I had a problem last week and I was sure the pump or the Varistream was knackered. I then found out that if I disconnected the hose reel, the pump worked fine.
I pulled all the hose off the reel to check for kinks, no everything OK there.
I tried blowing down the hose and it seemed blocked.
I then found out that if I pushed in the hozelock connector where it fits into the centre of the hose reel the pump would start and water would flow.
I examined the connector and found it was the type with a stop on it, I got some narrow nosed pliers and removed the stop from the connector, bingo everything worked fine again.
What must have happened is over time the connector had worn, because the male connector on the centre spindle has to turn inside it when you wind in or pay out the hose. This ware enabled the connector to push back far enough for the stop lock to come into operation, this only happened when I turned off the flow and the system pressurised
Make sure that any connector you fit to your reel centre doesn't have a stop fitted inside it.
This may not be your problem, but it's definitely one we should all be aware of.