[Jason Ryan]

Alright all,

Been asked to clean a 100% viscose rug, white with a very long pile. To be honest its clean apart from large make up mark (powderd bronzer-which seems to be removed when testing) and a slight smell (its been rolled up for a year and may have a bit of cat pee).

Is it safe to HWE as something tells me it cant???

Any ideas?

Cheers

J

[Pristine Clean]

I would dry clean that.

Dave

[Stu.Clem]

Tried dry cleaning one of these with thorough vaccing sebo duo n powder then thorough vaccing and light misting mpower then vac again - not too bad result custy ws happy tho rug came back a few weeks later having developed a right stink after she had tried to wet clean an unknown stain - prob dog pee.  This time hwe both sides and treated with mp and kill odour - rug came up lovely but it is still in my lockup slighlty smelly - she reckons quite a few have been taken back to shop because of some fault.  Wont be doing any more black longhaired 100% viscose rugs.... :

Stu

[Jason Ryan]

The stain should come out. it's the overall smell that may be a prob. Am also doing 4 bedrooms so dont wana pass on it unless i have to.

Was gona clean the stain and vac both sides, then mist over with odour fresh and maybe urine neut for the pee smell. Or shuld i just leave it??

[Pristine Clean]

In a situation like that,

I would explain clearly that you maybe able to remove the stain. With a clear understanding that it may not be possible due to the type stain and material and the length of time its been left. Possibly even get a signed waver. So you cant be blamed for making the situation worse.

Has she treated the stain herself? If so with what products?

I would use a Urine Neut to treat the cat urine thats been there that long. I would scent it.

Dave

[rich hand]

Ive cleaned a viscose carpet with spray extraction. The 'new' areas round the edges were not affected by the water but the traffic lanes were left distorted somewhat, although im not sure now much of this may have disappeared once walked on again. Tried dry powder before hand but it did nothing. Customer was happy.

[TCS Group]

I run a dry cleaning business and I would say the safest thing to do is to take it to a dry cleaners.

When wet Viscose will lose 50% of its strength and the dye can run very easily. 

[Jason Ryan]

Cheers all for info.

The 'stain' is powder bronzer and the client says she has used nothing or attempted any clean and being white i there no chance of colour run. Was thinking of taking to a dry cleaners and adding a bit on top but will most prob let the client take it herself and pass.

J

[TCS Group]

if its oil based it should come out no problem in dry cleaning especially in a cleaner using perc (more difficult in hydrocarbon / siloxane) .  If its water based then its going to be more difficult and will need pre-treatment before it goes into the machine.

To be honest - its probably easier to let the customer deal with this herself as if the dye is sensitive to the pre-spotting agents used by the cleaner then you may be facing a claim.  Even white garments are susceptible to colour changes especially where the reagent has been used.

Is there a backing or is it just viscose throughout ?