i did, but dont bother anymore, people just chuck them in the bin.
heres a copy ive kept saved though you might find useful.
i think getting people to sign a contract can put people off, so i wouldnt bother with that.
Terms and Conditions
Our Responsibilities and duties are -
1. To provide window cleaning services to your property and all accessible windows ie Glass and Frames. Frames are deep cleaned of dirt.
2. To provide public liability insurance. The current value being set at £1,000,000.
3. To complete any work on time and without disruption to yourself.
4. To ensure work is carried out to your satisfaction.
5. Mass Removal of glue, mastic, varnish, paint, cement etc are not included in the cleaning process, although every effort is made to remove any products during the clean. Although we can clean these stubborn products at extra cost.
6. We will clean in light rain as this will not affect the finish.
7. The cleaning of your property may be brought forward or delayed by a few days depending on weather forecasts of adverse weather. On first time cleans we need to clean above vents which unfortunately drip dirty water for a long time afterwards, this only needs to be done about once a year though.
8. No window frames made out of wood or metal that has deteriorated or painted and peeling will be cleaned.
9. Heavy polluted rain, builders dust, birds etc can post clean, affect the work carried out which we cannot be held responsible for. Also leaded windows sometimes create 'spotting' as the lead runs out of the metal.
10. Although every effort is made to clean windows thoroughly, the quality of the finish will be unable to be checked due to the distance involved on 3rd storey windows. Windows above conservatories or garages may not be reachable, but this will be ascertained on inspection of the property.
11. Our cleaning process works like this - We use filtered water to remove dirt and chemicals, to achieve 0.00 parts per million and when used in conjunction with a medium/soft brush, we scrub the windows removing all dirt, the dirt is then attracted to the water which runs off and when the window dries, no marks are left as there are no minerals remaining. Although this perfect result only works on 99% of windows. Older pvc windows sometimes don't respond as well to the cleaning process, but we can rectify that if it is an issue by using a blade, but only on ground floor windows. Windows are left wet to dry.
Your Responsibilities are -
1. To ensure all outstanding debts are paid within 7 days. Please inform us if there is delay of payment.
2. To allow access to property to undertake said work. And to report any problems to be rectified within 2 days free of charge.
3. To provide a safe working environment, and remove obstructions from windows so that we can gain access. Any objects that are obstructing windows, i.e - plants and trees, may hamper the quality of the finish.
4. If an advance warning is given please close & lock all windows and vents.
5. If window cleaning is skipped by yourself for one or more months a charge will be levied to cover the extra cost in cleaning time.
6. Any debts outstanding after 3 months may be passed to a debt collection agency.
7. Please provide advance notice if you wish to cancel, please call 0800 123 4567 freephone