[Ian101]

Fortunately I dont have too many slow payers (only a small round at moment)  but definately starting to creep up a wee bit.

Have in past let them go to 3 cleans before putting them on stop.

With all the doom and gloom at the moment thinking of changing policy to 1 clean non payment = no more cleans till paid up.

Also helps the customer who have a higher charge e.g. 3 cleans of £15 = £45 .... its a lot of money to find for them and perhaps gets them realising that 12 months of £15 is a lot of money.

Like I say I only got a smallish round but thinking of you lads with a bigger round.

[martinsadie]

i clean is a bit harsh,2 is probley better

[Sean Dyer]

depends what kind of customer they are, some of mine id stop after 1, others i would happily leave a few times, if your not sure then 1-2 is best if its small amounts maybe 3

[Ian101]

could come across as harsh if not done proper thinking more along the lines of if the cheque not sent rather than leave it for a month  perhaps go knocking for payment a few days before next clean is due ... all nice and smiles etc ... perhaps even collect next payment too .... too time consuming perhaps ?

[Matthew JN]

I too have this problem with some 8 weekly customers.   On that schedule 2 cleans MAX, and double bill on 2nd clean. Teaches them a lesson somewhat.

I have also added £5 once for 2 x failed collection attempts, and the customer paid up and apologised. But i wouldn't do that again.

[darren clarke]

every custy is different, i have walked away from one cutys after 1 clean as get a bad feeling about them, but others, i have let go to 3 cleans,  but now i am 2 cleans then stopped till payed,  but am dumping more than usual and knocking more to replace them,  i have also dropped my 8 weekers that didnt want to move to 6 weekers  which is all i am doing now, 

[prestige cleaners]

1 clean for me, being ripped off once is bad enough, but to bend over and leave them do it twice? i dont think so!

[weetot]

I chuck them after 3 cleans, and don't go back til' they pay up.

[lee09]

Ian,
I cant believe you let them go 3 cleans. Do you think that your customers value you? Or do you any service that you do not or cant be bothered to pay for until your chased.
If your business was established you may choose to carry these debts but you are new and too nice!
Shape up a bit and get them to pay on the in cash or cheque or within the week via credit transfer.
Just keep building and state your payment terms. You are not asking for anything but what your owed.
Lee

[weetot]

Appreciate the comments, but thats just the way I run my business, I used to care, but I don't care as much now as I used to.

When you,ve cleaned windows 27 years you'll sharp get sick of them, they know they only want you, so they do eventually get back in touch!

[weetot]

Oh just re-read, the post, that was meant for Ian. Apologies.

[weetot]

 

[barry mallett]

christ i dont know how some of you guys keep your custys . some of mine go a year without paying  6 months is nothing. if i dropped everyone after 2 missed payments . i would now have no customers .

[weetot]

Are the non payers, monthly clean, or 2 weekly clean custys Barry?

[bobby p]

when i finish a clean on my slip i write the day when im returning,(usually 1 or 2 days max ahead)so ask them to leave the money under doormat/pot.     if they keep forgetting to do that then they are rubbish and best dropped .  i find the act of lifting up a scabby doormat to find no money underneath makes the decision to drop easier 


 letting 3 or 4 cleans go unpaid leaves a very sour taste in my mouth and then you get the customer saying, "im sure its only 2 times " and theyre  trying to see if i am dense . 

[weetot]

when i finish a clean on my slip i write the day when im returning,(usually 1 or 2 days max ahead)so ask them to leave the money under doormat/pot.     if they keep forgetting to do that then they are rubbish and best dropped .  i find the act of lifting up a scabby doormat to find no money underneath makes the decision to drop easier 

Very wise my friend, plenty more fish in the soapy sea.   

[bobplum]

your running a business     not a charity
ive never gone thru the checkout at tescos and said"ill pay next week"
luv yer man

[prestige cleaners]

christ i dont know how some of you guys keep your custys . some of mine go a year without paying  6 months is nothing. if i dropped everyone after 2 missed payments . i would now have no customers .

barry are you for real? do you take out a loan to cover your cash flow or what?

[dazmond]

2 cleans then no more until payment.simple!that way your custy hasnt got too much of a big bill and if they dont pay up you ve not lost much!i very rarely get badpayers these days but thats cos im cheap compared to some of you guys  on here!

all sae i leave are usually paid within 2 weeks unless they go on holiday.


dazmond

[geefree]

I text them if they are more than a week late, ..... but its very rare.

and i dont drop them, cos they all pay , mostly within a week.