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dazmond

  • Posts: 24457
how many custies did you lose?WFP?
« on: August 05, 2010, 07:12:48 pm »
ive lost one out of 340 custies and  i dropped one cos he was a pain in the bum!im 7 weeks WFP.I hate losing custies even if if i wont lose out due to new work!ill probably lose one or two over the next few months as they dont like the windows being left wet!  ::)

so ive lost £350 a year at least from these 2 customers cleaning them 10 times a year(allowing for holidays/bad weather)but added £400 a year due to new work the last few weeks(4 jobs).

swings and roundabouts i suppose!


dazmond
price higher/work harder!

Re: how many custies did you lose?WFP?
« Reply #1 on: August 05, 2010, 07:42:39 pm »
i have lost 1 job of which i can directly put down to wfp, she was a pain anyway

tony talbot

  • Posts: 258
Re: how many custies did you lose?WFP?
« Reply #2 on: August 05, 2010, 09:17:12 pm »
hard to say because i took on more work when i changed to wfp, but i can confirm at least one left because she wasn't happy with wet windows, she said "the windows may be clean but because there wet they don,t look clean" at the time it was heaving it down with rain

davet

  • Posts: 22
Re: how many custies did you lose?WFP?
« Reply #3 on: August 05, 2010, 09:20:06 pm »
I have lost a few over the last 12 months mainly the more elderly customers who struggle with the whole wfp idea

Was worried at the time but I have picked up more custies who have no problem wot so ever so not a problem in the long run

I am just trying to build up my customer base with wfp friendly people makes life a bit easier I suppose

gewindows

Re: how many custies did you lose?WFP?
« Reply #4 on: August 05, 2010, 09:21:49 pm »
none

Mist A Bit

  • Posts: 1032
Re: how many custies did you lose?WFP?
« Reply #5 on: August 05, 2010, 11:15:53 pm »
i lost a few then got them back when they saw how good their neighbours windows looked . i didn`t loose any in the posh areas but seemed to have a few problems with custys and wfp on the ruff estates.. but found that im picking up more than i loose.

steve

EZclean

  • Posts: 857
Re: how many custies did you lose?WFP?
« Reply #6 on: August 05, 2010, 11:19:10 pm »
6 - good riddance  ;D
EZclean - Cleaner Than Water

jonboywalton75

  • Posts: 2228
Re: how many custies did you lose?WFP?
« Reply #7 on: August 06, 2010, 12:01:51 am »
About the same, and yes, good riddance

6 - good riddance  ;D

Gav Camm lammy 283

  • Posts: 7520
Re: how many custies did you lose?WFP?
« Reply #8 on: August 06, 2010, 12:03:36 am »
About the same, and yes, good riddance

6 - good riddance  ;D
u fully wfp now johnny
LET YOUR PANES BE MY PLEASURE

"If CALSBERG did WINDOW CLEANING
 it would be C.C.C  Probably the best WINDOW CLEANERS IN THE WORLD ..........."

lozsing

  • Posts: 406
Re: how many custies did you lose?WFP?
« Reply #9 on: August 06, 2010, 07:36:19 am »
I lost 1 out of 300, said it burn the leaves on this garden plants .???? could,nt convince him it was nothing to do with wfp. Was glad to lose him i climbed over 2 gates to get round the back

steven ainger

  • Posts: 1953
Re: how many custies did you lose?WFP?
« Reply #10 on: August 06, 2010, 07:44:06 am »
i only lost 1, i was so upset to loose her £8 p/month.  :-\

LWC

  • Posts: 6824
Re: how many custies did you lose?WFP?
« Reply #11 on: August 06, 2010, 08:30:39 am »
Lost count

Martin ccs

Re: how many custies did you lose?WFP?
« Reply #12 on: August 06, 2010, 10:59:53 am »
wfp now since feb and havent lost any so far.

LWC

  • Posts: 6824
Re: how many custies did you lose?WFP?
« Reply #13 on: August 06, 2010, 11:23:16 am »
Im getting worse with it though lol "dont like it? dont care"

[GQC] Tim

  • Posts: 4536
Re: how many custies did you lose?WFP?
« Reply #14 on: August 06, 2010, 12:05:06 pm »
Lost 1, my own fault, but was impossible with wfp anyway.

ccmids

Re: how many custies did you lose?WFP?
« Reply #15 on: August 06, 2010, 12:32:37 pm »
havnt realy lost one i just do 2 trad who didnt  like wfp .

Small but perfectley formed

  • Posts: 1747
Re: how many custies did you lose?WFP?
« Reply #16 on: August 06, 2010, 02:23:18 pm »
6,any,round,loses,customers,and,picks,new,ones,up
Thats,window,cleaning ;D
Spit and polish

james44

Re: how many custies did you lose?WFP?
« Reply #17 on: August 06, 2010, 03:06:07 pm »
Quote
6 - good riddance

Why! if they were a problem then why did you not dump them when you were trad! if you were trad?

Would they not accept wfp if so then why blame the customer!

What you have to remember is you are selling a service using wfp if the customer dont like it then they wont have it,
Would you buy something you did not like!

A & J Owen Window Cleaning

  • Posts: 2192
Re: how many custies did you lose?WFP?
« Reply #18 on: August 06, 2010, 05:40:47 pm »
when i started wfp custies didnt take to it much lost 4 only. 2 were moving  anyway 1 was a cow and the other carked it probably stressed him out with the way i was throwing me pole about you know what i mean

jonboywalton75

  • Posts: 2228
Re: how many custies did you lose?WFP?
« Reply #19 on: August 06, 2010, 07:06:52 pm »
About the same, and yes, good riddance

6 - good riddance  ;D
u fully wfp now johnny

Yeah, but still using backpacks and 25 ltr containers, which is driving me mad. In a couple of months i should have my van and tank and life will be easier.