[benny d]

Hi all,

I cleaned a lounge carpet today. Usual vacuum, pre spray with pre-spray gold, and extraction with TM.
I didnt notice anything too bad as i left, but I just had the lady of the house saying that there wooly smell had got worse since i left.
I said wool will smell being a natural fibre, but it will dissipate over night. ( It was hardly damp, as with the TM it is just steam).
She said she will call tomorrow if it's still smelly.

Is there anything else i could have done to stop this aroma. I have not been phoned before about this problem.
Thanks for any info

[Mike Osbourne]

Something I've been saying for ages, not sure whether it helps but it makes me chuckle. I always say Oh you can tell it's a good quality wool carpet because the more it smells the better the fibre quality. 

 Not sure if it's true but let's call  it a white lie.

[Bob Robertson]

Something I've been saying for ages, not sure whether it helps but it makes me chuckle. I always say Oh you can tell it's a good quality wool carpet because the more it smells the better the fibre quality.

 Not sure if it's true but let's call it a white lie.

Nice one Mike

[Len Gribble]

Always advised customers afterwards remember when you were a kid on the farm it smells like that back to nature. Very ECO methinks.

Len

[davep]

Try this NI-712 Room Spray & Odour Eliminator from Cleansmart

[daysdeepclean]

Tell her to rub "Vics" on her top lip. The smell of sheep will disapear in a flash

[markpowell]

When dealing with wool or wool mix i always tell them about the smell before i start, that way they dont think you are making excuses up, never had a problem then.
Mark

[benny d]

Thanks for the info.
Hopefully the odour will have gone by the morning, and at least there doesnt seem to be too much wrong!

[Doctor Carpet (Ret'd)]

No accounting for customers.

That wool smell: customer" it smells really clean".

Me:"I'm glad you think that. Just think of all those freshly washed sheep out in he fields!"

Customer:" Yes, that's it!  (Happy me)"

(Alternatively I spray Prochem Lemon Refresh into the atmosphere of the room.)

Either way they think I've done a wonderful job.

[clinton]

Roger

Benny

Always one that coms up from time to time and as mark said try and tell the client before the clean.

Still a bug bar mind you when the smell does come :

I always ask them to leave a small window open so the air will get in just to help rather than shut the room off totally..

[MAX Carpets]

I always say ' I love the smell of wool, it smells really clean to me'

[M.Acorn]

Do you not use odour fresh in your tm ? always use it on everything i clean.

[benny d]

Hi Mark,
Do you put it in the water tank?

[Jim_77]

All it needs is the room ventilating very well, it'll die down soon enough obviously.  Don't take any crap off her

I use the odour neutraliser from solutions, have a trigger spray mixed up and sometimes squib a few squirts into the room after extraction on a very woolly smelling one.

[Joe H]

As Mark Powell said, if you recognise it as wool before you start, then tell the customer what to expect - it is going to smell like a wet dog..
That way you come over as knowing what you are talking about.
I do the same with stains. I dont go in blairing that "I will get all your stains out" cause I know some may not move. I explain that many stains do come out but some are set and will not move, but the carpet will be clean. Prepares them mentally.

I dont particularly like using anything that makes the room smell, certainly not without the customers approval. So many people today have allergies and I dont want to be known as the carpet cleaner who set of an allergy and possibly spoilt someones week.
I usually rinse with plain water, and its amazing how many clients say when I have finished "it smells nice and fresh". This means I have got rid of the source that was giving a dirty smell.

[benny d]

Hi Joe,
Thanks. I do say exactly the same thing about spots and stains etc.

He is American, and wife English, and they are expecting guests on Friday afternoon. With all this panic, I am suspecting that his guest is President Obama!!
Even though we did the job Wednesday afternoon, he called again this morning and said that the smell is still there. I offered to go this afternoon to have a good sniff, and see what I could do. But as the guests are coming now its too late.

 I told him I used the correct pre spray(Pre spray Gold), and used the TM, which left the carpet touch dry, as i have done a thousand times before.
In future I will  leave all customers an after cleaning information sheet, stating all the things that I have told them over the phone, but they seem to forget...

[derek west]

chances are, the smells in his nose and his imagination, when i first started carpet cleaning, all i could smell was wet dogs for about a week, allthough i did go to a few rough foam parties
derek