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Poll

how many custy do you have on your round

less than 25
5.7%
5 (5.7%)
26 - 75
9.2%
8 (9.2%)
76 - 150
14.9%
13 (14.9%)
150 - 225
8%
7 (8%)
226 +
62.1%
54 (62.1%)

Total Members Voted: 75

john tomkins

  • Posts: 1639
Re: how many custy you got
« Reply #20 on: December 17, 2009, 06:07:34 pm »
i have a mate who has 2 custys(big contracts) which will earn him a simular amount to me doing 288 custys

I know who's shoes  I'd rather be if I lost 1 job  :o

thewaterwizard

  • Posts: 335
Re: how many custy you got
« Reply #21 on: December 17, 2009, 06:10:25 pm »
thanks Ian
thought their must be a way
last time we tried we printed 30plus pages lol!!
that tells me 143 customers
a year and a bit from nothing
i am happy with that if i get to 200 by next summer that will do nicely

  robin
robin

Re: how many custy you got
« Reply #22 on: December 17, 2009, 06:18:59 pm »
Your figure of a 170 sounds right to me; you could possibly increase that up to 15% or reduce that figure to as little as 50.

Having to few customers creates its own issues, same as I think going over the 200 mark that has its own different issues. An individual can only do so much although there will always be exception to the rule. If everybody starts saying they have hundreds & hundreds of customer, this starts alarm bells ringing and I cant help but think something is wrong else where. Customer number may be very good, but are the hours & prices?

All aspects of your business will be interlinked but some confuse more customer numbers with money. Time, prices, customers are all separated trick is to get the best blend for you.





But I live on an island and theres only 172 houses, I do all of them except mine and a dirty tramps down the road. I pay the tramp additionally to clean my windows, he does them fortnightly, but my round is only done every 3 months. I pay him way too much over the odds but havent got the gumption to put my own prices up. Im sure the tramp earns more than me; he does by the hour thats a fact.

Actually, my example might appear to be joking but it illustrates how your figures are unreliable; simply becasue you dont know my personal circumstances nor my work wishes/targets/limitations bla bla bla

I already said there are varying criteria which affect how many houses a window cleaning business runs. There are other criteria too, value of each property, what if your average price was £45.00.

Your figures are more suited to a one-man-band setup, but try applying them to a crew of 3 guys. Or a couple of scally-wags dodging the tax.

It NEVER is as black and white as you make it out Ewan; which is why I said you cant work to a formula.


It strikes me that the figure of 200 to aim for and then try to slim down is possibly appropriate to your circumstances but it isnt necessarily the case for everyone. Some may need 300 to aim for whilst others settle for 120.

stfc

Re: how many custy you got
« Reply #23 on: December 17, 2009, 06:34:47 pm »
at the minute ive got around 650-700

Re: how many custy you got
« Reply #24 on: December 17, 2009, 07:57:40 pm »
Reports - round value- gives you the no of accounts and the value if all done.

Tosh you do talk some ewan, sorry that's not right, a bit like your take on this ewan.Clueless.

windowswashed

  • Posts: 2626
Re: how many custy you got
« Reply #25 on: December 17, 2009, 08:03:24 pm »
at the minute ive got around 650-700

Is that working on your own? What time intervals are the majority of them? Just curious.

Re: how many custy you got
« Reply #26 on: December 17, 2009, 10:28:30 pm »
I counted them up a while ago, somewhere around the 170 mark I think.


Typically 200 would be the max, and then you can work on getting 100 only.



This business isn't quite as black and white as that though Ewan.

In all honesty, there are too many variables, nationally and locally, to think that this is the norm whoever and wherever you are.

It would also depend on your own circumstances, work ethic, motivation bla bla.

Most businesses cannot be run by an equation, including window cleaning.







Your figure of a 170 sounds right to me; you could possibly increase that up to 15% or reduce that figure to as little as 50.

Having to few customers creates its own issues, same as I think going over the 200 mark that has its own different issues. An individual can only do so much although there will always be exception to the rule. If everybody starts saying they have hundreds & hundreds of customer, this starts alarm bells ringing and I cant help but think something is wrong else where. Customer number may be very good, but are the hours & prices?

All aspects of your business will be interlinked but some confuse more customer numbers with money. Time, prices, customers are all separated trick is to get the best blend for you.



I suppose that I have the equivalent of about 200 monthly customers myself.  252 on mostly 6 weekly plus a bit of subbying.
I recently cleared out my old garage to give it back to the landlord.  My old box files were in the back in an old suitcase.  They went back to when I started in 1991.  I had about 450 custies at one point - most of them underpriced and including many messers.  I would much rather have what I've got now.

lee_dewing

  • Posts: 3124
Re: how many custy you got
« Reply #27 on: December 18, 2009, 09:37:11 am »
220 custy's use to take 5 weeks to get round,

now more like 6

but 7 weeks at the mo :'(, lot of van probs this year to top it someone banged into it on monday :D

drivers door, open and shuts though ;)

think i'l set message up on voicemail saying due to excessive rain in nov and now snow and xmas hols running late, only the odd O.A.P saying have i given up ;D


DO many on here run at 6 weeks with wfp i think this seems about right.

thanks lee
Pleasure in the job puts perfection in the work.     - Aristotle

Re: how many custy you got
« Reply #28 on: December 18, 2009, 09:52:06 am »
6 weekly is what I do with WFP Lee.

Its gradually got oput to 6 weeks from monthly due to the volume of work I have, but Id rather not do it any more frequent as quite simply they dont need it apart from the odd bird strike.

pingu

Re: how many custy you got
« Reply #29 on: December 18, 2009, 10:19:18 am »
Personally 8 weekly I have found for me is a nice compromise...the windows are dirty enough for the customer to notice and not so dirty as to cause me more work than the price is worth.

The only trouble is this week I have had to skip loads of jobs so it will be 16weekly for these and that will ake some extra time to clean...swings and round-abouts.

Dave


scud

  • Posts: 683
Re: how many custy you got
« Reply #30 on: December 18, 2009, 12:01:42 pm »
  387 5 weekly customers, all done on my own.

stfc

Re: how many custy you got
« Reply #31 on: December 18, 2009, 01:25:13 pm »
at the minute ive got around 650-700

Is that working on your own? What time intervals are the majority of them? Just curious.

work with 1 other person,all customers are very close,diffrent areas as well,also got 3 people helping me out with contract work as well

lee_dewing

  • Posts: 3124
Re: how many custy you got
« Reply #32 on: December 18, 2009, 06:00:48 pm »
thanks matt and pingu

matt did you inform custy's of change from 4 to 6 weeks, or was gradual.

I have a few as said, say thought you'd given up :D

was going to inform custy's but think it might be better to say nothing  unless asked, especially when i put some up next year.

It's gone up the price but i'm coming less frequent ;)

thanks lee
Pleasure in the job puts perfection in the work.     - Aristotle

Re: how many custy you got
« Reply #33 on: December 18, 2009, 06:13:22 pm »
Gradual change mate, when I was trad it had started to become more like 5 weeks.

When I went over to WFP my work simply ballooned, not BECAUSE of WFP but it just coincided with that time, it was the same time as when I got a website, went from pikey motor to sign-written van, got uniform etc.

Now its 6 weeks and I wonder if I ought to let it go to 8  ;D

I could just start to trim stuff down. I do a lot of gutters generally though, without them Id be down to 5 weeks.

Dean Aspects

  • Posts: 1786
Re: how many custy you got
« Reply #34 on: December 18, 2009, 06:52:46 pm »
I have a little over 300 customers was over 500 a couple of years back but trimmed it right back but it still keeps creaping up going to have a large cull again this year once i have raised all my prices

Dale Smith

  • Posts: 491
Re: how many custy you got
« Reply #35 on: December 18, 2009, 07:14:33 pm »
at the minute ive got around 650-700

This is where I would like to be at the end of next summer...  :)

At the moment George tells me I have 395 domestic & 27 commercial..... need to hit the canvassing trial in Spring... I want more domestic, simply as....
It does not hurt very much when you lose a domestic, compared to a big commercial...
Swindon, Wiltshire.

Ian Rochester

  • Posts: 2588
Re: how many custy you got
« Reply #36 on: December 18, 2009, 07:37:58 pm »
Commercial is where the money is though, cleaned a pub carpet and kitchen ventilation system this week and picked up the window cleaning for it as well, £60 per clean for outsides done fortnightly, then another £60 for insides done monthly.  If my calculations are correct that makes it worth £2340/year.