[lee09]

id charge the same as doing the full house!

i have a few upstairs only,just charge over half the price ,no problem 

thats cause your greedy 

no I would imagine all the risk of trad work is up a ladder.

[martinsadie]

id charge the same as doing the full house!

i have a few upstairs only,just charge over half the price ,no problem 

thats cause your greedy 

no I would imagine all the risk of trad work is up a ladder.

sorry Lee you read the wrong bit,i charge just over half Clee wants to charge full price for upstairs

[Paul Coleman]

Annoyed me cos an hour later the sun was out.
Only done this customer the once and cheapest job on my round £5 upstairs only 4 windows she was nice enough but if she does it again I will drop her I think even though I'm only at 25% of a full round. Am I letting emotions rule over good business ?? Not a problem to call back next week but when I have a full round don't think I will be able to be as flexible

As you are only at 25% of a full round then why not educate her? If you are not "fleet of tongue" like jw trained Paul Coleman    then drop her a copy of your rain guarantee that you will no doubt be introducing if you have not done so all ready. If she won't be educated then drop her as soon as your round builds up with better custies. Which you will get from the excellent suggestion of darren clarke above of using such dead time to canvass.

These little things eventually sort out the £40K+ turnover one man band from the £20K one.

Also tell her that you want to see red curtains with pink spots in all the upstairs windows or you're not coming back ... 

Yeah but you don't know the guys who trained me. 

[Paul Coleman]

i have a few upstairs only,just charge over half the price ,no problem 

Bit different with WFP though Stan as you soak the lower windows anyway 

[Londoner]

This is a new customer, she's had her windows cleaned once and now she's not so bothered. When you go canvassing a fairly high percentage of the new customers you pick up are going to be some other window cleaners reject.

The time will come when you will probably dump her but not now. Money is money even if it isn't every time. Do her when you can for the present.

[bobplum]

Annoyed me cos an hour later the sun was out.
Only done this customer the once and cheapest job on my round £5 upstairs only 4 windows she was nice enough but if she does it again I will drop her I think even though I'm only at 25% of a full round. Am I letting emotions rule over good business ?? Not a problem to call back next week but when I have a full round don't think I will be able to be as flexible

the problem you now have ian is that she is now dictating to you the clean frequencey/time
thats it in a nut shell
do you want that
is it financialy worth it

dont be concerned about wether you have a full round be more concerned about being proffessional and doing a good job and being rewarded correctley(think i have spelt that wrong)
£5.00 is nothing i think your mistake was charging £5.00 set a limit if your using wfp top of my head id say £8.00
if shes next to a another customer give her one more chance if not move on and canvass better customers
luv you man
bob

[Ian101]

Thanks guys for all the great advice ... esp like Darrans advice about canvassing - missed a trick there or I was just annoyed and not thinking proper.

The house is 1 of a street of 6 of brand new houses of which I do 3 inc her (will have the others soon so dont need her telling others negatives) so will keep her on for now as not really an inconvience to pop back next week ... was only a fiver as it takes minutes to do her when Im already on the street.

If it happens again though she will have to wait 4 weeks until Im back there and then when I put my prices up next year if she goes then she goes.

At this point @ 25% full I realise I still need her more than she needs me ... when my round is full to the point of not being able to get around then maybe that will be a different storey.

however also like the 3 strikes that someone suggested so will see how it goes.

Got a conny and 4 other first cleans today and looks like rain  fingers crossed  for a dry afternoon.

Hope it dont rain Sunday as doing my bit for charity www.rideforrotary.org

[lee09]

Thanks guys for all the great advice ... esp like Darrans advice about canvassing - missed a trick there or I was just annoyed and not thinking proper.

The house is 1 of a street of 6 of brand new houses of which I do 3 inc her (will have the others soon so dont need her telling others negatives) so will keep her on for now as not really an inconvience to pop back next week ... was only a fiver as it takes minutes to do her when Im already on the street.

If it happens again though she will have to wait 4 weeks until Im back there and then when I put my prices up next year if she goes then she goes

I doubt she will be with you next year. Be sure to tell her and other 5 why you have stopped calling at hers.
Also try to nail the rest in the close cos she will get someone else to clean hers so make sure the rest are watertight.
Lee

[richardlingard]

As your round gets bigger you will earn who will be out in the daytime, if your worried about people moaning about the rain (which the will always do) just do the ones which are out andthen explain, how the rain wnt make a difference afterwards on collection

[Ian101]

lol .... went back today cos the sun was shining (in between the showers) .... yes she says please clean my windows so I does them ... just upstairs only ... then tells me "oh sorry got no cash on me can I send you a cheque ?"    so just said yes no problem .... thought about saying just write me a cheque now instead of posting it but was tired and a long day just wanted me dinner  : ... out of a huge round of 70 customers Ive resigned myself to her being my permanent messer ... oh well onwards and upwards gotta laugh but she better post that cheque !!

[darren clarke]

u will always get some who say to day, what a lot mean is i got no cash,  this is one of the reason i collect on saturday and not on the day, that way i dont get a lot of aint go no cash leave it this month