[james roffey]

Booked a job in today to do next week the customer hired a Rug Doctor a month ago and she called me today to give her a quote.
The carpet is a white Polyprop loop berber style the soiling was terrible as you would expect she was less than impressed with the Rug Doctor which cost her £75 to hire and 4 hours to clean, i asked how long it took to dry and she said about 4 days adding that they were sliding around on some areas it was so wet.
She said the reviews on the site were good i asked her what site this was and she said the Rug Doctor site :  i said "they would be wouldn't they they wont publicise any bad reviews.
My quote came out at £145 for a through lounge stairs and small landing she said i wish i had got you to do them before : she was surprised at my price. 
What i wanted to ask you guys is, apart from making sure i have defoamer in the tank have any of you experienced cleaning up after a Rug Doctor and if so what unique problems i may face, i expect it will be pretty straight forward but want to be sure.

[Steve. Taylor]

Other than the foam you have mentioned cant see any problems james it would be intresting to wet the carpet with distiled water and see the PH with the test paper i would just use pureclean rather than add more detergent to it if that is what you feel has been left

[derek west]

james i don't have foaming problem but if i did, i would prespray a small area where its really dirty with plain water, envirodri and see how it reacts foam wise, if not much foam then prespray with PB , enviro then acid rince, if lots of foam then prespray with water, enviro then acid rince extract. if still looks dirty then clean again using PB method as before.

[james roffey]

Yes a ph test would be interesting i will do that and let you know, the thing is the carpet is filthy i have never used pure clean is that a extraction product, i am not sure just extracting it will do the job, i could not believe it had been cleaned so recently.

[james roffey]

I did a flat last week where the lady customer had used a shampoo on it, again resoiling was terrible but it did not foam up at all, i was surprised some of the cleaning products on the market for the public are not high foaming unlike 1001/vanish spotters which are awful or the dreaded washing up liquid

[Steve. Taylor]

James what d said would do ya i would just  check whats been left before adding more mate.

pureclean = microsplitter so you could use what ever you got on the van

[james roffey]

I have Cleansmarts "Split X microsplitter" is that ok  thats the only microsplitter i have, then rinse with plain water.

[JandS]

£25 to hire 'em round here, sounds steep at £75.

John

[james roffey]

She had it for the weekend and what reallt p...ed her off was the extra chemicals she must have think it cost £50 for machine and the rest on the chemicals she was not happy

[Steve. Taylor]

John could have been a weekend hire or 2 day £35 + chems round here for 24 hours not that i hire them you understand

James you will know in the first few strokes if your getting a result if not pb or up it
i have not used splitx but its all the same to me

it can get like a load of old housewifes on here with chemicals
i use persil no ariel no daz no bold   there that should stoke the fire

[Steve. Taylor]

Lady in homebase said to me we got to be carefull when the travelers turn up we never get them back : makes you wonder where they get the id from

[Shaun_Ashmore]

If the carpet has gone black or dark it may will be just full of shampoo residue, I would apply defoamer in a pump up spray and brush it in then HWE and turbo dry, you'll not get it all out so let dry out a bit and clean again, the carpeting will clean itself they'll be that much soap in it, but I WOULD leave a turbo drier there all day and it will prevent wick back.

Shaun

[calmore]

Lady in homebase said to me we got to be carefull when the travelers turn up we never get them back : makes you wonder where they get the id from

Just noticed an advert on ebay from Rug Doctor themselves advising people not to buy the red ones!

[calmore]

Booked a job in today to do next week the customer hired a Rug Doctor a month ago and she called me today to give her a quote.

I wonder if most of the problems are down to technique?

If a Rug Dr was given to a professional, would he do a decent job?

[garyfindlay]

I cleaned one a while ago and it was rippled, and totaly mated with soap. We decided it would be easier to put down a rug on top of the carpet to hide the damaged. She was selling the house, and was stunned at the cost to put it right.

[Joe H]

I wonder if most of the problems are down to technique?

If a Rug Dr was given to a professional, would he do a decent job?

If I were to use one I would Not use their detergent.
I would use M-Power/Nemesis,give it a good agitation, then go over with the RD using as little water as possible.

Thing is with them, they make money, probably more selling detergent, anti foam, urine treatment, spot treatment, etc then they do on the hire.  Customer then thinks they have to use it all in one go.

Also, not an easy machine to push if you want to go over with a dry pass - not that is something a customer would think of.

[Ian Gourlay]

Joe

Rug Doctor is easy to pull you do not push it

To do dry passes tip it on wheel go to start position and repeat working your way across carpet

[Joe H]

Ian
I know that are a pull machine but
I was referring to the fact if you want to go over with a dry pass.
One of the problems with clients using the RD is that they leave the carpets too wet, we do dry passes, they dont know you have to but the machine doesnt help.
I suppose you would tip it back on its wheels and go back to the where you want to start a dry pass.
Just a pain

[Ian Gourlay]

thats what you do but does customer of hire machine realise that

[Joe H]

No, thats partly the reason carpets are wet for days.

Remember what I said earlier - I would use Nemesis/M-Power, give a good agitation, then go over with the RD using as little water as possible.

They just might do a half decent job IF used properly, but in the hands of the untrained public there is no chance of that.