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EZclean

  • Posts: 857
customers... who'd have em
« on: August 27, 2009, 04:53:14 pm »
cleaning away front of this house today, and customer from down the road pops her head round.
morning i say, how are ya?
"oh fine thanks" she said.
she said "er.. could i just ask how much you charge for cleaning the windows?"
did i just hear her right.... she's asking me for a price, cheeky cow!   :-X
i said whats wrong with the cleaner you have already?
she realised then and said, oh.. are you coming to us today.
what would you have done?
i was so ready to dump her, but i do 2 together and have to move the van, thats what stopped me dropping her.
i'll be dropped if ever she finds someone cheaper. thing is they asked for their garage door last month to be cleaned, and i didn't charge them any extra.

  :-\
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EZclean - Cleaner Than Water

SherwoodCleaningSe

  • Posts: 2368
Re: customers... who'd have em
« Reply #1 on: August 27, 2009, 05:11:26 pm »
If it was me I probably wouldn't have recognised her and then gone round to quote the place. You could have always said my minimum price is (double what you already  pay) seeing as she didn't recognise you.

Simon.   
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AuRavelling79

  • Posts: 26655
Re: customers... who'd have em
« Reply #2 on: August 27, 2009, 05:14:59 pm »
Out of interest EZ - how much do you charge her and for what? Then we can decide whether you're a rip-off merchant or whether we sympathise with you! ;D
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It's a game of three halves!

cozy

Re: customers... who'd have em
« Reply #3 on: August 27, 2009, 05:19:46 pm »
Don't know what your prices are mate, but whatever they are, she doesn't sound very happy with your service or price or both.

Or why would she ask?. Ask her if she has a problem with either.
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jonnyald

Re: customers... who'd have em
« Reply #4 on: August 27, 2009, 05:31:12 pm »
cheeky cow !

 drop her   an forget u ever went there  is what id do
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cozy

Re: customers... who'd have em
« Reply #5 on: August 27, 2009, 05:32:35 pm »
Quote from: jonnyald on August 27, 2009, 05:31:12 pm
cheeky cow !

 drop her   an forget u ever went there  is what id do

You could do, but then you woudn't know what the problem was.
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eddie d

Re: customers... who'd have em
« Reply #6 on: August 27, 2009, 05:58:46 pm »
pikey has the right idea .

its buisness ,not personal
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ian1972

  • Posts: 840
Re: customers... who'd have em
« Reply #7 on: August 27, 2009, 06:04:26 pm »
should of asked her what she wasnt happy with the service your offering,then least you no were you stand
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john tomkins

  • Posts: 1639
Re: customers... who'd have em
« Reply #8 on: August 27, 2009, 06:23:59 pm »
Quote from: EZclean on August 27, 2009, 04:53:14 pm

she said "er.. could i just ask how much you charge for cleaning the windows?"


Maybe she was just nosey and asking how much you charged for the windows you were cleaning :-\
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jonnyald

Re: customers... who'd have em
« Reply #9 on: August 27, 2009, 06:26:34 pm »
often that type is flighty  , we all know the sort .   a few months ago   i  took on a new customer ,he led me to believe that he hadnt got a cleaner , but then as i was cleaning  he bragged about how he had gotten rid of the previous guy ,left him wiv egg on his face .     i never returned for a second cleaning but he saw me farther along the road  one day and came up to me all chatty - i   just said to him "iv no idea who u are "  
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EZclean

  • Posts: 857
Re: customers... who'd have em
« Reply #10 on: August 27, 2009, 10:08:57 pm »
Quote from: Gold on August 27, 2009, 05:14:59 pm
Out of interest EZ - how much do you charge her and for what? Then we can decide whether you're a rip-off merchant or whether we sympathise with you! ;D

semi detached:

Front: 1 large bedroom window
          1 smaller bedroom window above the door
          1 Large living room window bay (with a pitched roof upto the large bedroom window)
          1 upvc door with glass to the side
          1 small side of the bay 
Side: 1 landing window

Back: 1 Large bedroom window
         1 Bathroom window
         1 Large Dining room window below bedroom
         1 Kitchen window
         1 upvc door with glass in
         1 utility window at back of garage

all for £8....... i'm robbin em' blind  8)
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EZclean - Cleaner Than Water

EZclean

  • Posts: 857
Re: customers... who'd have em
« Reply #11 on: August 27, 2009, 10:13:53 pm »
Quote from: jonnyald on August 27, 2009, 06:26:34 pm
often that type is flighty  , we all know the sort .   a few months ago   i  took on a new customer ,he led me to believe that he hadnt got a cleaner , but then as i was cleaning  he bragged about how he had gotten rid of the previous guy ,left him wiv egg on his face .     i never returned for a second cleaning but he saw me farther along the road  one day and came up to me all chatty - i   just said to him "iv no idea who u are "  

lol thats class
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EZclean - Cleaner Than Water

Paul_Rolfe

Re: customers... who'd have em
« Reply #12 on: August 28, 2009, 07:09:09 am »
Quote from: EZclean on August 27, 2009, 10:08:57 pm
Quote from: Gold on August 27, 2009, 05:14:59 pm
Out of interest EZ - how much do you charge her and for what? Then we can decide whether you're a rip-off merchant or whether we sympathise with you! ;D

semi detached:

Front: 1 large bedroom window
          1 smaller bedroom window above the door
          1 Large living room window bay (with a pitched roof upto the large bedroom window)
          1 upvc door with glass to the side
          1 small side of the bay 
Side: 1 landing window

Back: 1 Large bedroom window
         1 Bathroom window
         1 Large Dining room window below bedroom
         1 Kitchen window
         1 upvc door with glass in
         1 utility window at back of garage

all for £8....... i'm robbin em' blind  8)
Should be £18.
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Londoner

Re: customers... who'd have em
« Reply #13 on: August 28, 2009, 07:25:05 am »
There are always going to be customers who shop around looking for a cheaper mug than you to clean for them. Its just life.

My attitude is I will take their money while I can and forget them instantly when they go.
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AuRavelling79

  • Posts: 26655
Re: customers... who'd have em
« Reply #14 on: August 28, 2009, 07:40:08 am »
Quote from: EZclean on August 27, 2009, 10:08:57 pm
Quote from: Gold on August 27, 2009, 05:14:59 pm
Out of interest EZ - how much do you charge her and for what? Then we can decide whether you're a rip-off merchant or whether we sympathise with you! ;D

semi detached:

Front: 1 large bedroom window
          1 smaller bedroom window above the door
          1 Large living room window bay (with a pitched roof upto the large bedroom window)
          1 upvc door with glass to the side
          1 small side of the bay 
Side: 1 landing window

Back: 1 Large bedroom window
         1 Bathroom window
         1 Large Dining room window below bedroom
         1 Kitchen window
         1 upvc door with glass in
         1 utility window at back of garage

all for £8....... i'm robbin em' blind  8)

That's a very fair price for her - unless you live in deepest Lancashire in which case you should be doing them for £1.50 a pop fortnightly!  ;D
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It's a game of three halves!

EZclean

  • Posts: 857
Re: customers... who'd have em
« Reply #15 on: August 28, 2009, 10:53:34 am »
Quote from: Wolfie (was Grey Wolf) on August 28, 2009, 07:09:09 am
Quote from: EZclean on August 27, 2009, 10:08:57 pm
Quote from: Gold on August 27, 2009, 05:14:59 pm
Out of interest EZ - how much do you charge her and for what? Then we can decide whether you're a rip-off merchant or whether we sympathise with you! ;D

semi detached:

Front: 1 large bedroom window
          1 smaller bedroom window above the door
          1 Large living room window bay (with a pitched roof upto the large bedroom window)
          1 upvc door with glass to the side
          1 small side of the bay 
Side: 1 landing window

Back: 1 Large bedroom window
         1 Bathroom window
         1 Large Dining room window below bedroom
         1 Kitchen window
         1 upvc door with glass in
         1 utility window at back of garage

all for £8....... i'm robbin em' blind  8)
Should be £18.

it does sound a bit cheap now i've itemised the job... in reality its less than 10min job.
i dont do frames every time though, but i do a proper job of the doors.
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EZclean - Cleaner Than Water

johnny_h

  • Posts: 689
Re: customers... who'd have em
« Reply #16 on: August 28, 2009, 03:56:20 pm »
blimy nice and cheap 1 - 10 windows £10 then £1 per window after 10
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AUDI VIDE TACE

EZclean

  • Posts: 857
Re: customers... who'd have em
« Reply #17 on: August 28, 2009, 04:25:22 pm »
Quote from: johnny_h on August 28, 2009, 03:56:20 pm
blimy nice and cheap 1 - 10 windows £10 then £1 per window after 10

anything with less than 10 windows would be a tenner? does that include anything that would count as compact work too ie, in same area all day?
i price at £1 per window for jobs that are not compact, but sometimes if they have any small ones i'll put 2 together.
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EZclean - Cleaner Than Water

simon knight

Re: customers... who'd have em
« Reply #18 on: August 28, 2009, 04:54:48 pm »

Ok she didn't recognise you which was a tad embarrassing for her and at £8 (underpriced) how much was she hoping to save if she swopped you for somebody else?

But as for asking...why not?  You mean you don't check prices?
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