[windowinfo]

very good point well made!

[Alistair@AWC]

we stayed at Guadalavaca in the south flew into Holagan airport great place but the poverty is something else

What?, worse than Burnley Stan! 

[martinsadie]

we stayed at Guadalavaca in the south flew into Holagan airport great place but the poverty is something else

What?, worse than Burnley Stan! 

the only place worse are the slums of Blackburn 

[cozy]

Work in light rain, showers. If a custy gives us the "Not this time" or "You're not doing them in this are you?" just get replaced. Even if you explain, they stop listening after 30 seconds, so why waste time, just get 2 new custies.

[Alistair@AWC]

we stayed at Guadalavaca in the south flew into Holagan airport great place but the poverty is something else

What?, worse than Burnley Stan! 

the only place worse are the slums of Blackburn 

the only place worse are the slums of Blackburn is the slum that is Blackburn 

[Window Washers]

I bought a round (Matlock area) and this is the 4th clean I've done (monthly). They were all trad and I do them wfp. I don't clean in the rain as I don't want to upset anyone but today (foggy damp) I started out and 1 said no and another said "You're not doing them today are you?". So now I'm pee'd off and back home 

Point no 1:  When you changed them over to WFP, did you give them a leaflet explaining the system?  If so did it include a rain guarantee? 

Point 2:  In answer to the 'not today, thankyou' (especially when it's only foggy)  Tell them you need to keep working or you'll have to give it up because you can't earn a living sitting at home.  Then tell them the system works just as well in any weather conditions, but if they don't believe you then they can look when the windows have dried, and if they can see anything wrong with them they can phone you and you'll come straight back and do them again.

If they still refuse after that, tell them you won't be doing them anymore because a customer who won't have it done is worse than no customer at all.

That is a top post and so true.

[martinsadie]

we stayed at Guadalavaca in the south flew into Holagan airport great place but the poverty is something else

What?, worse than Burnley Stan! 

the only place worse are the slums of Blackburn 

the only place worse are the slums of Blackburn is the slum that is Blackburn 

youve been as well 

[Mike #1]

never had a problem working in rain , custys always know they windows will be spotless when dry , i have apologised the odd time about the rain and custys have always said they don't mind as they know there will not be any probs with windows wfp only

[brianbarber]

Just about to do a clean, guy pulls up, your avin a larf ain't ya mate?
Explained WFP, still didn't want to know.
Got in van crossed off my list. Laughed all the way to my next job!!!

Mr B

[Blue Frog Systems]

Just got off the phone to a custy. She said your coming even if its raining. Told her I would and that if it rains and her windows weren't clean that I would make the 15 mile round trip to clean them free of charge.

I make a point of telling my custys I clean in the rain and that if they are not satisfied, that I will come out of my way to clean them free of charge.

I also tell them that if they are not clean to ring me, I don't bite, not even if you ask nicely... Always gets a laugh.

[Dave OSullivan]

I bought a round (Matlock area) and this is the 4th clean I've done (monthly). They were all trad and I do them wfp. I don't clean in the rain as I don't want to upset anyone but today (foggy damp) I started out and 1 said no and another said "You're not doing them today are you?". So now I'm pee'd off and back home 

Point no 1:  When you changed them over to WFP, did you give them a leaflet explaining the system?  If so did it include a rain guarantee? 

Point 2:  In answer to the 'not today, thankyou' (especially when it's only foggy)  Tell them you need to keep working or you'll have to give it up because you can't earn a living sitting at home.  Then tell them the system works just as well in any weather conditions, but if they don't believe you then they can look when the windows have dried, and if they can see anything wrong with them they can phone you and you'll come straight back and do them again.

If they still refuse after that, tell them you won't be doing them anymore because a customer who won't have it done is worse than no customer at all.

Hi Ian,

Thanks for this, I know I'm too soft with them. I did give them a leaflet but it didn't have a rain guarantee at the time.

Next time I'll explain to them how wfp works and offer a reclean.

Thanks for the advice, much appreciated.

Dave.

[1wayno]

we stayed at Guadalavaca in the south flew into Holagan airport great place but the poverty is something else

What?, worse than Burnley Stan! 

the only place worse are the slums of Blackburn 

haha cant beat burnley man

and yeh i work in the rain,but wen it starts bouncin down i dont work for long lol and i always guarentee my work,keeps em happy lol

[mci services]

work in rain whether i am doing trad or wfp, if its unsafe due to high winds and rain might give it a miss but i work through most weather. i am right up to date with my work right now and wouldnt be if i kepting taking days off, had one new customers mentioned rain so i just left her for eight weeks till she eventually phoned me to ask where i had been, i replied evry time ive come to do your windows its looked like rain she says ok i take the hint can you do them as soon as and never complained since

[Mike #1]

had one custy today said you may as well not bother i had already started ,gave quick explanation and rain garuntee in the end she said it was ok , it rains far more now than in past years so they have to accept we have to work in the rain in order to make a living

[dazmond]

i did 3 hours in it this morning then came home at dinnertime.half day better than no work!got soaked to the bone though and nobody turned me away!cold and wet.horrible day!

[cozy]

I would be happier in rain lately, minus bloody 6 here and getting colder.

[Window Washers]

I was ok in the rain till 3pm today then it started turning cold.

[AuRavelling79]

I bought a round (Matlock area) and this is the 4th clean I've done (monthly). They were all trad and I do them wfp. I don't clean in the rain as I don't want to upset anyone but today (foggy damp) I started out and 1 said no and another said "You're not doing them today are you?". So now I'm pee'd off and back home 

Point no 1:  When you changed them over to WFP, did you give them a leaflet explaining the system?  If so did it include a rain guarantee? 

Point 2:  In answer to the 'not today, thankyou' (especially when it's only foggy)  Tell them you need to keep working or you'll have to give it up because you can't earn a living sitting at home.  Then tell them the system works just as well in any weather conditions, but if they don't believe you then they can look when the windows have dried, and if they can see anything wrong with them they can phone you and you'll come straight back and do them again.

If they still refuse after that, tell them you won't be doing them anymore because a customer who won't have it done is worse than no customer at all.

I agree with Ian wholeheartedly on every bit of that post.

[Mist A Bit]

in my ten years of window cleaning i`ve only started working in the rain this last year. i got so far delayed that i could of started losing custys. now its a must for light rain and 90% of custys to my surpise dont mind, the ones that dont like it have to wait another month, if its raining next month they`re screwed. End of the day we have to keep a schedule