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Londoner

Re: WFP customers!!
« Reply #60 on: May 25, 2009, 07:55:29 am »
I still get adverse reactions about WFP from new customers but not many. My attitude is customers come and customers go. Don't worry about it.

WFP is easier thats all, its simply down to that really. MacDonalds sells rubbish food but theres always people in there buying it.

I can remember people on here a few years ago ranting on about WFP will never catch on but most of the people saying that are now using it.

You get home at the end of the day and you count your money. Get the picture?

lee_dewing

  • Posts: 3124
Re: WFP customers!!
« Reply #61 on: May 25, 2009, 11:29:25 am »
matt.

I haven't read half the posts on here.

all i can say is gave letter out and explained to everyone as you did at time i had around 200 custy's lost under 10 it was.

Pretty much guessed who it would be :D

As said stick to your guns people will test you to see if you will budge ;)

best poker face on.

I found it hard first switching to wfp, my wages dropped about 30% and i was stressed ecric :'(

after 3 times round i was a lot more confident and wages were back to normal.

Now been wfp sept 2006 i'd say my wages are up 40-50% i use freedom trolley, van mount would be quicker.

Unfortunately van mount won't work for me.

People don't like change but i just blamed on european health and safety laws and trad downstairs as compromise, then over time just wfp the lot.

Keep posting let us know how your getting on so we can supply you with useful advice ;)

chin up matt don't let the ba5tards get you down, wfp is the best thing i ever did.

with the round i had i can say that i wouldn't still be w/c trad now :'(

wfp has allowed me to earn more; re-invest in my business quicker, have more time to seek out better quality work. ;)

all the best lee.
Pleasure in the job puts perfection in the work.     - Aristotle

Sapphire Window Cleaning

  • Posts: 2942
Re: WFP customers!!
« Reply #62 on: May 25, 2009, 12:32:52 pm »
Thanks Lee and thanks to all the guys who posted on here, I will keep you all informed about how its going.







Matt
Reaching parts traditional window cleaners can not reach.

mark dew

  • Posts: 2901
Re: WFP customers!!
« Reply #63 on: May 25, 2009, 03:00:06 pm »
I'm in the 'don't leave a letter' camp.
If they are home explain how they will look when they are dry. And make sure you tell them you guarantee your work if there are any problems.
If they are not home don't bother. Some will only look for problems.

Also, i found it better on a 1st clean with wfp, to not ask for payment until i have come back and checked the windows once they are dry. 

Some jobs with wfp won't come up good in the beginning for many reasons. But once they have dried and come up good that 1st time, they will/should always come up good in future. 

I also recommend not saying anything about that, 'it might take 3 cleans' stuff.  If you put in the time and effort in the 1st place, even if you have to detail initially, you will reap the rewards and the speed later on.
Getting that 1st clean spotless is the biggest challenge, but once achieved, happy days. So it is worth spending whatever time is needed on them initially.