[mci services]

Most online suppliers wont refund postage costs when you want a refund or return an item.

This is Amazons policy

Postage Costs
Postage costs to return unwanted goods or warranty returns are non-refundable. If you purchase product from a shop you would have to pay for transport to and from the shop to exchange it.

that would be fair enough if you ordered and changed your mind or decided it was not actually the part you needed, but when you put in an order and the completely wrong part/item is sent then I would not expect to pay to have it put right, I mean if I went to the shop and said can I have a packet of polo mints and I was given a mars bar, I would hand it back there and then.

[♠Winp®oClean♠]

For the original poster- that's disgusting customer service! I would demand a conversation with the owner or manager!

Thanks for the info though, I was about to place an order with them this weekend! Will go elsewhere now. :

A proper example would be-

I ordered a new pump box from cleantech, the pump in it wasn't working properly & making a funny noise. Phoned them up & explained, after going through a few fault finding solutions they agreed something wasn't right. They sent out a replacement pump immediately & it was at my door the next morning. I sent the faulty pump back & they payed the postage on everything! Job done, top customer service.

[Jays Window Cleaning]

cleaning spot for me have always been bang on . customer service has all ways been spot on too.
Others may say different but for me 10 out of 10 great company to deal with.

[jonboywalton75]

Same here

cleaning spot for me have always been bang on . customer service has all ways been spot on too.
Others may say different but for me 10 out of 10 great company to deal with.

[wellclean]

used them many times over the last 2 years,  never had a problem with them,
allways been helpfull over the phone, will carry on ordering from them.

[Craig Trevain]

no probs off me, i find them the only company that stocks absolutely everything i need!

postage is a rip off though. unless you spend over £50 then its free.

you are entitled not to pay for returning goods that are faulty or wrong, that is the law!
and a refund as well until the goods come back in.

A back to base warranty is NOT illegal, if you went to argos to buy a camera, and it was faulty, they would not come to collect it, you'd have to get it back to them one way or another.

The reason it has to be return to base at your cost is because sometimes the breakage/fault will not be a warranty issue, so why should the supplier pay for example a pole that has been dropped or run over to be returned. however we always say if it turns out to be a warranty issue we will set a credit up on the system for what it has cost for you to send it back (aslong as a receipt is sent).

However if the wrong part is sent in error it is our responsibility to get the item collected.

[Central Window Cleaners]

That is what I said to him when he started getting stroppy with me. All I want is for the correct order to be shipped and for him to collect someone else order that they have shipped to me.

[Nathanael Jones]

Thats why I like internet ordering,.. its all in black & white & if a mistake is made I have proof. Ordering over the phone can be quicker, but if you've a funny accent (or if the sales person does) then miscommunication can happen far too easily.

[♠Winp®oClean♠]

no probs off me, i find them the only company that stocks absolutely everything i need!

postage is a rip off though. unless you spend over £50 then its free.

you are entitled not to pay for returning goods that are faulty or wrong, that is the law!
and a refund as well until the goods come back in.

A back to base warranty is NOT illegal, if you went to argos to buy a camera, and it was faulty, they would not come to collect it, you'd have to get it back to them one way or another.

The reason it has to be return to base at your cost is because sometimes the breakage/fault will not be a warranty issue, so why should the supplier pay for example a pole that has been dropped or run over to be returned. however we always say if it turns out to be a warranty issue we will set a credit up on the system for what it has cost for you to send it back (aslong as a receipt is sent).

However if the wrong part is sent in error it is our responsibility to get the item collected.

Wouldn't distance selling regulations come in to it?

[Gav Camm lammy 283]

i quite like cleaning spot
found em to be helpful
n prompt they dont open accounts at betfair but take longer to
deliver than gardiners which drives me nuts
as i want trad n wfp gear yesterday lol

[bad trippy]

WCW Without doubt are the best in the business, good honest, reliable guys, will get your order out lightening fast, never been out of stock for any item ive ever wanted, and brill for 1 to 1 advice on the fone.

[Spruce]

Hi
trouble is that you can also do yourselve a disfavour by telling them that you will never deal with them again - the obvious reaction would be 'stuff you then'.
Sometime the Wayne Rooney effect doesn't work.

Mostly an injustice like this is not worth the stress you are causing yourself. By letting it pass and never ordering from them again can be you own silent revenge, and you can have a quite chuckle every time you see an advert that they have paid for trying to get the person back that they had in the first place and lost. They will never know though, but that makes no difference. You are justified for never dealing with them again = inner peace.

Spruce