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Brodex Customer Care - superb!
« on: February 17, 2010, 07:40:04 pm »
Credit where credit is due, Brodex have today surpassed all my expectations.

I have a 25ft fibre glass pole from them, which I have had about 6 months, and throughout the time, I have replaced a couple of clamps, and levers, which I thought I was not really great, but fair play for sending the bits out (although nominal cost for Brodex). So, wasn't too happy with the wear and tear, but put it down to just one of those thing I had to accept.

Anyway, today I rang to chase my order for 36ft alloy, and mentioned my current pole is as good as unuseable due to clamps, section wear etc, and thought I may get some new clamps, but Kevin offered to replace the pole under its 1 year guarentee! Absolutely took the wind out of my sails, and put even more faith in the new pole than I already have from the reviews on here.

So, getting a new pole sent out, and should recieve the alloy one next week too! Happy days!

Well done Brodex, really appreciate the service!

josh

Re: Brodex Customer Care - superb!
« Reply #1 on: February 17, 2010, 07:50:21 pm »
never had any issues with my poles, always pretty good but the lads there are really polite and helpful when ya phone up.

they have some really good info aswell they helped me with about leaflets and advice.

idealrob

  • Posts: 666
Re: Brodex Customer Care - superb!
« Reply #2 on: February 17, 2010, 08:44:27 pm »
nice to hear nice coments, sometimes forums can get a bit negative and bitchy, me included. It is a breath of fresh air and really nice to hear.

My son has spent about a grand with brodex  in the last couple of months and their aftercare has been excellent imo

idealrob

spartajones

  • Posts: 41
Re: Brodex Customer Care - superb!
« Reply #3 on: February 17, 2010, 08:49:25 pm »
i have to put my say in...
i have always been a big ionics fan. they have made me a fortune.
i have now started buying of brodex and there products, prices and customer service is superb.
thats it .....

trevor perry

  • Posts: 2454
Re: Brodex Customer Care - superb!
« Reply #4 on: February 17, 2010, 09:01:52 pm »
glad to see brodex have upped their game on customer service, past posts and my experience showed it to be pretty bad, i might give them another chance and order some gear from them to see for myself.
better to remain silent and be thought a fool than to speak out and remove any doubt

geoffreyspecht

  • Posts: 485
Re: Brodex Customer Care - superb!
« Reply #5 on: February 17, 2010, 09:57:21 pm »
tried brodex once ,customer sevice was crap.buy my window clening equippment from cleaning spot now

Archer

  • Posts: 1208
Re: Brodex Customer Care - superb!
« Reply #6 on: February 18, 2010, 12:47:38 am »

I have also supplied 2 of my vans with Brodex machines over Ionics.

They have been very good in my opinion, although Ionics poles are what i always use.

formb

Re: Brodex Customer Care - superb!
« Reply #7 on: February 19, 2010, 12:31:43 pm »
I bought 10 25ft alloy poles and 1 36ft alloy pole in Nov 09. All with 3 year guarentee. I got the 10 25ft poles. They are pretty good and they have replaced all breakages so far (mainly the glue on the clamps). But.........

.............I'm still waiting on on the 36ft pole 15 weeks on...........

clean

Re: Brodex Customer Care - superb!
« Reply #8 on: February 19, 2010, 12:39:18 pm »
I have had several Brodex poles and never really any issue with them,but i must say you should not have any problems any way if it`s still under their 1 year warranty there should be no issue replacing parts or even replacing the pole so i would`nt congratulate Brodex i would just you got what you deserve