[AJB]

I would have gone back and re done the clean,
But i would have insisted that the tenent paid for Anti-Allergy treatment
as a condition of re-doing it. To my way of thinking, cleaning without
treating for her specific allergy would be pointless, and had you been aware
of her problem prior to cleaning, the outcome would have been different.

Letting agencies are notorious, and will happily stab you in the back. Remember
most are estate agents, so are used to lying and cheating!

[Helen]

I agree [/color] 

Where is the attitude that used to be...  "the customer is always right (even when they are wrong)".??
We believe in this, but some custies just take it too far

Paul was offering to go back and put right, but the attitude of the tenant stank! The Letting Agency, should have taken control of the situation, by letting the tenant calm down and then taking Paul back in.

[Mark Lane-Matthews]

 I Would go back and clean the edges with a horse hair brush and a damp micro fibre cloth.I would not re-clean again unless you were unhappy with the cleaning result and point out the stains that are left unfortunatly are permanent. 

[Paul Simpson]

Paul was offering to go back and put right, but the attitude of the tenant stank! The Letting Agency, should have taken control of the situation, by letting the tenant calm down and then taking Paul back in.

Thanks Helen.

I did offer to go back and correct what the letting agent (customer) told me was the problem.
Upon ringing the tenant to clarify what I was coming to do, that is when she blew up and started yelling. Accusing me of not cleaning it properly, dirt marks everywhere, that I just pushed the dirt into the carpet :, and that it must have been a rush job for me. Took just over 3 hours for 3 rooms and a hallway - hardly rushed!

As mentioned I could hardly get a word out so didn't even get the chance to offer to do another full clean before I believe she pushed it too far, i.e. claiming she is going to make sure everyone knows what an awful company mine is and put it about on the Internet. 

As stated previously the letting agent was happy with the clean, they are the ones that booked me and paid me.
As a good will gesture I offered to return half the tenants end of the payment so the letting agent had something to play with as a sweetner for the tenant.

spending time posting on the forums,

I understand everyone would deal with it differently but isn't the forum for advice.  

[CATMAN]

its a scam, it wouldn't matter how well you cleaned it, she would be screaming down the phone period. Reason she doesn't want to pay her half of the deal.

I have had it many times, jump up and down , scream, and people give up as its the easy route.

I had one guy complain to his insurance, just to get out of paying his excess, that new skirting board I had fitted had too many knots in it or the woman who complained I hadn't removed crumbs from her toaster when storing her items.

I have had them all when dealing with insurance claim.

Now I was just say go and uck spiders.

[HQCS (John Kastrian)]

I can't understand why the ingoing tenant is having to pay 50% and the landlord 50%.
If the carpets needed cleaning at the end of the last tenancy the cost should have been met by the outgoing tenant from the deposit,or if there was not enough funds from the deposit then from the landlords rent account.
The point has also been made that you were instructed and paid by the agent so the tenant had no right to be accusing you of anything.
I reckon she is trying it on,but as a gesture of goodwill towards the agent go back and clean the edges only,unless any stains have maybe reappeared and in that case reclean the whole carpet just to keep the peace.
More than likely this is one of those jobs where no matter you do it will never be good enough for her.
Offering a partial reduction is not the ideal answer as the agent will then have to call in another cc to "rectify" the problems and may then try to charge you for it,especially if that cc agrees that you did not carry out your job thoroughly.
John

[Len Gribble]

Fortunately for them I’m mutton Jeff I would just go back with a very big dummy  face to face a lot different.

Len

[stuart_clark]

Ive been cleaning end of tenancey cleans for one company in north youkshire for about ten years now! I used to do about two a month, but i think do to the resession tennants are staying put! dont think ive ever had a complaint from one, but I generally work for the tennant direct, its just in the rental contract that they must have the carpets cleaned whatever there condition at the end of there rental period, and its stated in there contract that they have to use me!      I have only had one problem that i can remember, and that was a cheque that bounced and I couldnt find the customer, the letting agency took it out of the customers bond and reimbursed me

[Steve Chapman]

Paul I wasn't having a dig at you about posting on the forum just making the point that we can use up slot of time going around the houses when it's a lot simpler and quicker to go back and just do the job again .

I do take the point tho that she seemed unusually agressive about the affair so puts an added angle on it.
 
Think I would still of gone back, as you cannot really defend yourself or make reasonable assesment of the job over the phone, you have no idea what may have happened to the carpet in the mean time etc so you need to see it before defending what you did

Probably would be wise to go back with the agent and have a witness to it.

Regards
steve

[Doctor Carpet (Ret'd)]

Don't know if this is prophetic or not but I did love this story story somebody sent me.

I dedicate it to all those who have to suffer rude and screaming customers



For all who work with rude customers, what a shame we can't actually do this!                                                                 
 

An award should go to the Virgin Airlines desk attendant in Sydney some months ago for being smart and funny, while making her point, when confronted with a passenger who probably deserved to fly as cargo.
A crowded Virgin flight was cancelled after Virgin's 767s had been withdrawn from service. A single attendant was rebooking a long line of inconvenienced travelers.
Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said, 'I HAVE to be on this flight and it HAS to be FIRST CLASS'.                     
The attendant replied, 'I'm sorry, sir. I'll be happy to try to help you, but I've got to help these people first, and I'm sure we'll be able to work something out.'                                                 

The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, 'DO YOU HAVE ANY IDEA WHO I AM ?'   
Without hesitating, the attendant smiled and grabbed her public address microphone: 'May I have your attention please, may I have your attention please', she began - her voice heard clearly throughout the terminal. 'We have a passenger here at Desk 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Desk 14.'   
   
With the folks behind him in line laughing hysterically, the man glared at the Virgin attendant, gritted his teeth and said, 'F... You!'

Without flinching, she smiled and said, (I love this bit) 'I'm sorry, sir, but you'll have to get in line for that too.' 

Roger

[Paul W Jones]

Sometimes whatever you do just isn't going to be good enough!  Customers come in all shapes and sizes and it's just something we've got to accept.