[kinder clean]

Having attended the CCDO recently, I have to thank Ken Wainwright for his great demonstration that reminded me to check the inside of cushions and backings for black marker ink on the fillings.

Did an inspection this week on a good quality 2 year old cream fabric suite and at least half had black marker inside, one had so much
( It looked like the pen had been left and leaked) that you could see a very faint black mark had already started to come through the cover. Flushed this bad patch out and advised of the problem, cautiously cleaned the rest of the suite, using plastic bags to seperate fillings from the cover whilst cleaning the bad areas and just cleaning with a cloth at the ends where I couldn't see.

Custy very pleased.

So thanks Ken, you probably saved me owning my first suite mate 

Paul - Kinder Clean

P.S. Has anyone ever had this problem with ink on another part of a suite, like the arms? If so what happened?

[daysdeepclean]

I have to admit  I don't check every time and I know I should.... Bad boy

[Ken Wainwright]

Paul

You're welcome. We all know what we should be doing, but it's easy to be complacent and develop bad habits. Like most of us, I'm guilty of this too.

And remember, it's not just one cushion you inspect, but all of them.

In 29 years of trading, I've had ink marks appear on the arms of two sofas. Fortunately, I tell my customers what I'm looking for inside the cushions, and explain to them that I can't inspect the body of the suite in the same way, and therefore, any problems beneath the fabric are a manufacturers error as they should use tailors chalk, and to proceed is not at my risk. They're always OK with that, but should they not be, I walk.

Safe and happy cleaning
The Ken

[clinton]

Ken

Wonder how many suites are ruined from the cheapo 25 pound a job guys

I am guilty of not inspecting on all jobs too :

[Glynn]

Iv'e had this on the rear panel of a cream sofa.

[Joe H]

Seems amazing what lack of care manufacturers take.

Same with the fibres used on carpets - like seagrass etc that might be tough as nails to a pain when comes to cleaning. Why do they do this - other then to make a quick quid.

[Paul Simpson]

Was instructed about this on the course I did but shortly after starting out got caught by not checking, went straight in with the cleaning and noticed the black ink coming through, stopped immediately and managed to rectify.
Ever since I am probably over-cautious, checking and double checking which I suppose is no bad thing.
Paul

[richy27]

i must admit i do pre inspect all suites i do most of this when i do a quotation i find it instills confidence in the client and proves you have the training and take pride in your business. i feel that it is irelevent the idiotic leaflets you get through door cleaning suites for 30 quid or less. thats up to them. its up to each other what we charge but i feel my clients are paying for a trained and professional service.

best situation i found lately is

i went round to do a quote 3 seater 2 seater and dralon quoted £105 got laughed at as she said it was far to much and she can have it cleaned for £30 from xxxx company. That was that completed pre inspection left on a pleasant note.  Next week phone rings  can you come round and help me i am in a real panic. my carpet is soaking and my suite is still wet.  well went round and i could see thet the suite was absolutely soaking. asked her how did they clean.

step one hose pipe through window.
connected hose trigger.
soaked suite ( and walls)
sponge and soap bar ( a good agitation) lol
and the final blast of water .
then quick wipe with a towel
and then out comes the wet dry vac.
35 min from start to fin
quick argument with client left without being paid.

well i offered to dry the suite disclaimer first and cleaned the carpet too cause no drop sheet was used.

on the back of this i have gained 6 customers.


i think pre inspection i a great advantage in your sales pitch.


regards

richard