack 

What happened when he contacted them? What did they say?

I'm not entirely upto date on what exactly has been said so not wanting to upset anyone I will just repeat what I know & I know I personally emailed The guys details to Craig and he said he would contact him on Monday which hasnt happened

[tradclean]

Craig is a busy chap. so why dont ur m8 phone him? anyone can forget to do something