point is we are not a proffesional body (is that how you spell professional?) or even a trade organisation....we are simply a guild or a club of window cleaners trying to promote safe working practices within the window cleaning trade, to have a customer contact us about a bad job is highly unlikely as we do not police the workmanship of our members, we simply provide them with information on best practice of being a proper BONAFIDA window cleaner, we then allow them to advertise the GUILD logo on their letterheads and other stationary , if there is evidence of flouting the guidelines of being a member of the guild then the culprit can expect termination of memebership....no more can be done, and we have the relevent disclaimers in place too to cover that situation, but i understand your concerns on this, however to implement more severe and legal penalties would mean becoming a government recognised TRADE body with all the clout that entails, however we both know that the 20 joining fee for the guild would probably be 5 times more if that were to happen.
