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Steve Barnett (Carpet Care Plus)

  • Posts: 1834
Simon Gerrard
« on: August 11, 2010, 07:27:44 pm »
Me and Simon have bumped heads a few times over the past year on both this forum and his own.

So when I recently sent him a PM to ask if I could pick his brains about the best route into the commercial sector, he said no problem - but I did wonder what reception I would get on the phone.

But credit where credit is due, Simon was extremely generous with both his time and advice, he has given me ideas which I will certainly be following up.

Don't judge a book by it's cover ( or by the content of posts on forums) - Thanks again Simon.

David Ware

  • Posts: 300
Re: Simon Gerrard
« Reply #1 on: August 11, 2010, 07:52:01 pm »
Another flex-5 coming. :)

Colin Day

Re: Simon Gerrard
« Reply #2 on: August 11, 2010, 07:59:58 pm »
I think most of us have had a run in with Simon, but if we all agreed all the time, things would be dull.... ;D

He actually has a lot to offer our trade and does bend over backwards to help with advice, he recently offered me a day out with him which is very generous for such a busy bloke.... Like many many others on here..... a true CIU Gem!!! :)

Tonight Simon Gerrard.... This Is Your Life! ;D ;D ;D

wynne jones

  • Posts: 2918
Re: Simon Gerrard
« Reply #3 on: August 11, 2010, 11:58:50 pm »
Colin,

He probably just wanted a go in your red van. Ah, memories. :)
It's not expensive, you just can't afford it.

Steve. Taylor

  • Posts: 1036
Re: Simon Gerrard
« Reply #4 on: August 12, 2010, 12:11:43 am »
No wynne this is your life was a red book ;D
Steve T       All the gear but no idea!
www.leatherrepairsouthampton.co.uk

Simon Gerrard

  • Posts: 4405
Re: Simon Gerrard
« Reply #5 on: August 12, 2010, 07:09:33 am »
Steve,

It was a pleasure talking to you in person and I was only too happy to try and help.

Respect

Simon

Pristine Clean

  • Posts: 1149
Re: Simon Gerrard
« Reply #6 on: August 12, 2010, 09:07:48 am »
Getting access to the commercial sector both large and small contracts, wining them wether you have a porty or a TM is easy. (Providing the price is right)

There are lots of routes, most of it is simple know how that you already do with residential custies.

We were lucky to already have an open door with our commercial work as we were and still is our main course of revenue is Office Cleaning Contractors. From there we moved on to window cleaning and investing in Pure Water technology, using both water fed poles and traditional then onto Carpet cleaning where originally we only did bonneting or shampooing. Now we have several Porties that keep s going daily.

Most of the commercial sector espicially with us is LM, encap and shampooing and not HWE.

From there we now have contracts in Carpet cleaning for small offices to large complexes to schools.

Just go door knocking, introduce yourself and your services to the decision maker.

Purchase leads from a tendering company....

Cold call...

The list and opportunities are endless. Just remember if its a large job you may need some help to carry it out in a reasonable time frame.

Thought I would also add this,

On this forum there are lots of posts about "How do you compete with £10 per room" If you think you will win all the work because you charge a higher Price, just because you believe you are a better carpet cleaner and have a badge like IIRC, NCCA or C.L.E.A.N.

If the price is not right, you wont get the work. Commercial work is more competitive than residential. So its no good thinking that If they want there carpets cleaned for 0.75p psm then they are not the customers for me, you wont get the work

All the best

Dave
 
"You have to except that some days you are the statue and other days you are a pigeon"

garry22

Re: Simon Gerrard
« Reply #7 on: August 12, 2010, 03:27:16 pm »
Whilst we are being nice to Simon, here's a confession...

Monday and Tuesday I used hot water extraction to clean carpets (good old CFR with a "proper glide".

I may have to confess on here again and ask for other offences to be taken into consideration!

Garry

Simon Gerrard

  • Posts: 4405
Re: Simon Gerrard
« Reply #8 on: August 13, 2010, 10:11:17 am »
Dave,

Good post.

You seem to be describing everyone's vision of commercial jobs, large / small offices/ encap, bonneting etc which of course is an established market but one that because of its obviousness is saturated and hence the lower prices that you describe. Those areas are still viable markets provided you're prepared to accept lower prices and much more competition and with that the fact that it is a lot more difficult to build a solid business on tender only, or quote only, when in fact you need work that comes back to you by right, not just because you were the lowest bidder.
The commercial market is so much bigger and diverse than the obvious targets and can lead to some lucrative niche markets in which you will be a lot more secure. We have to think outside of the box and try and identify potential clients that aren't on everyone's target list.

Simon

Pristine Clean

  • Posts: 1149
Re: Simon Gerrard
« Reply #9 on: August 13, 2010, 07:52:08 pm »
Hi Simon,

Thanks, I totally agree with you that it is hard to build a business just on tender and quote alone.

Again you are right on the Niche market, where they are available abundantly and are lucrative if you have the know how.and knowledge

Its harder for those just in the residential market alone to go over to commercial sometimes especially for the larger contracts where there is regular work.

They need to see turnover and that you have the staff in place, and the money to put right any mistake you make,  Risk assesments and so forth. I could list alot more here...

The forum is great, but I dont know if many on here actually deal with the commercial sector. As like I said in the previous post "Competition on £10.00 a a room" pops up nearly every other day"

It's a different set of rules in the commercial world.

I also think there is plenty of work out there even in this climate we are in now. But you need a portfolio, proof you have the experience to handle such loads. But I find many on here are one man bands and that alone can be a downfall especially for large contracts but can be a bonus on the niche market "sometimes"

Best of luck to anyone moving to the commercial sector.

Dave



 
"You have to except that some days you are the statue and other days you are a pigeon"

Steve Barnett (Carpet Care Plus)

  • Posts: 1834
Re: Simon Gerrard
« Reply #10 on: August 13, 2010, 07:59:03 pm »
Well said Dave

Following my conversation with Simon, my intention is to source and develop a 'niche' part of the commercial market.

I have no desire to work nights in offices for a £ 1.00m2, too long in the tooth for that.

I have a niche market, domestic wise, so I'm hoping to transfer that level of service to the commercial market (obviously I don't want to say which area of commercial, but it doesn't take too much working out  ;D)

Re: Simon Gerrard
« Reply #11 on: August 13, 2010, 09:08:04 pm »
(obviously I don't want to say which area of commercial, but it doesn't take too much working out  ;D)

Open 24 hours......no one wants to be there....cracked it

You're going after the prisons ;D


Dean Wilson

Re: Simon Gerrard
« Reply #13 on: August 13, 2010, 10:51:15 pm »
So, will you be doing this 'niche' commercial service using HWE ?? ...... Seem to recall some critical posts form you Steve on low moisture methods ...... Will they go out the window now as you buy a Dry Fusion of Flexi5 ?!?   Or will you try and do all comm jobs with HWE (commercial suicide).

Doctor Carpet (Ret'd)

  • Posts: 2024
Re: Simon Gerrard
« Reply #14 on: August 13, 2010, 10:54:04 pm »
Prisinor cELL bLOCK h

That brings back (TV) memories.

Rog
Diplomacy: the art of letting other people have your way

Steve Barnett (Carpet Care Plus)

  • Posts: 1834
Re: Simon Gerrard
« Reply #15 on: August 14, 2010, 07:38:28 am »
So, will you be doing this 'niche' commercial service using HWE ?? ...... Seem to recall some critical posts form you Steve on low moisture methods ...... Will they go out the window now as you buy a Dry Fusion of Flexi5 ?!?   Or will you try and do all comm jobs with HWE (commercial suicide).

Hi Dean

It wasn't a question of being critical of low moisture, it has it's place in our arsenal of cleaning methods, particularly in certain commercial environments, or as a maintenance system, or due to noise/drying times criteria.

I was being critical of David Roger's insistence that LM was as good as HWE in any situation, and as a result he was selling all his HWE equipment.